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[HOLD for payment 2023-06-23] [HOLD for payment 2023-06-21] Not able to sign up with a new account #20676

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kavimuru opened this issue Jun 13, 2023 · 21 comments
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Awaiting Payment Auto-added when associated PR is deployed to production Bug Something is broken. Auto assigns a BugZero manager. DeployBlockerCash This issue or pull request should block deployment Engineering Weekly KSv2

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@kavimuru
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If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!


Action Performed:

  1. Sign out if already signed in
  2. Enter a new email that is not registered with Expensify
  3. Click Continue

Expected Result:

Enter the magic code should be displayed

Actual Result:

Unlink account message is displayed, and can't even unlink

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android / native
  • Android / Chrome
  • iOS / native
  • iOS / Safari
  • MacOS / Chrome / Safari
  • MacOS / Desktop

Version Number: 1.3.27-3
Reproducible in staging?: y
Reproducible in production?: n
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

Screen.Recording.2023-06-12.at.9.51.00.PM.mov

Expensify/Expensify Issue URL:
Issue reported by: @adeel0202
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1686589249160379

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@kavimuru kavimuru added DeployBlockerCash This issue or pull request should block deployment Daily KSv2 Bug Something is broken. Auto assigns a BugZero manager. labels Jun 13, 2023
@melvin-bot
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melvin-bot bot commented Jun 13, 2023

Triggered auto assignment to @dylanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

@melvin-bot
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melvin-bot bot commented Jun 13, 2023

Bug0 Triage Checklist (Main S/O)

  • This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
  • This bug is not a duplicate report (check E/App issues and #expensify-bugs)
    • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
  • This bug is reproducible using the reproduction steps in the OP. S/O
    • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
    • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
  • This issue is filled out as thoroughly and clearly as possible
    • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
  • I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

@OSBotify
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👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

  1. Identify the pull request that introduced this issue and revert it.
  2. Find someone who can quickly fix the issue.
  3. Fix the issue yourself.

@melvin-bot
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melvin-bot bot commented Jun 13, 2023

Triggered auto assignment to @srikarparsi (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

@mountiny
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Tested with production API and got the same result so this is App related regression

@mountiny mountiny assigned mountiny and unassigned srikarparsi Jun 13, 2023
@mountiny
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Gonna take this one on, this Pr has introduced this regression #19498 I have confirmed locally by reverting the changes.

@Pujan92
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Pujan92 commented Jun 13, 2023

I think we need to validate first account.primaryLogin availability here, as for a new user we are getting the primaryLogin with the empty string in the onyx response. To summarize, primaryLogin value needs to be available for deciding isUnvalidatedSecondaryLogin.

const isUnvalidatedSecondaryLogin = hasLogin && !isPrimaryLogin && !isAccountValidated;

Seems the same we were doing earlier
https://github.com/Expensify/App/pull/19498/files#diff-c5a5c5593f21966821ea88d4630dd1c2b31bc851de5a3634f5d41ac8604d84abL79

@mountiny
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@Pujan92 I tried that but it on its own hasnt resolved the bug for me so there must be more

@Pujan92
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Pujan92 commented Jun 13, 2023

@mountiny I tried with this and seems it is working(where empty account.primaryLogin value is considered as a true for isPrimaryLogin).

@melvin-bot melvin-bot bot added Daily KSv2 and removed Hourly KSv2 labels Jun 13, 2023
@mountiny
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@Pujan92 @huzaifa-99 For urgency reasons and the fact this PR is large and the flow is super important I went ahead with the revert to unblock this.

Please comment on the original PR/ issue with proopsals how to solve this, I am sure we can reward you if your solution is indeed correct.

@melvin-bot melvin-bot bot added the Awaiting Payment Auto-added when associated PR is deployed to production label Jun 14, 2023
@melvin-bot melvin-bot bot changed the title Not able to sign up with a new account [HOLD for payment 2023-06-21] Not able to sign up with a new account Jun 14, 2023
@melvin-bot melvin-bot bot removed the Reviewing Has a PR in review label Jun 14, 2023
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melvin-bot bot commented Jun 14, 2023

Reviewing label has been removed, please complete the "BugZero Checklist".

@melvin-bot
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melvin-bot bot commented Jun 14, 2023

The solution for this issue has been 🚀 deployed to production 🚀 in version 1.3.27-7 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

If no regressions arise, payment will be issued on 2023-06-21. 🎊

After the hold period is over and BZ checklist items are completed, please complete any of the applicable payments for this issue, and check them off once done.

  • External issue reporter
  • Contributor that fixed the issue
  • Contributor+ that helped on the issue and/or PR

As a reminder, here are the bonuses/penalties that should be applied for any External issue:

  • Merged PR within 3 business days of assignment - 50% bonus
  • Merged PR more than 9 business days after assignment - 50% penalty

@melvin-bot
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melvin-bot bot commented Jun 14, 2023

BugZero Checklist: The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed:

  • [@mountiny] The PR that introduced the bug has been identified. Link to the PR:
  • [@mountiny] The offending PR has been commented on, pointing out the bug it caused and why, so the author and reviewers can learn from the mistake. Link to comment:
  • [@mountiny] A discussion in #expensify-bugs has been started about whether any other steps should be taken (e.g. updating the PR review checklist) in order to catch this type of bug sooner. Link to discussion:
  • [@mountiny] Determine if we should create a regression test for this bug.
  • [@mountiny] If we decide to create a regression test for the bug, please propose the regression test steps to ensure the same bug will not reach production again.
  • [@dylanexpensify] Link the GH issue for creating/updating the regression test once above steps have been agreed upon:

@melvin-bot melvin-bot bot added Weekly KSv2 and removed Weekly KSv2 labels Jun 16, 2023
@melvin-bot melvin-bot bot changed the title [HOLD for payment 2023-06-21] Not able to sign up with a new account [HOLD for payment 2023-06-23] [HOLD for payment 2023-06-21] Not able to sign up with a new account Jun 16, 2023
@melvin-bot
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melvin-bot bot commented Jun 16, 2023

The solution for this issue has been 🚀 deployed to production 🚀 in version 1.3.28-5 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

If no regressions arise, payment will be issued on 2023-06-23. 🎊

After the hold period is over and BZ checklist items are completed, please complete any of the applicable payments for this issue, and check them off once done.

  • External issue reporter
  • Contributor that fixed the issue
  • Contributor+ that helped on the issue and/or PR

As a reminder, here are the bonuses/penalties that should be applied for any External issue:

  • Merged PR within 3 business days of assignment - 50% bonus
  • Merged PR more than 9 business days after assignment - 50% penalty

@melvin-bot
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melvin-bot bot commented Jun 16, 2023

BugZero Checklist: The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed:

  • [@mountiny] The PR that introduced the bug has been identified. Link to the PR:
  • [@mountiny] The offending PR has been commented on, pointing out the bug it caused and why, so the author and reviewers can learn from the mistake. Link to comment:
  • [@mountiny] A discussion in #expensify-bugs has been started about whether any other steps should be taken (e.g. updating the PR review checklist) in order to catch this type of bug sooner. Link to discussion:
  • [@mountiny] Determine if we should create a regression test for this bug.
  • [@mountiny] If we decide to create a regression test for the bug, please propose the regression test steps to ensure the same bug will not reach production again.
  • [@dylanexpensify] Link the GH issue for creating/updating the regression test once above steps have been agreed upon:

@mountiny
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This was a straight revert.

Only payment is $250 due to @adeel0202

@dylanexpensify
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Nice, @adeel0202 mind applying here!

@adeel0202
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Applied, thanks.

@dylanexpensify
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Offer sent!

@dylanexpensify
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Payment sent, closing this one out

@luacmartins
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Thanks for the help!

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