BUG: "You appear to be offline" shows when I'm online

[kavimuru]

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Action Performed:

1. Closed computer yesterday.
2. Opened computer today, I'm online with fast and dependable internet.
3. Opened NewDot. I think I had quit it yesterday
4. "You appear to be offline" is showing, LHN not loading and chats are sending

Expected Result:

Should show as online

Actual Result:

Shows I'm offline

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Desktop App

Version Number: 1.2.12-2
Reproducible in staging?: Y
Reproducible in production?:
Email or phone of affected tester (no customers):
Logs: appear offline .txt
Notes/Photos/Videos:

Screen.Recording.2022-10-06.at.10.56.03.AM.mov

Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify
Slack conversation: https://expensify.slack.com/archives/C01GTK53T8Q/p1665078854089259

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[melvin-bot]

Triggered auto assignment to @dylanexpensify (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[melvin-bot]

Triggered auto assignment to @MonilBhavsar (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[mallenexpensify]

@MonilBhavsar , will you see if you're able to reproduce? We might want to add Needs Reproduction label but, with this happening twice, I'd like to avoid it going into the 'needs repro' abyss and not getting addressed.

[MonilBhavsar]

I'm not able to reproduce the issue.
May be the app went in inactive state and it is causing the issue.

Thanks for attaching the logs. From the logs, it looks like we tried checking for connection but isInternetReachable stayed false.

Log.js:55 [info] [NetworkConnection] NetInfo state change - {"isInternetReachable":false,"isConnected":false,"type":"none","details":null}
Log.js:55 [info] [NetworkConnection] listenForReconnect called - ""

[mallenexpensify]

Added Needs Reproduction label and unassigned ya @MonilBhavsar . Thanks for checking the logs, not sure what else can/should be done about this now

[MonilBhavsar]

Seems like pretty edge case. We can track and see if someone else experiences this.
The video where offline status is false on the Login page might be related to this issue. cc @grgia

[hannojg]

Hey guys, currently experiencing this as well. Just wanted to let you know, can, later on, help track down what goes wrong. Its across all browser

[hannojg]

I think its related to some CORS stuff

[melvin-bot]

Triggered auto assignment to @tjferriss (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[tjferriss]

I was not able to reproduce. Asked for clarification on next steps in the Slack thread.

[tjferriss]

I looked for this issue this morning and was again unable to reproduce.

Action Performed:
Closed computer yesterday.
Opened computer today, I'm online with fast and dependable internet.
Opened NewDot on web

Results:
Everything appeared to be working as expected.

@hannojg @kavimuru can you both confirm the testing steps and see if you're still able to reproduce?

[melvin-bot]

@tjferriss Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[tjferriss]

Friendly bump here. If we're unable to reproduce this then I suggest we close it out.

[tjferriss]

Ok I'm going to close this out. Please reopen if you can reproduce.