Long Load Time for Newly Uploaded Expense

[m-natarajan]

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Version Number: v9.0.93-1
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @JmillsExpensify
Slack conversation (hyperlinked to channel name): quality

Action Performed:

1. Upload a new expense.
2. Wait for it to load.
3. Tap the expense.

Expected Result:

The uploaded expense should appear without significant delays, The loader should not persist for an extended period, The "Hmm, it’s not here" page should not display incorrectly.

Actual Result:

The “hmm it’s not here” page on tapping the expense, The loader at the top of the page (lasted for at least a minute before I did this recording)
Then the expense finally appears when I tap it again

Video for the bug is in OP

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @pecanoro (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[Christinadobrzyn]

I tried a few methods to reproduce this, and I'm not getting the delayed receipt load. Asking Jason what version of the app is being used

[Christinadobrzyn]

Okay, I did some more testing. I can't reproduce this when I upload a saved image of a receipt into Browserstack—the Smartscan process starts immediately.

The only thing I can think is this happens when you take a photo of a physical receipt. Asking Jason if he was taking a photo of a physical receipt when this happened - https://expensify.slack.com/archives/C05LX9D6E07/p1738354774692619?thread_ts=1738319273.739629&cid=C05LX9D6E07

[Christinadobrzyn]

@pecanoro any ideas on what might be happening?