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Block customer support chat bots by default, make it easy to allow them selectively #3057

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ghostwords opened this issue Feb 11, 2025 · 0 comments
Open

Block customer support chat bots by default, make it easy to allow them selectively #3057

ghostwords opened this issue Feb 11, 2025 · 0 comments
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enhancement privacy General privacy issues; stuff that isn't about Privacy Badger's heuristic ux User experience research needed widgets Click-to-activate placeholders for blocked but potentially useful social buttons/widgets

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@ghostwords
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ghostwords commented Feb 11, 2025 •
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Instead of allowing customer support chat bots by default as we do now (albeit without access to cookies), we should deal with them like we deal with video/audio/commenting widgets. Let's block and replace chat bots by default, and let users allow them selectively.

The main challenge here I think is to design a new kind of click-to-activate placeholder, one for widgets that tend to float in the corner of the page.

Related to handling invisible reCAPTCHAs (#1542 (comment)) and #2688.

Related "Smartblock embeds" Firefox issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1944903
@ghostwords ghostwords added enhancement privacy General privacy issues; stuff that isn't about Privacy Badger's heuristic ux User experience research needed widgets Click-to-activate placeholders for blocked but potentially useful social buttons/widgets labels Feb 11, 2025
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enhancement privacy General privacy issues; stuff that isn't about Privacy Badger's heuristic ux User experience research needed widgets Click-to-activate placeholders for blocked but potentially useful social buttons/widgets
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