Active sessions not displayed

[Bastien42]

Describe the bug
Active sessions aren't showing up at all.

Environment Details (please complete the following information):

• OS: Raspi
• Browser Brave
• Jellystat Version 1.1.3
• Jellyfin Version 10.10.5

To Reproduce
Steps to reproduce the behavior:

1. Go to Jellystat home check active session

Expected behavior
active session to be displayed
Screenshots

Container Logs

_jellystat_logs.txt

_jellystat-db_logs.txt

[CyferShepard]

Hey @Bastien42 , do you mind showing me your settings page? this looks like a communication issue between jellystat and jellyfin

[Bastien42]

[CyferShepard]

Hmm, is jellystat hosted within the same network as jellyfin? or on the same machine? because i see your using a ddns address which makes me assume its hosted offsite and jellystat is on another machine on a different network

[Bastien42]

same network yes same machine no and user activity is logged in correctly just the display of the session isn't

[CyferShepard]

if its on the same network, can you try connecting via the static ip and not the ddns address? Its possible that this is a dns loopback issue where your using the public address to connect to jellyfin. but because its a domain without dns loopback, its not resolving the ip correctly in some situations.

[Bastien42]

no luck just tried that re plugged the api key too in case and didn't solve it

[CyferShepard]

once you set the address which also requires the api key to be entered again, you should reboot for the change to take effect

[Bastien42]

just did that but no luck also one odd thing is that for some reason one of my user activity is displayed when he is active but only this one so it seems to work but not for all I've like 100+ user so there's always activity at any time and when there's strictly no activity a phrase says no activity detected but when there's some activity it removes that info and displays nothing

edit : no active session found is the correct phrase

[CyferShepard]

Can you check for any errors in jellyfin around this time? With large amounts of users, weve come across an issue in jellyfin with the session endpoint causing crashes and weird behavior.

[Bastien42]

maybe you'll know what to look for but i can't see anything

[CyferShepard]

Hmmm, im not really seeing anything. Also you may want to delete this log file from the issue. it looks like you didnt do any censoring of the data in the log which is recommended on jellyfins github whenever sharing logs to protect private info.

Also out of curiosity, is there any difference between the username of the users you can see vs the ones you cant? eg like special characters in their usernames or maybe the length

[Bastien42]

thx for the heads up no because out of the 100+ user only one so far has shown also it used to work like a few month ago for every user seamlessly

[CyferShepard]

Il have to do some investigating. Iv deployed an instance on Raspi OS and will check if I can replicate the issue.

[Bastien42]

ok thx let me know if you need some more info logs or else appreciate the efforts

[CyferShepard]

No worries, il only be able to start testing and working on a solution this weekend as im usually busy during the week with work and the most i can do afterwards is simple debugging and troubleshooting

[Bastien42]

no worries that feature is not detrimental to the use i've of the soft but would still be cool if it worked so it can wait the weekend and more if needed ;)

[CyferShepard]

Hey @Bastien42 , can you do me a favor, can you check the developer console in the browser your using, under network tab, filter by WS, and check the messages for the socket.io connection. I want to see specifically what data is show here when you get the blank Active sessions screen instead of the no active sessions found screen.

[Bastien42]

also i just noticed an odd behaviour related when i tried to play something on my admin account on my local network it did show up in sessions but the moment i turned to my cellular data playing from the same account same movie it bugged and did as usual

edit: also now i can correct my statement form above that for some user it works yes indeed but it's only for LAN user

edit 2 : fyi i also tried in a private tab to disable all extension and script i've and it didn't fix the display of sessions out of lan