[$500 Reproducible Steps] Image not showing in chat or when clicked on.

[m-natarajan]

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Version Number: 9.0.5-4
Reproducible in staging?: Needs reproduction
Reproducible in production?: Needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1720467060403009

Happened again today, 2024-08-24, where neither the preview nor expanded images show, reported in #expensify-bugs https://expensify.slack.com/archives/C049HHMV9SM/p1724428284702009

Deliverable

The deliverable is to provide reliable reproduction steps. This can be for either or both of the below

1. Preview image not showing
2. Expanded/larger image not showing once clicked on.

Action Performed:

1. Receive an image from someone as attachment
2. Close the laptop
3. Reopen the laptop then navigate to the chat with image

Expected Result:

Image to show in chat and when click on the image

Actual Result:

Image not loading

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

logs-2024-07-08 19_11_09.732.txt

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~011dcb4ab5881339d8
• Upwork Job ID: 1810773307146481264
• Last Price Increase: 2024-07-30

Issue Owner

Current Issue Owner: @alitoshmatov

[melvin-bot]

Triggered auto assignment to @joekaufmanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[joekaufmanexpensify]

Hmm, I can't reproduce this. This is what I see on desktop after first receiving the image:

This is what I see after closing my laptop, re-opening it, and then navigating to the image:

[joekaufmanexpensify]

Commented here. Closing this one for now as it doesn't appear to be consistently reproducible. Will re-open if there are additional steps to follow to reproduce this, or if others end up being able to reproduce it.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~011dcb4ab5881339d8

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @alitoshmatov (External)

[mallenexpensify]

@alitoshmatov , can you attempt reproduction and document your findings? Thx

[melvin-bot]

@mallenexpensify, @alitoshmatov Eep! 4 days overdue now. Issues have feelings too...

[alitoshmatov]

Not reproducible on staging. But we have similar issue which is image is not loading on dev, could be related #44566

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[ikevin127]

If this was reported by Matt then I assume it was occuring on either of adhoc, staging or production and this means it's most likely not related to #44566 as it's only reproducible in dev mode where the root cause there is StrictMode.

If this one is not reproducible anymore (for Matt either) then it must've been BE related, maybe API issues.

[mallenexpensify]

I haven't been able to reproduce and it hasn't happened again. I'm on staging.
Will leave open cuz we'll compensate for reproducible steps, if a contributor is able to reliably reproduce.

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[melvin-bot]

@mallenexpensify, @alitoshmatov Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[mallenexpensify]

Just had it happen where the preview doesn't show but when I click on the image the full size does (and the next preview image does show)

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@mallenexpensify @alitoshmatov this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@mallenexpensify, @alitoshmatov 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

@mallenexpensify, @alitoshmatov Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

[melvin-bot]

@mallenexpensify, @alitoshmatov 12 days overdue. Walking. Toward. The. Light...

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[mallenexpensify]

Had another instance a few days ago where the image didn't show but once I clicked on it, it did. ¯_(ツ)_/¯

[melvin-bot]

This issue has not been updated in over 14 days. @mallenexpensify, @alitoshmatov eroding to Weekly issue.

[melvin-bot]

@mallenexpensify @alitoshmatov this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[mallenexpensify]

Hasn't happened recently, going to close.

[MonilBhavsar]

Reproduction steps could be

1. Send a message with image
2. Edit the message
3. Wait for some time till the cache expires?

💥 Users no longer see the image

I recall it was related to image caching issue and @kidroca was working on it?

[mallenexpensify]

ooooh, it looks like you're right Monil, both images have had edited text!! 🕵️

[mallenexpensify]

There's another, older issue that's likely a dupe of this. Need to find and link, likely close this one

[kidroca]

It might appear the problem is related to caching, but it's not caused by it. Cache just delays the problem until cache expires.

Here's the original issue and explanation why it happens: #42206 (comment). In short after editing a comment the source attribute from the image is lost (even if you haven't modified the image address)

It's a backend issue and AFAIK, there was one failed attempt to fix it

[mallenexpensify]

Thanks @kidroca , I'm going to close this and move the convo over to #42206