Stuck in "Launching Expensify" screen and unable to come out of the screen

[m-natarajan]

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Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @ryanschaffer
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1708631036916519

Action Performed:

NOTE: There are no exact reproduction steps. The following could be the reason

1. Open http://exfy.com/roadmap in web
2. Will prompt to switch to the desktop app
3. Somehow user gets signed out
4. Close the desktop app and reopen

Expected Result:

User is able to sign in and able to use the app

Actual Result:

• When exit and reopen the app, got the loading screen for a bit and then the Launching Expensify screen appears.
• The hyperlink to sign back in doesn’t work. Nothing happens when clicked on it and stuck in this page

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01b6cff1077d8a87dd
• Upwork Job ID: 1762232427563544576
• Last Price Increase: 2024-02-26

[melvin-bot]

Triggered auto assignment to @muttmuure (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[muttmuure]

I think this one got resolved maybe?

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01b6cff1077d8a87dd

[melvin-bot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @eh2077 (Internal)

[mallenexpensify]

Still happening for @ryanschaffer . link

I uninstalled and reinstalled and it is still happening. It goes straight to the Your sessions expired. Please sign in again with the that link being broken. I am effectively locked out of using the desktop app and I’m web only at this point

Added Internal to assign a C+. @eh2077 and @muttmuure , are you able to reproduce? If not, Matt, can you drop it in #qa and tag the team handles bookmarked at the top and ask them to try to repro?

@ryanschaffer what version are you on?

[eh2077]

@mallenexpensify I can't reproduce this. I'm able to click the hyperlink to open the sign in page.

[mallenexpensify]

Ryan was able to fix by following the steps below.
Desktop

1. open desktop then cmd+option+i
2. click Application on top bar (might have to click >> to see it)
3. Then Local Storage on left then right click/double tap app:// and click Clear

Since it's possible other users could get permanently bricked in this situation, I was thinking we should consider allowing a way to clear local storage (or similar). Non-employees wouldn't know of the console option. We likely have a few options, inc allowing clearing local storage:

1. A link to click on the error screen
2. When click "Please sign again"
3. When uninstall app.

@eh2077 @muttmuure , what cha think?

[eh2077]

@mallenexpensify I think it makes sense to clear up data in local storage similar to what we do when logout from web browser. Ideally I think we should reproduce this issue to better understand it, which will make us more confident about the fix. Let me take some more time to find the reproduction steps.

[mallenexpensify]

Good luck @eh2077 . Ryan was the only one who experienced so I'm guessing it'll be tough to reproduce.

[eh2077]

@mallenexpensify Hmm, I tried several times but no luck. Should we make this external to seek potential findings from contributors?

[mallenexpensify]

Thanks @eh2077 . I'm planning to push through a proposal soon for how we manage 'needs reproduction' issues. I'm going to bump this to weekly for now then add it to the list as an early example to start/test on.

[melvin-bot]

@muttmuure @eh2077 this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mallenexpensify]

Bumped back to weekly, removed bug for now so it won't keep bumping back to daily. If we can't reproduce, I don't think daily is useful. I add it to an internal tracking list for 'needs reproduction' issues

• https://github.com/Expensify/Expensify/issues/377295

[melvin-bot]

This issue has not been updated in over 15 days. @muttmuure, @eh2077 eroding to Monthly issue.

P.S. Is everyone reading this sure this is really a near-term priority? Be brave: if you disagree, go ahead and close it out. If someone disagrees, they'll reopen it, and if they don't: one less thing to do!

[mallenexpensify]

Added to a doc I'm building for 'needs reproduction' issues here. Keeping weekly for now

[mallenexpensify]

Gonna close this out. It's a few months old and we haven't been able to reproduce yet. Also. this might have fixed it. Repro steps were the same at here

• [HOLD for payment 2024-05-08] [HOLD for payment 2024-05-06] [$500] Login - Not able to login on desktop when clicking "Allow" on web #41132

Also... for future Needs Repro issues, I'm working an new process for finding repro steps

• https://github.com/Expensify/Expensify/issues/398280