Firefox: trusting root certificates does not allow mac to be authenticated to access SGTS

[sheen4n]

I followed the documentation to trust root certificates on Firefox. Cannot access sgts gitlab.

Steps to Replicate:

1. Use a MacBook, latest OS (Ventura), install latest Firefox browser (114.0.2)
2. go to about:config on Firefox, and ensure security.enterprise_roots.enabled is true
3. Try to access sgts gitlab, and login with Techpass Credentials with Warp switched on
4. Will have account does not exist (unauthenticated)

Steps I did to allow Firefox to access:

1. Go to Cloudflare Certificate Page and download .crt
2. Go to Firefox, Preferences >> Privacy & Security >> Certificates >> View Certificates and import the download .crt certificate manually
3. Try to access gitlab or any deep dashboard, you should be able to.

Can help verify if this is a valid issue, and whether the solution works. If so, we can update the documentation?

Tagging @SenthilKumarSivakami

[sheen4n]

@kpslp tagging you as the main technical writer.

[kpslp]

hi @sheen4n i didnt see this. will get back to you! thanks!