[$500] Request money - Scan - The ongoing receipt scanning process is taking too long (High latency)

[izarutskaya]

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Action Performed:

1. Click on the plus sign and select Request money
2. Select Scan
3. Click on the image icon and select any image
4. Select email recipients and write a simple description
5. Click the Save button

Expected Result:

The result has to happen immediately

Actual Result:

The ongoing receipt scanning process is taking too long

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: v1.3.69-0

Reproducible in staging?: Y

Reproducible in production?: Y

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

574407175230760124.mp4

Screen_Recording_20230913_140140_New.Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: @thuyle04

Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1693990078757979

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01fe6e5aa6e60b21e0
• Upwork Job ID: 1701916951887294464
• Last Price Increase: 2023-09-13

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01fe6e5aa6e60b21e0

[melvin-bot]

Triggered auto assignment to @michaelhaxhiu (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to @jliexpensify (External), see https://stackoverflow.com/c/expensify/questions/8582 for more details.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @mollfpr (External)

[jliexpensify]

Unassigning myself as I was the 2nd B0 team member assigned.

[melvin-bot]

Current assignee @mollfpr is eligible for the Internal assigner, not assigning anyone new.

[mountiny]

This cannot be external and I think @Gonals already works on some fixes for this

[Gonals]

How is this a bug? The receipt is smartscanning. That takes a while 😕

Am I missing something?

[mountiny]

How long should it take? I guess that is the question :D I will defer to you here, feel free to close

[Gonals]

How long should it take?

As long as our Smartscan person takes to fill it? There is a guy doing this manually! 😆

[melvin-bot]

📣 @Ngannguyen0308! 📣
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[Gonals]

it took quite a long time for the receipt to be scanned

Yes. The Scan process is not automatic in all cases. For many receipts, an agent has to get to your receipt and manually input the data. It can even take an hour (but it usually takes way less)

[thuyle04]

In reality, it's take even more. In this morning i just tested this case (at 9:55AM) but until now (15:30PM), The receipts has not been sent successfully. Here is the image

it took quite a long time for the receipt to be scanned

Yes. The Scan process is not automatic in all cases. For many receipts, an agent has to get to your receipt and manually input the data. It can even take an hour (but it usually takes way less)

[thuyle04]

How is this a bug? The receipt is smartscanning. That takes a while 😕

Am I missing something?

I think it's too soon to have the conclusion that we should close this one, because this feature is not working well at the moment