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<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom">
<channel>
<title>Blog</title>
<link>https://blog.ivrpowers.com/</link>
<description>Recent content on Blog</description>
<generator>Hugo -- gohugo.io</generator>
<language>en-us</language>
<lastBuildDate>Wed, 13 Nov 2024 21:00:00 +0200</lastBuildDate><atom:link href="https://blog.ivrpowers.com/index.xml" rel="self" type="application/rss+xml" />
<item>
<title>Welcome to our New Blog!</title>
<link>https://blog.ivrpowers.com/post/general/welcome-blog/</link>
<pubDate>Mon, 12 Jun 2017 09:42:42 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/welcome-blog/</guid>
<description>Photo source: Pexels. Creative Commons Our Corporate Blog is build with Hugo and will give us a unique opportunity to better share news, updates and technology content, while also offering a place for us to interact with all our community. If you’re wondering what you can expect from the content you find on our blog, and how the information here differs from the information you may find on our website, read on.</description>
</item>
<item>
<title>Our Brand & Media Kit</title>
<link>https://blog.ivrpowers.com/post/general/interactive-powers-brand-media-kit/</link>
<pubDate>Thu, 30 Jan 2020 20:40:07 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/interactive-powers-brand-media-kit/</guid>
<description>Photo source: Interactive Powers The Interactive Powers brand is an expression of our team, culture and the solutions we create. To tell our story and represent our brand, here are our brand assets. We’d like to keep our brand consistent. If you have questions about how to use the Interactive Powers brand correctly, reach out to us.
Our Story Interactive Powers provides Smart IVR and Video RTC platforms to reimagine enterprise customer service to deliver standout experiences.</description>
</item>
<item>
<title>About Interactive Powers</title>
<link>https://blog.ivrpowers.com/post/general/about-interactive-powers/</link>
<pubDate>Mon, 12 Jun 2017 20:40:07 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/about-interactive-powers/</guid>
<description>Photo source: Interactive Powers Interactive Powers develops technology that helps your organization connect, communicate and engage with your customers, employees and stakeholders. Contact with us to find out more about how we can help you achieve your business communication goals.
Interactive Powers delivers communication platforms that enables advanced real-time interactions over public or private networks. We allow to deploy secure channels with unified voice, video, live chat and screen sharing capabilities for web, apps, and kiosk-based customer engagement to sale or support faster than ever.</description>
</item>
<item>
<title>What is SPLIT AI Copilot?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/</link>
<pubDate>Wed, 13 Nov 2024 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/</guid>
<description>Photo source: Interactive Powers - Freepik SPLIT AI Copilot: Delivers real-time, proactive knowledge and actions during user-agent interactions. SPLIT AI Copilot is an AI-driven interface based on SIP and designed to support contact center agents by providing real-time assistance during customer interactions. Part of the Video RTC platform, SPLIT AI Copilot identifies customer intent and offers agents immediate access to relevant knowledge resources, next-step guidance, and real-time suggestions. This enables agents to handle inquiries more effectively without needing to search for information manually.</description>
</item>
<item>
<title>What is SPLIT Deaf Interpreter?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/</link>
<pubDate>Wed, 13 Nov 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/</guid>
<description>SPLIT Deaf Interpreter: Provides efficient sign language interpretation through real-time video communication to phone calls. SPLIT Deaf Interpreter is an innovative video communication interface designed to bridge the communication gap for deaf users during phone calls. This cutting-edge solution seamlessly connects deaf individuals with skilled sign language interpreters in real-time, enabling smooth and effective communication. By leveraging advanced video technology, SPLIT Deaf Interpreter ensures that deaf users can engage in phone conversations with ease, overcoming traditional barriers and fostering inclusivity in telecommunications.</description>
</item>
<item>
<title>What is SPLIT WhatsApp?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/</link>
<pubDate>Wed, 13 Nov 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/</guid>
<description>Photo source: Interactive Powers - Freepik SPLIT WhatsApp: Enhancing Contact Center Communication with Voice and Video Calls. SPLIT WhatsApp offers a powerful feature that allows users to seamlessly transition from a standard WhatsApp conversation to a full-fledged video call. This functionality provides a smooth and efficient way to escalate communication when needed, enhancing the overall user experience. By enabling this scale-up capability, SPLIT WhatsApp bridges the gap between text-based messaging and face-to-face interaction, all within the familiar WhatsApp environment.</description>
</item>
<item>
<title>What is e-Call Center?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-e-call-center/</link>
<pubDate>Tue, 12 Nov 2024 21:30:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-e-call-center/</guid>
<description>The Rise of e-Call Centers: Transforming Customer Service in the Digital Age. Traditional contact centers have primarily relied on phone-based interactions for real-time customer service. This approach has been the industry standard, providing direct and immediate connections between customers and service representatives. However, in today&rsquo;s rapidly evolving digital landscape, customer preferences are shifting dramatically. Many consumers no longer consider phone communication the most convenient or necessary method for resolving their queries or concerns.</description>
</item>
<item>
<title>Video Contact Center Trends</title>
<link>https://blog.ivrpowers.com/post/trends/video-contact-center-trends/</link>
<pubDate>Tue, 12 Nov 2024 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/video-contact-center-trends/</guid>
<description>Photo source: Interactive Powers - Freepik How Can We Help Your Business with Video Calls? In today’s customer-centric world, providing seamless, high-quality service experiences is crucial for businesses to stay competitive. However, one highly effective channel often goes underutilized in contact centers: video calling. Many businesses overlook video support, which has the potential to transform customer service, enhance customer satisfaction, and optimize operational resources. Here&rsquo;s a closer look at why video calling is an invaluable asset for modern businesses and how it meets the needs of both companies and consumers alike.</description>
</item>
<item>
<title>Click-to-Call into WhatsApp conversations</title>
<link>https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/</link>
<pubDate>Tue, 12 Nov 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/click-to-call-into-whatsapp-conversations/</guid>
<description>Photo source: Interactive Powers - Freepik Make a Voice or Video Call from WhatsApp conversations WhatsApp business conversations with contact centers or bots face significant limitations. They primarily rely on text-based communication, lacking real-time, voice-to-voice interaction. These constraints often result in misunderstandings, slower problem resolution, and a less personal customer experience (CX). Without immediate vocal communication, the natural flow of conversation is impeded, making it challenging to convey tone, urgency, or complex information effectively.</description>
</item>
<item>
<title>Video CC Lite</title>
<link>https://blog.ivrpowers.com/post/products/video-cc-lite/</link>
<pubDate>Mon, 11 Nov 2024 21:30:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/video-cc-lite/</guid>
<description>Photo source: Interactive Powers - Freepik Video Contact Center Lite: All-in-One Starter Bundle. Video CC Lite represents the epitome of simplicity and affordability in service plans, meticulously crafted to cater to the unique needs of small businesses and startups operating within select markets. This innovative solution provides users with access to video agent seats, offering a streamlined experience that, while having some limitations compared to our standard plans, opens up an extraordinary gateway to a revolutionary video-based customer interaction paradigm.</description>
</item>
<item>
<title>Video Calling for WhatsApp</title>
<link>https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/</link>
<pubDate>Mon, 11 Nov 2024 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/video-calling-for-whatsapp/</guid>
<description>Photo source: Interactive Powers - Freepik Make video calls from WhatsApp conversations Have you ever found yourself in a situation where you needed to seamlessly transition from a WhatsApp text conversation between a user and an agent to a direct call or video call? Unfortunately, WhatsApp&rsquo;s default functionality does not provide direct call trunking capabilities to enable Voice over IP (VOIP) calls within a conversation. This limitation significantly hampers the potential for enhancing user support experiences.</description>
</item>
<item>
<title>SPLIT 6.x Update</title>
<link>https://blog.ivrpowers.com/post/technologies/split-6-x-update/</link>
<pubDate>Mon, 11 Nov 2024 20:00:05 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/split-6-x-update/</guid>
<description>The sixth generation Video RTC Gateways, meticulously developed by Interactive Powers, incorporate the innovative SPLIT module. This advanced feature enables the seamless separation of all media streams, including video, audio, and data, providing unprecedented flexibility and control. The SPLIT module represents a significant leap forward in communication technology, allowing for more efficient handling and routing of multimedia content.
This cutting-edge development is currently based on a robust combination of SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communication) technologies.</description>
</item>
<item>
<title>Web ACD v1.21.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.21.0/</link>
<pubDate>Wed, 09 Oct 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.21.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.21.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.21.0:
## [1.21.0] - 2024-10-09 ### Added - New supervisor permission to edit a subset of the queue parameters - New queue listing permission for supervisor to separate the action from the agent managent permission - Call events to the triggers - New selector for listing available users for both call transfers and outgoing calls - Added toggle button in the Dashboard &gt; Queues panel to revert to the previous interface``` Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Web ACD v1.20.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.20.0/</link>
<pubDate>Tue, 27 Aug 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.20.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.20.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.20.0:
## [1.20.0] - 2024-08-27 ### Added - Visual feedback during the request of adding/removing agents from a queue ### Updated - Revamp of the Dashboard &gt; Queues panel - Improved the Incoming Call modal - The SIP code for calls declined by an agent is now &#34;486 Busy Here&#34; ### Fixed - Correctly edited the &#34;Leave when empty&#34; parameter of a queue - Correctly paused an agent in a new queue when added if it was already paused - Queue triggers rendering issue when navigating between different ACD pages Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Video RTC (WebRTC) v6.0.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-6.0.0/</link>
<pubDate>Thu, 04 Jul 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-6.0.0/</guid>
<description>Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v6.0.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 6.0.0:
## [6.0.0] - 2024-07-04 ### Added - Added the `browserEvents` option to the Webclient to notify the parent when it is opened as an iframe: `videortc.</description>
</item>
<item>
<title>Web ACD v1.19.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.19.0/</link>
<pubDate>Tue, 28 May 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.19.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.19.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.19.0:
## [1.19.0] - 2024-05-28 ### Added - Implemented Dark mode feature for the web interface Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Coming Soon: Dark Mode for Web ACD</title>
<link>https://blog.ivrpowers.com/post/products/dark-mode-web-acd/</link>
<pubDate>Mon, 27 May 2024 10:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/dark-mode-web-acd/</guid>
<description>Source: Interactive Powers. Creative Commons Stay tuned for a sleek New Look, enhance your agents video calling experience We&rsquo;re excited to announce the launch of Dark Mode, a highly recommended feature that offers a sleek new look for our Web ACD platforms. Designed to improve your agents productivity and confort, Dark Mode offers a better video calling experience that is easy on the eyes and perfect for low-light working environments.</description>
</item>
<item>
<title>Web ACD v1.18.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.18.0/</link>
<pubDate>Fri, 26 Apr 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.18.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.18.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.18.0:
## [1.18.0] - 2024-04-26 ### Added - New languages (es-GT, es-SV, es-MX and es-HN) plus fixed some missing locales imports - Possibility to edit Queue apps in text mode when editing call flows ### Fixed - Fixed blank space in homepage for administrators - Sorted Queue Stats response when receiving from the socket to ensure alphabetical rendering in monitoring - Deleted autocomplete in some password fields Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Video Kiosks: Integrating the Phygital Experience</title>
<link>https://blog.ivrpowers.com/post/marketing/video-kiosks-integrating-the-phygital-experience/</link>
<pubDate>Tue, 16 Apr 2024 10:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/video-kiosks-integrating-the-phygital-experience/</guid>
<description>Photo source: Interactive Powers Creative Commons Video-based human-centric communication centralized towards every physical point of sale or support. In the realm of business, optimization is the key to success. We constantly seek ways to enhance efficiency, boost productivity, and deliver superior customer service. In this regard, video kiosks emerge as invaluable digital tools across various industries, not only enhancing customer experience but also projecting human-centric attention from a video contact center to multiple points of sale or physical centers across geographies in real-time.</description>
</item>
<item>
<title>Scaling & Empowering Sales Teams</title>
<link>https://blog.ivrpowers.com/post/marketing/scaling-empowering-sales-teams/</link>
<pubDate>Sat, 06 Apr 2024 10:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/scaling-empowering-sales-teams/</guid>
<description>Photo source: Interactive Powers Creative Commons Harnessing the Power of Transactional Video Calls in Business Processes. In an era increasingly defined by digitalization, businesses are compelled to reimagine their sales strategies to maintain relevance and competitiveness. While traditional face-to-face interactions have long been a cornerstone of sales, harnessing the potential of video calls can profoundly impact the scalability and efficacy of your employee sales force. Transitioning from conventional on-site engagements to transaccional video calls (direct real-time transfer) presents a disruptive opportunity for transformative growth in sales.</description>
</item>
<item>
<title>Human interaction in support of digital channels</title>
<link>https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/</link>
<pubDate>Sun, 17 Mar 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/human-interaction-in-support-of-digital-channels/</guid>
<description>Photo source: Interactive Powers - Freepik Elevating Consumer Online Confidence through Video Real-Time Communications. Users abandon online transactions not only due to poor UX but also because they need trust in the process. Users want to feel secure when conducting online transactions, especially when it involves sharing personal or financial information. An intuitive and user-friendly interface is crucial for a good user experience, but trust in the process also plays a vital role.</description>
</item>
<item>
<title>Empowering Online Stores with Video Assistance</title>
<link>https://blog.ivrpowers.com/post/marketing/empowering-online-stores-with-video-assistance/</link>
<pubDate>Sat, 16 Mar 2024 10:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/empowering-online-stores-with-video-assistance/</guid>
<description>Photo source: Creative Commons Revolutionizing the Selling Experience: How Video Calls Enhance Online Stores In today&rsquo;s digital age, the way consumers shop has evolved dramatically, with more people turning to online stores for their purchasing needs. To meet the demands of this ever-changing landscape, businesses must continually innovate and find ways to provide exceptional customer experiences. One powerful tool that is transforming the selling experience and helping companies improve their online stores is video calls.</description>
</item>
<item>
<title>Human: The Crucial Factor of CX</title>
<link>https://blog.ivrpowers.com/post/marketing/the-crucial-role-of-human-in-cx/</link>
<pubDate>Tue, 12 Mar 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/the-crucial-role-of-human-in-cx/</guid>
<description>Photo source: Interactive Powers - Freepik Beyond automation: The best customer experience, lies in an authentic and human interaction. While Artificial Intelligence (AI) tools can provide speed, efficiency and convenience, they lack sufficient empathy, a full emotional understanding of the customer to take nuanced decisions that humans possess. Face-to-Face conversations bring a personal touch, better connection and adaptability that are essential for fostering trust and building customer effective transactions for businesses.</description>
</item>
<item>
<title>Video Communications for Tourism & Hostelry</title>
<link>https://blog.ivrpowers.com/post/marketing/embracing-video-calls-over-traditional-communication-tourism-industry/</link>
<pubDate>Sun, 03 Mar 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/embracing-video-calls-over-traditional-communication-tourism-industry/</guid>
<description>Photo source: Creative Commons The Future in Hostelry: Embracing Video Calls Over Traditional Communication for the Tourism Industry In an era where connectivity shapes our interactions and experiences, the tourism and Hostelry industry must actively participate in the Digital Revolution. One of the transformative tools in the evolution of more humane customer care is the use of direct transactional video calls. Beyond mere convenience, integrating video calls into the fabric of hotel and tourism services offers a myriad of benefits that transcend traditional communications methods like phone numbers, chats, toll free calls&hellip;</description>
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<item>
<title>Transactional Video Calls: Revolutionizing Virtual Interactions</title>
<link>https://blog.ivrpowers.com/post/technologies/transactional-video-calls/</link>
<pubDate>Sun, 25 Feb 2024 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/transactional-video-calls/</guid>
<description>Photo source: Interactive Powers, Desktop Transactional Video Call Embracing Enhanced Video Capabilities in the Shift Towards Modern Business Communications In today&rsquo;s digital age, remote communication has become ubiquitous, underscoring the importance of robust and feature-rich video calling platforms. Amidst the myriad options available, Transactional Video Calls shine as a transformative solution, seamlessly integrating with ACD (Automatic Call Distributor) platforms in any IP Contact Center. This integration marks a significant advancement, offering a comprehensive suite of features specifically crafted to address the evolving needs of modern communication.</description>
</item>
<item>
<title>Language & Location for Web ACD 1.x</title>
<link>https://blog.ivrpowers.com/post/products/language-location-web-acd-1x/</link>
<pubDate>Sat, 24 Feb 2024 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/language-location-web-acd-1x/</guid>
<description>Photo Source: Interactive Powers. Creative Commons Breaking Barriers, Bridging Connections: Introducing extended Multilingual Support We&rsquo;re thrilled to announce that we&rsquo;ve enhanced our Web ACD solution to better serve your needs across multiple countries and locations in the Americas! Now, our platform supports a variety of languages, including Spanish, English, and Portuguese, ensuring a seamless experience for users in diverse linguistic regions.
1. Improved Accessibility Navigate our Web ACD solution effortlessly in your preferred language, making communication smoother and more efficient.</description>
</item>
<item>
<title>Transforming Car Dealerships with Video Calls</title>
<link>https://blog.ivrpowers.com/post/marketing/transforming-car-dealerships-with-video-calls/</link>
<pubDate>Wed, 21 Feb 2024 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/transforming-car-dealerships-with-video-calls/</guid>
<description>Photo source: Creative Commons Expanding Sales Opportunities: How Video Calls Empower Car Dealers to Connect Beyond the Showroom Floor In today’s rapidly evolving automotive industry, car dealerships are continually seeking innovative ways to enhance customer experiences and drive sales. One transformative solution gaining momentum is the integration of video calls into dealership operations. Here are several compelling reasons why car dealers should consider adopting video calls:
1. Quick Personalized Vehicle Consultations Video calls enable car dealerships to offer personalized vehicle consultations to customers, allowing them to explore different car models, features, and options from the comfort of their homes.</description>
</item>
<item>
<title>Keep your Business connected Everywhere</title>
<link>https://blog.ivrpowers.com/post/marketing/keep-your-business-always-connected-everywhere/</link>
<pubDate>Sun, 18 Feb 2024 10:30:30 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/keep-your-business-always-connected-everywhere/</guid>
<description>Photo source: Creative Commons Enhancing Customer Engagement with Video Calls In today&rsquo;s fast-paced and interconnected world, maintaining meaningful connections with customers is paramount for businesses. One powerful tool that enables businesses to stay connected with customers regardless of location is video calls. In this post, we&rsquo;ll explore how businesses can leverage video calls to enhance customer engagement and foster stronger relationships.
1. Outstanding Customer Care Experience Video calls provide businesses with a platform to deliver the most personalized customer experiences that go beyond traditional communication methods.</description>
</item>
<item>
<title>Suite 2024 Updates</title>
<link>https://blog.ivrpowers.com/post/support/suite-2024-updates/</link>
<pubDate>Thu, 15 Feb 2024 20:00:26 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/support/suite-2024-updates/</guid>
<description>Photo Source: Interactive Powers Getting started&hellip; We&rsquo;re thrilled to announce the latest enhancements and advancements across our suite of platforms and solutions for the 2024 roadmap. Here&rsquo;s a summary of what&rsquo;s our evolution and changes:
New Roadmap 2024 Video RTC (Real-Time Communications) v5.x Our 5th generation flagship platform of Video RTC continues to deliver unparalleled stability, ensuring smoother and more reliable communication experiences than ever before.
Video REC (Video Call Recording) v1.</description>
</item>
<item>
<title>Enhancing Retail Success through Video Calls</title>
<link>https://blog.ivrpowers.com/post/marketing/enhancing-retail-success-through-video-calls/</link>
<pubDate>Tue, 13 Feb 2024 10:51:29 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/enhancing-retail-success-through-video-calls/</guid>
<description>Photo source: Creative Commons Six key reasons to consider adding real-time video calling support to your retail business with or without online store. In today&rsquo;s digital age, video calls are not just a means of meetings or scheduled communications; they&rsquo;re a powerful tool for transforming the retail landscape. Here&rsquo;s how integrating video calls can significantly boost the success of retail businesses:
1. More Personalized Customer Service Video calls enable retailers to offer personalized customer service experiences from the comfort of a customer&rsquo;s home.</description>
</item>
<item>
<title>Web ACD v1.170</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.17.0/</link>
<pubDate>Fri, 19 Jan 2024 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.17.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.17.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.17.0:
## [1.17.0] - 2024-01-19 ### Modified - Database connection overhaul. Changed from single connection to pool mode Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Merry Christmas!</title>
<link>https://blog.ivrpowers.com/post/general/merry-christmas-2023/</link>
<pubDate>Thu, 21 Dec 2023 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/merry-christmas-2023/</guid>
<description>Photo source: Interactive Powers Season&rsquo;s Greetings to Our Amazing Community! Wishing you joy, peace, and happiness this holiday season. Thank you for your support and collaboration. Here&rsquo;s to a prosperous and wonderful New Year ahead!
Merry Christmas 2023 and hope you to your loved ones.
God bless you all!
Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Web ACD v1.16.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.16.0/</link>
<pubDate>Fri, 01 Dec 2023 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.16.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.16.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.16.0:
## [1.16.0] - 2023-12-01 ### Added - Remote database mode por the reporting worker Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Web ACD v1.15.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.15.0/</link>
<pubDate>Tue, 07 Nov 2023 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.15.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.15.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations with a hotfix 1.15.1 included for all deployments as well. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.15.0:
### [1.15.0] - 2023-06-14 ### Added - WebSocket request to obtain a list of all users in the system for admins and supervisors - Parameter maxAttentionTime to a realtime queue - Option to show offline users in the dashboard - Added Copy and QRCode actions for the selected trigger - Sounds when dialpad keys are pressed - Added both user and name fixed vars for applications and queue triggers - Home section to the menu - Latest Calls view - Added new languages (en_CA, en_GB, es_AR, es_CL, es_CO, es_CR, es_EC, es_PA, es_PE, es_PR, pt_BR, pt_PT) to the platform ### Changed - The send-announce WebSocket action takes now a *to* parameter to allow directing the message to specific agents - Allowed the : character as part of the report query - The username can only contain letters, numbers or periods ### Fixed - Correctly limit the report preview of queries with the LIMIT word in them - Moved scroll from &lt;html&gt; to the main container - Dashboard items are now aligned via stretch ### [1.</description>
</item>
<item>
<title>Video RTC (WebRTC) v5.2.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.2.0/</link>
<pubDate>Tue, 03 Oct 2023 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.2.0/</guid>
<description>Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.2.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 5.2.0:
## [5.2.0] - 2023-10-03 ### Added - Added pulse effect as option to the Webclient buttons - Added option to store user data via URL param when recording a videomail - Added box-shadow effect to the webclient controls - Added option to enable recording in the Videocall usecase - Added possibility to configure a specific waiting video by name - Added unmute icon for waiting video when using Safari browser - Added Picture-in-Picture in the Webclient and SplitAgent usecases - Added option to display agent information via split agent url param plus adjusted video remote sizing in the Webclient - Added reconnect option for the Webclient - Added possibility to open the SplitAgent usecase without camera device - Added microphone and camera available checks before calling from the Webclient - Added device selection (audio/cam/speaker) in the Webclient during the call is active ### Changed - Updated local-state design in the webclient - Upgraded videortc font to v1.</description>
</item>
<item>
<title>The Rise of Video Call Centers</title>
<link>https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/</link>
<pubDate>Thu, 28 Sep 2023 12:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/the-rise-of-video-call-contact-centers/</guid>
<description>Photo Source: Interactive Powers Transforming Customer Support with face-to-face interactions, personalized assistance, and stronger customer relationships. In today&rsquo;s digital age, customer service is more crucial than ever for the success of any business. Customers seek high-quality experiences and personalized service that efficiently resolves their issues. In this context, Video Call Centers are emerging as a powerful tool to transform how businesses interact with their customers and provide support. In this article, we will explore how companies are adopting these Video Call Centers to enhance the quality of service and discuss the benefits of face-to-face interactions in troubleshooting, personalized assistance, and building stronger customer relationships.</description>
</item>
<item>
<title>Video RTC · Picture-in-Picture</title>
<link>https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/</link>
<pubDate>Fri, 14 Apr 2023 16:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/picture-in-picture-video-calls/</guid>
<description>Maximizing Agent Productivity with “Picture-in-Picture” during Video Calls. Picture-in-picture (PiP) is a useful feature for contact center agents who need to multitask during transactional video calls. With PiP, agents can continue to have a conversation with their customers while also keeping an eye on other important information or tasks that require their attention.
Some features that can make PiP even more useful for agents include the ability to resize and reposition the PiP window, the option to customize which part of the screen is shown in the PiP window, and the ability to mute or pause the PiP video while still keeping it visible on the screen.</description>
</item>
<item>
<title>Phone Number Obsolescence: The Shift to Web Calling</title>
<link>https://blog.ivrpowers.com/post/trends/phone-number-obsolescence-the-shift-to-web-calling/</link>
<pubDate>Sun, 09 Apr 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/phone-number-obsolescence-the-shift-to-web-calling/</guid>
<description>Source: Interactive Powers Communication has evolved rapidly over the past few decades, and one of the most notable changes has been the shift from traditional phone numbers to web calling methods. This evolution has changed the way we connect with each other and has provided new avenues for businesses to communicate with customers. In this blog post, we’ll explore the evolution of phone numbers to web calling methods and how they have impacted communication.</description>
</item>
<item>
<title>Video Call Onboarding: A Powerful Tool for Financial Services</title>
<link>https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/</link>
<pubDate>Sat, 08 Apr 2023 09:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/video-call-onboarding-a-powerful-tool-for-financial-services/</guid>
<description>Source: Interactive Powers In today&rsquo;s Digital Age, opening a new account or service with a face-to-face verification has become a absolute need. This has created a need for online identity verification tools that can be integrated into digital channels to ensure a secure and efficient customer onboarding experience.
Video Call Onboarding is one such tool that has become increasingly required for online services effectivity. It is a process that allows financial products providers to verify a customer&rsquo;s identity through a video real-time communication with recording.</description>
</item>
<item>
<title>Dangers of Instant Messaging apps for businesses: WhatsApp, Messenger, TikTok...</title>
<link>https://blog.ivrpowers.com/post/trends/dangers-of-instant-messaging-apps-for-businesses/</link>
<pubDate>Sat, 11 Mar 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/dangers-of-instant-messaging-apps-for-businesses/</guid>
<description>Source: Interactive Powers In the current digital context, companies are increasingly accustomed to and promoting buttons the use of Instant Messaging or similar social media tools on their websites such as Meta ones: WhatsApp, Messenger, Instagram, or TikTok to chat with their customers openly. However, these channels are not completely secure or private, which can be dangerous for both companies and customers. Although it is tempting to use these options because they are very popular and familiar among consumers, it is important to consider all risks involved.</description>
</item>
<item>
<title>Operational differences between transactional video calls and video room meetings</title>
<link>https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/</link>
<pubDate>Wed, 08 Mar 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/transactional-video-calls-vs-video-room-meeting/</guid>
<description>Source: Interactive Powers Transactional video calls and video room meetings are two different forms of communication that have been made possible by modern WebRTC and SIP technologies. Transactional video calls are a form of one-on-one communication in real-time, while video room meetings are a form of group collaboration linked connection.
Transactional Video Calls Transactional video calls enable two or three people to communicate with each other in real-time, and are typically used for professional conversations.</description>
</item>
<item>
<title>Testing device and network conditions before making Video Calls in Customer Support or Customer Service</title>
<link>https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/</link>
<pubDate>Tue, 07 Mar 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/test-device-conditions-before-making-video-calls/</guid>
<description>Source: Interactive Powers In the digital communication era, video calls have become a fundamental tool for companies that offer advanced customer services or customer support as well. However, often these video calls can present technical and network issues that can affect the quality of communication and the user&rsquo;s experience.
That is why it is essential to have a Tester application that tests the communication conditions, web browser, audio devices, microphone, and bandwidth available before making a video call with Internet users in a service open to the public.</description>
</item>
<item>
<title>5 reasons to use Background Effects for Video Contact Center services</title>
<link>https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/</link>
<pubDate>Fri, 24 Feb 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/5-reasons-to-use-background-effects-for-video-contact-center-services/</guid>
<description>Source: Interactive Powers Improving Video Calling performance and Customer Experience with professional Background Effects: Solid, Picture or Blur In recent years, video contact center services have become increasingly popular as more and more businesses realize the benefits of being able to connect with customers face-to-face, even if they&rsquo;re not in the same physical location. With the pandemic accelerating the shift to remote work, the use of video calls has become a critical part of providing customer support, sales, and other services.</description>
</item>
<item>
<title>5 Key Benefits of Building a Conversational IVR with Natural Language in VoiceXML</title>
<link>https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/</link>
<pubDate>Tue, 21 Feb 2023 18:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/5-key-benefits-of-building-a-conversational-ivr-with-natural-language-in-voicexml/</guid>
<description>Source: Interactive Powers In recent years, there has been a growing trend towards the use of conversational IVR systems with natural language interaction. This type of IVR system allows users to interact with the system in a more natural and conversational way, which can improve the overall user experience and increase customer satisfaction. When it comes to building a conversational IVR system, VoiceXML is a popular technology that offers a number of advantages over other technologies like Voice API or legacy IVR.</description>
</item>
<item>
<title>The importance of Video Call Recording for online customer support</title>
<link>https://blog.ivrpowers.com/post/trends/the-importance-of-video-call-recording/</link>
<pubDate>Tue, 21 Feb 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/the-importance-of-video-call-recording/</guid>
<description>Source: Interactive Powers Why getting video recordings is key for a successful Video Contact Center? Benefits, Implementation Considerations, and Recommendations Currently, many companies are looking for implementing a video contact center as a way to improve the customer experience. However, not all of these companies are fully taking advantage of the potential of this tool. One of the most important features to consider when implementing a video contact center is the ability to record customer interactions on video.</description>
</item>
<item>
<title>Top 6 reasons you should upgrade your Call Center to a Video Contact Center</title>
<link>https://blog.ivrpowers.com/post/trends/6-top-reasons-you-may-upgrade-your-call-center-to-a-video-contact-center/</link>
<pubDate>Sun, 19 Feb 2023 19:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/6-top-reasons-you-may-upgrade-your-call-center-to-a-video-contact-center/</guid>
<description>Source: Interactive Powers Video Contact Centers are a rising trend in the customer service industry As the world emerges from the pandemic, the way businesses operate is also changing. One emerging trend in the customer service industry is the adoption of video contact centers. Unlike traditional call centers, video contact centers offer a more personalized and interactive experience for customers, and are becoming increasingly popular among Digital Age consumers. In this post, we will discuss the advantages of video contact centers over traditional call centers, and how they can benefit businesses and their customers alike.</description>
</item>
<item>
<title>Standard VoiceXML IVR vs Call Flow Diagram IVR</title>
<link>https://blog.ivrpowers.com/post/trends/standard-voicexml-vs-call-flow-diagram-powered-ivr/</link>
<pubDate>Sun, 19 Feb 2023 15:00:00 +0100</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/standard-voicexml-vs-call-flow-diagram-powered-ivr/</guid>
<description>Source: Interactive Powers Comparing Standard VoiceXML and Call Flow Diagram implementation approach for Interactive Voice Response (IVR) Systems. Interactive Voice Response (IVR) systems are commonly used in many organizations to enhance customer service, increase efficiency, and reduce costs. There are different types of IVR systems available in the market, such as Standard VoiceXML IVR and Call Flow Diagram IVR. In this post, we will compare these two types of IVR systems.</description>
</item>
<item>
<title>Revolutionize your Customer Experience (CX) introducing a Video Contact Center</title>
<link>https://blog.ivrpowers.com/post/technologies/revolutionize-your-customer-experience-with-video-contact-center/</link>
<pubDate>Wed, 15 Feb 2023 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/revolutionize-your-customer-experience-with-video-contact-center/</guid>
<description>Connect, Reinvent, Empower&hellip; your Business In today&rsquo;s digital world, customers expect to have a variety of communication options when interacting with businesses. Video is becoming an increasingly popular choice, and companies are finding that adding a video channel to their contact center is not just &ldquo;a nice to have&rdquo; but a necessity. That&rsquo;s why a Video Contact Center is the game changer you&rsquo;ve been looking for.
Video Channels as a game changer By adding Video Channels to your Contact Center, you can provide face-to-face interaction for your agents and improve your business with a more human customer care experience.</description>
</item>
<item>
<title>ITEXPO 2023</title>
<link>https://blog.ivrpowers.com/post/general/next-itexpo-2023/</link>
<pubDate>Mon, 13 Feb 2023 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/next-itexpo-2023/</guid>
<description>Meet us next 15th February at next ITEXPO 2023 event at Fort Lauderdale, Florida Interactive Powers will be attending the IT-EXPO 2023 event February 15 at Fort Lauderdale / Florida. We&rsquo;re excited to connect with other industry leaders, partners, learn about new technologies and telecom solutions.
Overview of IT-EXPO 2023 IT-EXPO 2023 is a top event for the technology industry, featuring experts and emerging trends. Interactive Powers is thrilled to join this exciting event.</description>
</item>
<item>
<title>Web ACD v1.14.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.14.0/</link>
<pubDate>Thu, 02 Feb 2023 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.14.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.14.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.14.0:
### [1.14.0] - 2023-01-25 ### Added - Added getUserfieldById method to the DB custom module ### Changed - Disabled Google Translate from the platform - Upgraded videortc font to release v1.</description>
</item>
<item>
<title>New Website Launch: Interactive Powers unveils state-of-the-art technology solutions</title>
<link>https://blog.ivrpowers.com/post/news/new-website-launch-2023/</link>
<pubDate>Sat, 28 Jan 2023 11:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/news/new-website-launch-2023/</guid>
<description>Photo Source: Interactive Powers Attention all tech enthusiasts! We are excited to announce the launch of our brand new website, www.interactivepowers.com.
Our website is designed to be user-friendly and easy to navigate, making it simple for you to find the information you need about our products and services.
We specialize in providing cutting-edge technology solutions for businesses of all sizes. From interactive touchscreen displays to virtual reality solutions, we have everything you need to take your business to the next level.</description>
</item>
<item>
<title>Merry Christmas!</title>
<link>https://blog.ivrpowers.com/post/general/merry-christmas-2022/</link>
<pubDate>Fri, 23 Dec 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/merry-christmas-2022/</guid>
<description>Photo source: Interactive Powers Wishing you a wonderful holiday season. We are grateful for the opportunity to collaborate and celebrate with our community. We hope that you are able to cherish these holidays and enjoy a truly remarkable gift - the gift of togetherness. With our partners and clients, we venture into a new year filled with opportunity.
Merry Christmas 2022 and hope you to your loved ones.
God bless you all!</description>
</item>
<item>
<title>Smart IVR v2.7</title>
<link>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.7.0/</link>
<pubDate>Thu, 03 Nov 2022 00:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.7.0/</guid>
<description>Release Note We are pleased to announce that our new Smart IVR 2.7.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 2.7:
## [2.7.0] - 03-11-2022 ### Added - Parameter start-input-timers to res-speech-unimrcp to disable the default timers initialization in the RECOGNIZE - Channel variable (VOICEDETECTED_TIMEOUT) to select a different timeout to allow speech inputs longer than 10s ### Fixed - A bug during the collection of the next audio sample during the NLU phase Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Video RTC (WebRTC) v5.1.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.1.0/</link>
<pubDate>Thu, 08 Sep 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.1.0/</guid>
<description>Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.1.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 5.1.0:
## [5.1.0] - 2022-09-08 ### Added - Possibility to join into a RemoteViewer session by passing session params via URL (for agents) - QR Code feature in the Webclient usecase - X-Theme SIP header in the Webclient usecase - Added Virtual Background feature in the SPLIT Agent usecase - Added Video ID usecase - Added playBeeps option to the DTMF configuration in the Webclient usecase - Added REC text message in the Webclient when the call is being recorded - Added some Start messages in both the Tester and Video ID usecases ### Changed - Improved user interface of the Tester usecase (Progressbar design) - Improved user interface of the Webclient usecase (Custom modals) - Improved user interface of the Videomail usecase - Blur effect is now using MediaPipe instead of TensorFlow - Updated VideoRTC font (v1.</description>
</item>
<item>
<title>Web ACD v1.13.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.13.0/</link>
<pubDate>Wed, 06 Jul 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.13.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.13.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.13.0:
### [1.12.0] - 2022-05-12 ### Added - Target selection (iframe/tab) for the queue triggers - Home page customization ### [1.</description>
</item>
<item>
<title>Five new features coming to Video RTC 5.x</title>
<link>https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/</link>
<pubDate>Fri, 17 Jun 2022 20:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/five-new-features-video-rtc-5x/</guid>
<description>Photo Source: Interactive Powers. Creative Commons Special Novelties and Updates Interactive Powers is pleased to kick off a slew of new features coming down the Video RTC platforms and service plans. Here’s a look at five of the new cloud-based offerings en route to your video services sometime over the next weeks.
1. Tester (Full Responsive) Our new 4 steps tester has been redesigned to work on all devices with a new responsive look&amp;feel.</description>
</item>
<item>
<title>Video RTC for Genesys · Demo Center</title>
<link>https://blog.ivrpowers.com/post/general/demo-center-video-rtc-for-genesys/</link>
<pubDate>Tue, 24 May 2022 15:00:26 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/demo-center-video-rtc-for-genesys/</guid>
<description>Photo Source: Interactive Powers. Creative Commons Getting started&hellip; Demo Center is only available for Customers and Partners that are deploying or running our platforms, if you are not registred please contact our Sales Team to get all information and partnerships.
Features:
Video &amp; Voice Calling Live Chat File Sharing Dual Screen Sharing CoBrowsing Snapshot Flip Camera Video Recording QR Code Ask for your Live Demo, register and login at: https://support.</description>
</item>
<item>
<title>Smart IVR v2.6.1</title>
<link>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.1/</link>
<pubDate>Mon, 28 Mar 2022 00:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.1/</guid>
<description>Release Note We are pleased to announce that our new Smart IVR 2.6.1 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 2.6.1:
## [2.6.1] - 28-03-2022 ### Fixed - Added a safeguard to the restoring of the readformat of the channel for the cases where it is not present Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Smart IVR v2.6</title>
<link>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.0/</link>
<pubDate>Wed, 23 Mar 2022 00:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.6.0/</guid>
<description>Release Note We are pleased to announce that our new Smart IVR 2.6.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 2.6:
## [2.6.0] - 23-03-2022 ### Added - Hability to record the user speech during an ASR session ### Fixed - Applied patch to the speech_create Asterisk function to prevent crashes after lots of ASR sessions Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Video Call / Contact Center metrics (KPI)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/video-call-contact-center-metrics-kpi/</link>
<pubDate>Tue, 01 Feb 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/video-call-contact-center-metrics-kpi/</guid>
<description>Photo source: Interactive Powers Speeding up your queue, and increasing customer satisfaction metrics, can be as simple as giving your video agents more power to do their job. Our approach to video communications allows to deliver security, scalability, and reliability to our customers. Ensure that your strategic plans for this year will improve both the employee and customer experience. An exceptional employee experience fuels an unparalleled customer experience, two key ingredients necessary to retain customer loyalty, drive new customer acquisition, and gain a competitive.</description>
</item>
<item>
<title>Net Promoter Score (NPS)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/net-promoter-score-nps/</link>
<pubDate>Tue, 01 Feb 2022 09:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/net-promoter-score-nps/</guid>
<description>Photo source: Interactive Powers How does NPS differ from Phone and Video interactions in your Call / Contact Center? What is a Net Promoter Score (NPS)? The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company&rsquo;s products or services to others. It is used as a proxy for gauging the customer&rsquo;s overall satisfaction with a company&rsquo;s product or service and the customer&rsquo;s loyalty to the brand.</description>
</item>
<item>
<title>Customer Effort Score (CES)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/customer-effort-score-ces/</link>
<pubDate>Tue, 01 Feb 2022 08:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/customer-effort-score-ces/</guid>
<description>Photo source: Interactive Powers How does CES differ from Phone and Video interactions in your Call / Contact Center? What is a Customer Effort Score (CES)? A Customer Effort Score (CES) is a service metric that measures how much effort customers put in to interact with your business. These interactions can be something like how much effort it takes to use your product or service or how easy it was for them to have a problem solved by your service reps.</description>
</item>
<item>
<title>Average Handle Time Score (AHT)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/average-handle-time-score-aht/</link>
<pubDate>Thu, 27 Jan 2022 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/average-handle-time-score-aht/</guid>
<description>Photo source: Interactive Powers How does AHT differ from Phone and Video interactions in your Call / Contact Center? What is a Average Handle Time Score (AHT)? When you work in customer support, you know how important it is to optimize your handle times. But while it’s clearly important to reduce average handling time at a Call / Contact Center, it’s not always that simple. Average handle time (AHT) is, as you’ve probably guessed, the average amount of time that a customer call takes from start to finish a process.</description>
</item>
<item>
<title>First Call Resolution Score (FCR)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/first-call-resolution-score-fcr/</link>
<pubDate>Thu, 27 Jan 2022 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/first-call-resolution-score-fcr/</guid>
<description>Photo source: Interactive Powers How does FCR differ from Phone and Video interactions in your Call / Contact Center? What is a First Call Resolution Score (FCR)? The First Call Resolution (FCR) can come in handy as one of many important metrics to keep track of in the pursuit of exceptional customer service. Furthermore, FCR measures a company&rsquo;s ability to resolve phone calls, chats, emails, video calls, and website customer interactions resolved on the first contact.</description>
</item>
<item>
<title>Customer Satisfaction Score (CSAT)</title>
<link>https://blog.ivrpowers.com/post/customerengagement/customer-satisfaction-score-csat/</link>
<pubDate>Wed, 26 Jan 2022 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/customer-satisfaction-score-csat/</guid>
<description>Photo source: Interactive Powers How does CSAT differ from Phone and Video interactions in your Call / Contact Center? What is a Customer Satisfaction Score (CSAT)? A big strength of Customer Satisfaction Score (CSTA) is an easy way to close the loop on a customer interaction and determine whether or not it was effective in producing happiness. If for some reason the experience wasn&rsquo;t satisfactory, it&rsquo;s easy to pinpoint that moment and take actions to remedy the experience.</description>
</item>
<item>
<title>HD Quality / Video Recording</title>
<link>https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/</link>
<pubDate>Sun, 23 Jan 2022 18:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/hd-quality-video-recording/</guid>
<description>Photo Source: Interactive Powers Video CC requires scalable HD quality and powerful video recording for any size professional service. No one wants laggy audio or pixelated video quality in a meeting, especially when you&rsquo;re meeting with clients or prospects. Interactive Powers comes with crystal-clear HD video and the most advanced video recording storage system for any size Video Call / Contact Centers deployment.
Discover all renewed Video RTC 5.0 features to get the best Video CC experience.</description>
</item>
<item>
<title>Video Centric / Unified Communications</title>
<link>https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/</link>
<pubDate>Sun, 23 Jan 2022 17:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/video-centric-unified-communications/</guid>
<description>Photo Source: Interactive Powers Video CC requires powerful real-time communications where Video is a top priority integrated channel. Beyond video calls, what if your team also communicates through phone calls and text chat? Interactive Powers lets you consolidate all those tools into one. Talk, message, and meet all from one convenient channel. That makes for fewer software to pay for and manage and less time wasted on context-switching for all your team.</description>
</item>
<item>
<title>Robust Security Setting</title>
<link>https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/</link>
<pubDate>Sun, 23 Jan 2022 16:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/robust-security-setting/</guid>
<description>Photo Source: Interactive Powers Video CC Privacy and Security are key mandatory questions for your business and customers. Keep your meetings secure with strong 256-bit encrypted real-time communications and session tokenization. Interactive Powers&rsquo; settings allow the host to mute participants, process biometrics API, lock file sharing, limit screen sharing, encode parameters and much more.
Discover all renewed Video RTC 5.0 features to get the best Video CC experience.
Streamline your business communications Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.</description>
</item>
<item>
<title>Video Call Control / Transfer</title>
<link>https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/</link>
<pubDate>Sun, 23 Jan 2022 15:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/video-call-control-transfer/</guid>
<description>Photo Source: Interactive Powers Video CC requires at least the same transactional call functions as Voice to ensure agents performance. In our agent side, all the call controls you need are easily in reach. Adjust your call settings, start a screen share, mute and unmute yourself, or start and pause yourself or video recording. It&rsquo;s all in a clean, video first, easy-to-use interface that lays out all these options for you right on the screen and our flap button.</description>
</item>
<item>
<title>Dual Screen Sharing / CoBrowsing</title>
<link>https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/</link>
<pubDate>Sun, 23 Jan 2022 14:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/dual-screen-sharing-cobrowsing/</guid>
<description>Photo Source: Interactive Powers Video CC without advanced web collaborative tools, is like a Call / Contact Center without call management. Need to zoom in on a design mockup or run through a contract approval? Interactive Powers dual screen sharing feature lets double share contents from agent and user at the same time. By the way, you choose between sharing a specific window or tab or your whole desktop. You can send screen sharing to a mobile screen too.</description>
</item>
<item>
<title>Web Responsive based Video Calls</title>
<link>https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/</link>
<pubDate>Sun, 23 Jan 2022 13:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/web-responsive-based-video-calls/</guid>
<description>Photo Source: Interactive Powers No Apps, No Downloads, No Register is a must be, not an option for your Video CC deployment. Some video conferencing software will make you download the desktop or mobile app to host and join video calls. But Interactive Powers solutions are browser-based, which means it won’t force you or your clients to download an app. Host and join meetings from a web browser using your computer or mobile device, and get it all running with No Apps, No Downloads, No Register.</description>
</item>
<item>
<title>Video Call / Contact Center</title>
<link>https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/</link>
<pubDate>Sat, 22 Jan 2022 12:00:01 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/video-call-contact-center/</guid>
<description>Photo Source: Interactive Powers Delivering real human interactions and unified collaboration in your Digital Space. Need to meet face-to-face virtually your clients? Start managing unlimited transactional video calls for your team. It isn&rsquo;t always practical to have every single meeting in person. Even if there are lots of video meeting apps that are designed more for hangouts with colleagues and chatting with loved ones. Any Call / Contact Center should be turned into a Video CC to improve its inbound/outbound processes and performance.</description>
</item>
<item>
<title>Video RTC (WebRTC) v5.0.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.0.0/</link>
<pubDate>Thu, 13 Jan 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-5.0.0/</guid>
<description>Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v5.0.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 5.0.0:
## [5.0.0] - 2022-01-12 ### Added - New configuration params to the Tester usecase: autoStart, autoTroubleshoot and showRedirectBtnOnlyIfTestOk - Added a way for the Tester to know which checks are necessary to display the Next button - Advice feature to the SPLIT Agent usecase - Possibility in the Webclient to differentiate when a call in queue or on hold - Possibility to download chat history from the SPLIT Agent usecase - Flip Camera action on both the Videocall and RemoteViewer usecases - Possibility to configure webpage title and favicon by theme - Possibility to setup RemoteViewer without ScreenSharing or Audio - Option to configure an endpoint to send snapshots via URL request from the SplitAgent - Added a way to apply different CSS rules depending on the theme name - Webclient can now be configured in escalating mode ### Changed - OS System required has gone up to Debian 11 - New structure of the web resources after a build - Added camera check before starting SplitAgent plus moved auto recording trigger from onAcceptedVideo to onJoined event ### Updated - Updated VideoRTC.</description>
</item>
<item>
<title>Upcoming Video RTC 5.0</title>
<link>https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/</link>
<pubDate>Sat, 01 Jan 2022 14:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/news/2022-01-rtc-upcoming-5/</guid>
<description>Photo Source: Interactive Powers. Creative Commons Empowered Omnichannel: Video is the new Voice. Follow our socials and blog; be ready to discover our major release update about Video Real-Time Communications. We will pleased to show you soon our 5th generation of our Video Gateway platforms.
Keep posted on January 2022!
Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Happy New Year 2022!</title>
<link>https://blog.ivrpowers.com/post/general/happy-new-year-2022/</link>
<pubDate>Sat, 01 Jan 2022 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/happy-new-year-2022/</guid>
<description>Photo source: Interactive Powers May peace, inspiration and happiness be yours throughout New Year 2022! Hard work, creativity, and commitment to excellence has been invaluable to us this 2021. As we step into another year, I wish you confidence and courage to accept new challenges and work further towards your goals!
Happy New Year! Wishing all the best to you and your family as we head into 2022! 🍾 🥂</description>
</item>
<item>
<title>Merry Christmas!</title>
<link>https://blog.ivrpowers.com/post/general/merry-christmas-2021/</link>
<pubDate>Wed, 22 Dec 2021 23:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/merry-christmas-2021/</guid>
<description>Photo source: Interactive Powers Wishing you a wonderful holiday season. The year 2021 has also been a year of growth for Interactive Powers and impresive video adoption, in many industries. We are proud enabling businesses to stay connected to their customers growing and improving their business communication services.
From all our team at Interactive Powers, we want to express sincere gratitude for our amazing clients, partners, and all people who give us meaning and drive us forward every day.</description>
</item>
<item>
<title>Video Background Effects</title>
<link>https://blog.ivrpowers.com/post/technologies/video-background-effects/</link>
<pubDate>Mon, 06 Dec 2021 09:00:05 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/video-background-effects/</guid>
<description>Live streaming complementary software packed with powerful features to enhance Video RTC. Simply add Manycam Lite CC as a webcam/video source for our Video RTC platforms and get access many interesting features to enhance your video call center: add IP cameras to show different angles, virtual backgrounds and chroma key, up to 24 video sources, switch between computer screens, screencast, draw &amp; text board mode.
Manycam Lite CC is able to manage CPU or GPU optimization in local processing to ensure the best performance for your video agents and without any other dependence on the your desktop PC.</description>
</item>
<item>
<title>Smart IVR v2.5</title>
<link>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.5.0/</link>
<pubDate>Mon, 29 Nov 2021 00:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.5.0/</guid>
<description>Release Note We are pleased to announce that our new Smart IVR 2.5.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 2.5:
## [2.5.0] - 29-11-2021 ### Added - Support for recording the NLU user voice and retrieve its contents - Max duration option for the NLU interaction - PJSIP support ### Changed - Improved the NLU with Google for phrases where the user takes breaks between words - Improved NLU session cleanup - Improved the &#34;voicexml hangup session&#34; Asterisk command - Improved the output of the &#34;voicexml show nlu&#34; Asterisk command - Improved the behavior of the Asterisk module for the cases where the connection with the message queue is lost during a long time ### Fixed - The indexing of the output for the command &#34;voicexml show statistics&#34; Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Happy Thanksgiving!</title>
<link>https://blog.ivrpowers.com/post/general/happy-thanksgiving-2021/</link>
<pubDate>Wed, 24 Nov 2021 09:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/happy-thanksgiving-2021/</guid>
<description>Photo source: Unsplah, Creative Commons Celebrate your blessings and cherish the memories that you&rsquo;ve shared, with happiness and cheer. Interactive Powers wants to give special thanks to every customer and business for all the support you have given us through the years!
We wish every one a wonderful and happy Thanksgiving! 🦃🎉
Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>The Evolution of Business Communications</title>
<link>https://blog.ivrpowers.com/post/marketing/the-evolution-of-business-communications/</link>
<pubDate>Wed, 17 Nov 2021 00:12:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/the-evolution-of-business-communications/</guid>
<description>Photo source: Interactive Powers. Leading companies have a wholeness approach about how to communicate better with customers across their processes. Communicate is a top priority for businesses today — but how can you quantify its value to your organization? That’s especially important in these times, with businesses managing the economic impact and uncertainty of disruptive events, and how this will impact both their customers and employees going forward. The History of Business Communications is, of course, closely linked with the histories of Communications itself and that of Business Operations.</description>
</item>
<item>
<title>What is PBX?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-pbx/</link>
<pubDate>Tue, 16 Nov 2021 00:00:05 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-pbx/</guid>
<description>A Private Branch Exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. In contrast to a public switched telephone network (PSTN), the main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company&rsquo;s central office.
Used as a business telephone system or private telephone network, a PBX is owned and operated by the enterprise rather than the telephone company &ndash; the telephone company of which may be considered a supplier or service provider, however.</description>
</item>
<item>
<title>Happy Halloween!</title>
<link>https://blog.ivrpowers.com/post/general/happy-halloween-2021/</link>
<pubDate>Sat, 30 Oct 2021 17:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/happy-halloween-2021/</guid>
<description>Photo source: Interactive Powers, Creative Commons We want to wish you a dreadful and spooky 👻 Halloween 🎃 night from all Interactive Powers&rsquo; team.
Interactive Powers - Streamline your business communications</description>
</item>
<item>
<title>Web Dialer, Click-to-Call</title>
<link>https://blog.ivrpowers.com/post/marketing/web-dialer-click-to-call-reloaded-copy/</link>
<pubDate>Sat, 30 Oct 2021 00:12:30 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/web-dialer-click-to-call-reloaded-copy/</guid>
<description>Photo source: Interactive Powers. Make calls from any Web Browser. From now, phone numbers are no longer required. In today’s increasingly digital world, customers have come to favor online service options available from the convenience of their screen. From chatbots and self-service features to digitally connecting to a live agent with a simple button click, companies aim to deliver a digital customer experience that is personal, seamless, quick, and efficient.</description>
</item>
<item>
<title>Web ACD: System Requirements</title>
<link>https://blog.ivrpowers.com/post/support/web-acd-system-requirements/</link>
<pubDate>Fri, 29 Oct 2021 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/support/web-acd-system-requirements/</guid>
<description>Photo Source: Interactive Powers. Creative Commons What are the recommended Servers? Operating System Requirements Web ACD platforms are designed to run over a Linux Debian 10.X x86_64 distribution. Please make a minimal Linux Debian installation from Internet, USB or CD / DVD. To download the Linux distribution installation iso file go to: https://www.debian.org
Requirement Description Distribution Linux Debian 10 Linux Kernel x86_64 Cloud Ready AWS, Google Cloud, Microsoft Azure Installer Minimal Install Port / Channel Definition A port or channel is an aggregation of multiple software communication interfaces that creates a logical interface in an ACD service.</description>
</item>
<item>
<title>What’s next for customer behavior?</title>
<link>https://blog.ivrpowers.com/post/trends/whats-next-for-customer-behavior/</link>
<pubDate>Sun, 24 Oct 2021 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/whats-next-for-customer-behavior/</guid>
<description>Photo source: Creative Commons The Covid-19 pandemic has changed the way we live, work and shop, it has created a need for new methods of engagement between contact centres and customers. Customers no longer care about the brands that they had been loyal for years, they simply want to shop in a safe, efficient and convenient manner; experience matters now more than ever.
Hyper-personalization This is an incredible opportunity for brands to show up for their customers and provide an extra level of ease and personalization.</description>
</item>
<item>
<title>How customer behavior has changed during the pandemic?</title>
<link>https://blog.ivrpowers.com/post/trends/how-customer-behavior-has-changed-during-the-pandemic/</link>
<pubDate>Sun, 24 Oct 2021 11:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/how-customer-behavior-has-changed-during-the-pandemic/</guid>
<description>Photo source: Creative Commons Customers are no longer caring about the brands that they had been loyal to for years, now they simply want to shop with brands that make their life easier and better, expecting clear and easy options for contacting any post-pandemic customer service.
Remote Working is Required Consumers are now building their whole lifestyles around their homes as centres of gravity where they work and stay healthy, shopping online more and 30% hope to work more from their home in the future.</description>
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<title>Web ACD v1.11.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-web-acd-1.11.0/</link>
<pubDate>Thu, 30 Sep 2021 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-web-acd-1.11.0/</guid>
<description>Release Note We are pleased to announce that our new Web ACD v1.11.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 1.11.0:
## [1.5.0] - 2021-01-28 ### Added - Auto close functionality for the Queue triggers to select if they must be closed at call end or not - Administration/Supervision message to the agents - Custom PHP modules to extend platform functionalities ## [1.</description>
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<title>Centribal Chatbot integration for Video RTC</title>
<link>https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/</link>
<pubDate>Fri, 27 Aug 2021 10:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/news/centribal-chatbots-integration-for-video-rtc/</guid>
<description>Photo Source: Centribal - Interactive Powers Create amazing support and customer real-time interactions to ensure faster response times, more productive agents, and happier customers. MIAMI, August 22, 2021 — Interactive Powers and Centribal work together in complementary solutions since more than 2 years. That’s why we’re really excited to increase Centribal and Interactive Powers collaboration to offer the most complete Omnichannel Expericence that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control.</description>
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<title>What is ACD?</title>
<link>https://blog.ivrpowers.com/post/technologies/what-is-acd/</link>
<pubDate>Mon, 23 Aug 2021 00:20:05 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/what-is-acd/</guid>
<description>An automated call distribution system, commonly known as Automatic Call Distributor (ACD), is a telecommunication system that answers incoming phone calls or video calls to distributes them within an organization. ACDs often provide some form of Automatic Customer/Caller Identification (ACIS), such as Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI), or Video SPLIT ID (VSID) for use in routing calls based on a series of user-configured rules.</description>
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<title>Smart IVR v2.4</title>
<link>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.4.0/</link>
<pubDate>Mon, 19 Jul 2021 00:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-voicexml-ivr-2.4.0/</guid>
<description>Release Note We are pleased to announce that our new Smart IVR 2.4.0 has been released for suitable production services. This new version includes a lot of improvements and new features. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 2.4:
## [2.4.0] - 04-03-2021 ### Added - Added res_srtp Asterisk module to support RTP over SSL - Added &lt;context&gt; support for the &lt;nlu&gt; recognition ### Changed - General internal updates to the NLU logic ### Fixed - Fixed a couple of scenarios where the NLU result was not properly detected - Properly cleaned the CompletionQueue of the GRPC NLU Google session by performing the needed tasks explicitly- Memory leak on the interpreter engine Interactive Powers - Streamline your business communications</description>
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<title>Video RTC · Screen Resolution</title>
<link>https://blog.ivrpowers.com/post/technologies/screen-resolution/</link>
<pubDate>Thu, 06 May 2021 20:20:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/technologies/screen-resolution/</guid>
<description>Deploying High Quality and fully Bandwidth adaptative Video Communications Services Resolution is the number of pixels on a specific screen. A single pixel, the smallest unit to measure the video resolutions, is a tiny dot on the screen often no visible individually to the naken human eye. The more the number of pixels, the higher the sharpness of the video streaming.
Resolution Settings Video RTC gateways manage the following resolution modes:</description>
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<title>REC Storage updated!</title>
<link>https://blog.ivrpowers.com/post/products/rec-storage-updated/</link>
<pubDate>Sat, 06 Mar 2021 21:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/products/rec-storage-updated/</guid>
<description>Massive and Scalable Video Recording service for Contact Centers, new release! Video RTC (WebRTC) platforms enable to record all audio and video streams of your services to a secure, scalable , cloud REC Storage. Video Recording are connected to SPLIT Forward / Reverse functions in order to process massively all video calls of your Contact Center.
New REC Storage features released are:
1. Records Time stamp All video calls records are now showing the time stamp of your video calls with hh:mm:ss format in the web panel.</description>
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<title>Video Calls · Online Payment</title>
<link>https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/</link>
<pubDate>Sat, 06 Mar 2021 11:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/customerengagement/video-calls-with-online-payment/</guid>
<description>Photo source: Interactive Powers. Creative Commons Empowering Virgo Solutions with your Business PayPal Account integration. Virgo Healthcare or Virgo Business solutions enables to connect your own PayPal Account and get Online Payments for your scheduled video calls. This feature is optional and is designed to quickly get a credit card payment from your clients or patients for a video communications.
PayPal Integration Requirements. This Virgo feature works with your own Business PayPal Account, all transactions will directly processed to your account.</description>
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<title>WebRTC: Open Standard Technology for Browsers</title>
<link>https://blog.ivrpowers.com/post/trends/webrtc-standard-technology-noapp/</link>
<pubDate>Tue, 09 Feb 2021 18:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/trends/webrtc-standard-technology-noapp/</guid>
<description>Enabling embed Business Communications into any Web interface with Video RTC WebRTC (Web Real Time Communication) enables peer-to-peer communication with desktop and mobile browsers. In other words, WebRTC allows you to exchange any kind of media through the web (such as video, audio and data) without any required plugin or component. All our solutions are now following the #NOAPP approach avoid any requirement to download, install any app or plugin in any device to get live communications.</description>
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<title>VideoRTC.js (API) v3.4.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.4.0/</link>
<pubDate>Thu, 04 Feb 2021 13:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-js-3.4.0/</guid>
<description>Release Note We are pleased to announce that our API Framework for Javascript VideoRTC.js v3.4.0 has been released for suitable for Web Developments and Mobile SDK . All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 3.4.0:
## [3.4.0] - 2021-02-04 ### Added - Added a new event `onReadyLocalStream` on the Videoroom module - Added video support in the SIP module - Added `replaceVideo` action for SPLIT modules - Added `fwvga` resolution for SPLIT modules ### Changed - Aligned to the new VideoGateway `v4.</description>
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<title>Video RTC (WebRTC) v4.3.0</title>
<link>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.3.0/</link>
<pubDate>Thu, 04 Feb 2021 12:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/updates/update-video-rtc-webrtc-4.3.0/</guid>
<description>Release Note We are pleased to announce that our new Video RTC (Gateway WebRTC) v4.3.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!
ChangeLog Version 4.3.0:
## [4.3.0] - 2021-02-04 ### Added - Video feature in the Remote Viewer usecase - Parameter to set the bitrate when screensharing in the SPLIT usecases - Possibility to mute/unmute audio when using the RemoteViewer - Autoconnect feature in the RemoteViewer - Added a new usecase: SIPClient - Possibility to configure a shortener URL to the RemoteViewer - Possibility to start a RemoteViewer interaction without audio - Recording prefix parameter on the SPLIT Agent - Possibility to mute/unmute the local video automatically when screensharing - Added urlClose param on the SPLIT Agent usecase - File sharing as action on the Webclient - Possibility to customize the Max.</description>
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<title>WebRTC becomes a W3C Recommendation and IETF standards.</title>
<link>https://blog.ivrpowers.com/post/news/webrtc-v10/</link>
<pubDate>Fri, 29 Jan 2021 13:09:34 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/news/webrtc-v10/</guid>
<description>Image source: Interactive Powers&rsquo; elaboration WebRTC enables rich, interactive, live voice and video communications anywhere on the Web, boosting global interconnection. https://www.w3.org/ and https://www.ietf.org/ — 26 January 2021. Web Real-Time Communications (WebRTC) transforms the communications landscape; becomes a World Wide Web Consortium (W3C) Recommendation and multiple Internet Engineering Task Force (IETF) standards.
Read more at W3C: https://www.w3.org/2021/01/pressrelease-webrtc-rec.html Read more at ITFE: https://www.ietf.org/blog/webrtc-standardized/ Interactive Powers platforms are powered by WebRTC since more than five years to massively deploy communications services, video calls for contact centers and web collaboration systems across all major desktop and mobile browsers!</description>
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<title>10 Reasons why you should add Video channels to your Contact Center (ES)</title>
<link>https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/</link>
<pubDate>Tue, 26 Jan 2021 00:18:30 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/marketing/video-contact-center-infographic/</guid>
<description>Infographic source: Interactive Powers. Download in PDF.
Summary: Spanish
Mejorar la Comunicación entre agente y usuario. Incrementar la Valoración de la atención prestada. Aumentar la Eficiencia en la resolución de incidencias. Usar Dispositivos digitales móviles o navegadores web. Ofrecer nuevas capacidades de Colaboración en línea. Mejorar la Seguridad con la verificación visual de identidad. Eliminar la Numeración telefónica nacional o internacional. Ofrecer una Experiencia del cliente más próxima a la presencial.</description>
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<title>Empowered Chatbot!</title>
<link>https://blog.ivrpowers.com/post/general/empowered-chatbot/</link>
<pubDate>Tue, 12 Jan 2021 09:42:42 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/general/empowered-chatbot/</guid>
<description>Photo source: Interactive Powers Integrating Chatbot on our websites for more comprehensive way to grab visitors&rsquo; interactions. Our Chatbot is a software-programmed, conversational virtual agent which is able to understand human text/speech inputs and 24/7 respond back with a meaningful answer, in the most natural (read human) way possible. It includes many smart integrations to enable a Phone Call Transfer or Video Call to a real agent.
Our Chatbot speaks in several languages according to our both portals:</description>
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<title>Empowered Omnichannel with Video RTC</title>
<link>https://blog.ivrpowers.com/post/contactcenter/empowered-omnichannel/</link>
<pubDate>Sat, 02 Jan 2021 19:00:00 +0200</pubDate>
<guid>https://blog.ivrpowers.com/post/contactcenter/empowered-omnichannel/</guid>
<description>Photo source: Interactive Powers Traditional Omnichannel is not enough to provide a complete Digital Experience. Video RTC solutions provide many integrations to enable an Empowered Omnichannel over your existing channels and services keeping your existing Contact Center platform. Video RTC is ready to be connect to any CC handling a SIP connectivity interface that mean most of on premise or cloud based products.
Traditional Omnichannel Traditional Omnichannel use to include following features:</description>
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