Unable to retrieve XML file

[wtuohy]

When the user scans the barcode on the book, the following error message is displayed:
"Can't retrieve XML file. Error message: The underlying connection was closed: An unexpected error occurred on a send.

During troubleshooting I "checked for updates" and received the following error:
Can't connect to SpineOMatic servers for updates and downloads.

The computer has network connectivity, has been updated manually, and still appears to be unable to connect to the server.

Can anyone tell me what ports are used to communicate to the SpineOMatic servers?

Any suggestions on a solution?

[mgobat]

Is this with version 7.0? If so, please try upgrading to the latest version: https://github.com/ExLibrisGroup/SpineOMatic/releases/tag/v8.1.2

[wtuohy]

Thank you. I did get the v8.1.2. However, I still get an error. This time the error was: (400) Bad request. ???
I'm thinking this is progress, just another issue?

[mgobat]

@wtuohy, did the original problem with version 7.0 just start recently?

[wtuohy]

I first got word of this issue on May 31st. The user didn't have much of a work load for this issue so I was able to work on it off and on when other issues didn't get in the way.

[mgobat]

@wtuohy, did anything change on your workstations around that time? Please send me privately your institution code and several barcodes you know should work correctly. mark.gobat@clarivate.com. Thanks.

[wtuohy]

Where can I find the institution code?

[mgobat]

@wtuohy, I think the easiest place is the leading part of your Alma URL, the xxx here: https://xxx.alma.exlibrisgroup.com.

[wtuohy]

The Alma URL as it's configured in SpineOMatic is as follows: https://api-na.hosted.exlibrisgroup.com

[wtuohy]

Barcodes to follow

[wtuohy]

The barcodes didn't copy well so here are the barcode numbers:
3 2105 401 835 466
3 2105 401 835 011
3 2105 401 835 094

[mgobat]

Thanks, @wtuohy, Could you please send me privately the API key you are using? I think I'm connecting to the correct Alma instance, but need to make sure. The api is behaving correctly if the barcodes are entered without the spaces. I just need to confirm I'm working with the correct institution.

Thanks.

mark.gobat@clarivate.com.

[mgobat]

@wtuohy, that is the API key I'm using. Is it possible that the barcodes in the item records in Alma do not have spaces? If I key in the barcodes as you supplied, with the spaces, I get the same error you are getting. If I key them in without the spaces, it works.

[wtuohy]

We use a barcode scanner to enter the number. I don't believe it would include the spaces. I will manually enter the numbers without spaces and see if it works.

[wtuohy]

I get the same Error: (400) Bad Request. However, when I check for updates, I get the message "Your version of SpineOMatic is current". So it seems to be connecting to the server now.

[mgobat]

Hmmm...

Here's what I get with spaces in the barcode:

Here's what I get without spaces in the barcode:

I'm sure my label isn't the same as what you have defined, but the barcode is working without the spaces.

[mar1ll10n]

Hello,

One of our staff also reported this issue today. However, it is only occurring on some workstations. Everything works as expected on some workstations, but not others. As far as we are aware nothing was changed on any of the workstations. Has anyone been able to resolve this issue yet? Any suggestions?

Note: the barcodes are being scanned in; not typed. There are no spaces in the barcode entries.

Thanks.