Department matching query does not exist in Django admin When creating deal from request

[titan36]

I encountered a DoesNotExist exception while trying to creat a deal from request object via the Django admin. The error details are as follows:

Internal Server Error: /en/123/crm/request/1/change/
Traceback (most recent call last):
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/core/handlers/exception.py", line 55, in inner
response = get_response(request)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/core/handlers/base.py", line 197, in _get_response
response = wrapped_callback(request, *callback_args, **callback_kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/contrib/admin/options.py", line 718, in wrapper
return self.admin_site.admin_view(view)(*args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/utils/decorators.py", line 188, in _view_wrapper
result = _process_exception(request, e)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/utils/decorators.py", line 186, in _view_wrapper
response = view_func(request, *args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/views/decorators/cache.py", line 80, in _view_wrapper
response = view_func(request, *args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/contrib/admin/sites.py", line 241, in inner
return view(request, *args, **kwargs)
File "/home/wing/Downloads/web/freshcrm/django-crm-main/crm/site/requestadmin.py", line 145, in change_view
return super().change_view(
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/contrib/admin/options.py", line 1964, in change_view
return self.changeform_view(request, object_id, form_url, extra_context)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/utils/decorators.py", line 48, in _wrapper
return bound_method(*args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/utils/decorators.py", line 188, in _view_wrapper
result = _process_exception(request, e)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/utils/decorators.py", line 186, in _view_wrapper
response = view_func(request, *args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/contrib/admin/options.py", line 1820, in changeform_view
return self._changeform_view(request, object_id, form_url, extra_context)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/contrib/admin/options.py", line 1855, in _changeform_view
ModelForm = self.get_form(
File "/home/wing/Downloads/web/freshcrm/django-crm-main/crm/site/requestadmin.py", line 154, in get_form
works_globally = Department.objects.get(
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/db/models/manager.py", line 87, in manager_method
return getattr(self.get_queryset(), name)(*args, **kwargs)
File "/home/wing/Downloads/web/myvenv/lib/python3.10/site-packages/django/db/models/query.py", line 649, in get
raise self.model.DoesNotExist(
common.models.Department.DoesNotExist: Department matching query does not exist.

[titan36]

Please Help!

[DjangoCRM]

To be sure I need to have a full error report of Django.
You may have created a deal while in the CRM Administrator role but not joined to any department.
Select a department or use the Sales Manager role.
If a new department was created, check if it was created as a department (not a group).

[titan36]

Thank you,
Issue Resolved, The issue was caused by not assigning the correct manager role to the user. Once the user was given the manager role, the associated department appeared as expected, and the CRM started working correctly.

[titan36]

Root Cause:
In the Django CRM system:
Roles (or groups) define a user's permissions and attributes.
Departments are associated with roles, and for the department to appear, the user must belong to a role that interacts with the department objects.
The missing manager role meant the user did not have the necessary permissions or attributes to interact with the department, leading to the DoesNotExist error