[Ashes] An ability to search through products by their slugs?

[michalrus]

Say, a customer sends me a link to a product.

• How do I find it in Ashes, if I have 42987 other products defined?
  • … if it’s a link with a slug,
  • … and if it’s one with ID.

Wouldn’t that be useful to have in this view: https://stage.foxcommerce.com/admin/products/ ?

/cc @alexanderfc @Anna-ZZZ

[alexanderfc]

Normally product slug is formed of a product name and might be appended by -1...-n. I can't think of a case where customer could possibly refer the product to CSR by its slug instead of specifying product name. However what you saying sounds somewhat reasonable.
At the same time, I think product slug should be treated as some kind of a service property, not something customer is supposed to refer to.

Since it's mostly a UX question, I wonder what's @bswineford opinion on this.

[michalrus]

I might be such a case, e.g. when I’m shopping online, and have a question, I usually find their email & paste the link to the product there. Still, they could click on that link, and then search by name.

But, as an admin, I think I’d be the happiest with:

1. I get such a message from @michalrus.
2. I click on the link.
3. Since I’m an admin, storefront shows a link/button with “Jump to this product in Ashes”.
4. I jump, everything works.

[alexanderfc]

That's how I do it in real life: I provide a unique code or number of the product along with the question. In case of the Fox, I guess it should be product's id. Now I wonder if we should disclose it to a customer putting it somewhere on PDP. As for the product variants - for admin user it shouldn't be hard to find which exactly SKU customer is referencing to, since Ashes PDP is clear about that.