Expensify Card - Card suspended error when trying to deactivate physical card

[IuliiaHerets]

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Version Number: 9.0.93-1
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from TestRail: Exp
Email or phone of affected tester (no customers): applausetester+2223322344@applause.expensifail.com
Issue reported by: Applause Internal Team
Device used: Mac 15.0 / Chrome
App Component: User Settings

Action Performed:

Precondition:

• 1. Go to workspace settings > Expensify Card.
• 2. Set up bank account.
• 3. Invite a member.
• 4. Issue a physical card to member on Expensify Card page.

Steps:

1. Go to staging.new.expensify.com
2. Go to Account settings > Profile.
3. Fill in all the private details.
4. Go to Wallet.
5. Click on the physical card.
6. Click Get physical card > Ship card > Enter magic code.
7. Click Report physical card loss / damage.
8. Select any option > Next.
9. Click Deactivate card.
10. Enter magic code.

Expected Result:

The card can be deactivated.

Actual Result:

The card cannot be deactivated.
It shows the following error:
Looks like your card is suspended. A Domain Admin needs to set a Smart Limit of more than $0, then try again.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6729420_1738316418243.20250131_165747.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @MarioExpensify (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[IuliiaHerets]

Production has a such behavior

bandicam.2025-01-31.13-35-21-631.mp4