Unresolved Error: SRSP - SYS - ping after 6000ms with Sonoff Zigbee 3.0 Dongle #11311

afaucogney · 2022-02-08T21:08:16Z

What happened?

I'm in a phase of migrating my adaptor from CC2530 to Sonoff Dongle.
I succeed to flash thank to ZigStarZW, I also write the CC2530 IEEE into the Sonoff stick

➜  /  ls -l /dev/serial/by-id
total 0
lrwxrwxrwx    1 root     root            13 Oct 12 17:24 usb-0658_0200-if00 -> ../../ttyACM0lrwxrwxrwx    1 root     root            13 Oct 12 17:24 usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_d0f394ad7829ec11ad666d7840c9ce8d-if00-port0 -> ../../ttyUSB0

The plungin doesn't start


### What did you expect to happen?

To start

### How to reproduce it (minimal and precise)

_No response_

### Zigbee2MQTT version

1.23.0-1

### Adapter firmware version

CC1352P2_CC2652P_launchpad_router_20210128.hex

### Adapter

ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_

### Debug log

debug 2022-02-08 22:06:38: Loaded state from file /share/zigbee2mqtt/state.json
info 2022-02-08 22:06:38: Logging to console and directory: '/share/zigbee2mqtt/log/2022-02-08.22-06-33' filename: log.txt
debug 2022-02-08 22:06:38: Removing old log directory '/share/zigbee2mqtt/log/2022-02-08.22-00-55'
info 2022-02-08 22:06:38: Starting Zigbee2MQTT version 1.23.0 (commit #unknown)
info 2022-02-08 22:06:38: Starting zigbee-herdsman (0.14.10)
debug 2022-02-08 22:06:38: Using zigbee-herdsman with settings: '{"adapter":{"concurrent":null,"delay":null,"disableLED":false},"backupPath":"/share/zigbee2mqtt/coordinator_backup.json","databaseBackupPath":"/share/zigbee2mqtt/database.db.backup","databasePath":"/share/zigbee2mqtt/database.db","network":{"channelList":[11],"extendedPanID":[221,221,221,221,221,221,221,221],"networkKey":"HIDDEN","panID":6754},"serialPort":{"path":"/dev/ttyUSB0"}}'
error 2022-02-08 22:06:58: Error while starting zigbee-herdsman
error 2022-02-08 22:06:58: Failed to start zigbee
error 2022-02-08 22:06:58: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
error 2022-02-08 22:06:58: Exiting...
error 2022-02-08 22:06:59: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:102:27)
at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:123:29)
at Zigbee.start (/app/lib/zigbee.ts:58:27)
at Controller.start (/app/lib/controller.ts:100:27)
at start (/app/index.js:101:5)

The text was updated successfully, but these errors were encountered:

afaucogney · 2022-02-08T21:09:44Z

Here is my config:

data_path: /share/zigbee2mqtt
external_converters: []
devices: devices.yaml
groups: groups.yaml
homeassistant: true
permit_join: true
mqtt:
  base_topic: zigbee2mqtt
  server: ***:1883
  user: ****
  password: ***
serial:
  port: /dev/ttyUSB0
advanced:
  log_level: debug
  pan_id: 6754
  channel: 11
  network_key:
    - 1
    - 3
    - 5
    - 7
    - 9
    - 11
    - 13
    - 15
    - 0
    - 2
    - 4
    - 6
    - 8
    - 10
    - 12
    - 13
  availability_blocklist: []
  availability_passlist: []
  availability_blacklist: []
device_options: {}
blocklist: []
passlist: []
queue: {}
frontend:
  port: 8099
experimental: {}
availability: false
socat:
  enabled: false
  master: pty,raw,echo=0,link=/dev/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: '-d -d'
  log: false
  restartdelay: 1
  initialdelay: 1
ban: []
whitelist: []

sorentorp · 2022-02-09T22:45:44Z

I have the same problem... made some comments here: #2308 (comment)

Minims · 2022-02-10T07:22:49Z

Same issue since 2 days.
I have a CC2531. Tested with Home 1.2 and source routing firmware, same issue.
I have not change anything in my network. Both Stable and Edge version have the issue.
Can it it be a raspbian upgrade issue on USB management ? I have a PI4

orxaz · 2022-02-10T09:50:47Z

Another one here, from yesterday I am going crazy with this, tried several cables, direct USB connection to my Proxmox KVM VM in a MSI Cubi i3, without extension cable, 2 different sticks, upgraded z2m, upgraded stick firmware... no luck

orxaz · 2022-02-11T12:14:51Z

My case was for a failing stick, don't know why the first time I tested with the other one it has failed too, but now is working well with the second one.

joohann · 2022-02-11T19:30:29Z

Same issue since 2 days.
I have a CC2531. Tested with Home 1.2 and source routing firmware, same issue.
I have not change anything in my network. Both Stable and Edge version have the issue.
Can it it be a raspbian upgrade issue on USB management ? I have a PI4

Same here just out of the blue.

matteopiccioni · 2022-02-21T13:14:15Z

Same issue since 4-6 days.
Some days ago I add a usb-hub connected to raspy, maybe is related?

My CC2531 is still connected to raspy (no hub)

github-actions · 2022-03-24T00:02:22Z

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

tlse-vins · 2022-03-25T19:38:55Z

I have the same issue since 10 days (CC2652R ZZH)
Several users of Gladys assistant also have the problem.

FrandsAndersen · 2022-04-09T09:03:26Z

I have had the same problem for a month.

I have tried:

Flashing firmware on Sonoff USB stick
Stop zigbee2mqtt, replug usb stick, start zigbee2mqtt
Reinstall zigbee2mqtt
Restarting raspberry pi running home assistant
Restarting only home assistant
Change pan_id
Change channel
Running ls -l /dev/serial/by-id/ on rpi to make sure correct port it used

Nothing works!

My config:

data_path: /config/zigbee2mqtt
external_converters: []
devices: devices.yaml
groups: groups.yaml
homeassistant: true
permit_join: true
mqtt:
  base_topic: zigbee2mqtt
  server: mqtt://192.168.1.109:1883
  user: ****
  password: ****
serial:
  port: /dev/ttyUSB0
advanced:
  log_level: warn
  pan_id: 6760
  channel: 25
  network_key:
    - 1
    - 3
    - 5
    - 7
    - 9
    - 11
    - 13
    - 15
    - 0
    - 2
    - 4
    - 6
    - 8
    - 10
    - 12
    - 13
  availability_blocklist: []
  availability_passlist: []
device_options: {}
blocklist: []
passlist: []
queue: {}
frontend:
  port: 8080
experimental:
  new_api: true
socat:
  enabled: false
  master: pty,raw,echo=0,link=/tmp/ttyZ2M,mode=777
  slave: tcp-listen:8485,keepalive,nodelay,reuseaddr,keepidle=1,keepintvl=1,keepcnt=5
  options: '-d -d'
  log: false

MihailRizov · 2022-04-12T15:11:43Z

I am also having the same issue. I brought new Sonoff stick, flashed it with "CC1352P2_CC2652P_launchpad_router_20220125" firmware. My version of zigbee2mqtt is 1.25.0

FrandsAndersen · 2022-04-12T15:39:11Z

I am also having the same issue. I brought new Sonoff stick, flashed it with "CC1352P2_CC2652P_launchpad_router_20220125" firmware. My version of zigbee2mqtt is 1.25.0

Exactly the same version og zigbee2mqtt that I use, and also the same firmware.

renatoccosta · 2022-04-23T03:37:29Z

I have the same problem. zigbee2mqtt is 1.25.0-1. Router firmware CC1352P2_CC2652P_launchpad_coordinator_20220219

renatoccosta · 2022-04-23T04:03:25Z

Just rebooted everything and it seems to be working fine (for now)

dewet22 · 2022-04-23T18:41:29Z

I've seen an uptick in this happening as well, for at least the past few months. It'll go days, sometimes a week or two, without incident, but mostly I need to restart z2m every day or two when it gets stuck with endless SRSP errors. Usually (9 out of 10 times, roughly) just restarting the docker container works, but rarely it doesn't seem to recover until restarting the USB device (either rebooting or pulling & replugging). This happens with two different CC2652P-based sticks: zzh on zStack3x0-20220219 and Sonoff on factory-default 20210708.

Is there any way to just have z2m treat SRSP errors as fatal so we can auto-restart the service as necessary?

radinsky · 2022-05-04T09:52:30Z

recently I see the same (i suspect the supervisor upgrade to 2022.5 - not sure), z2m edge and sonoff stick, latest ha

dewet22 · 2022-05-04T10:09:26Z

i suspect the supervisor upgrade to 2022.5

FYI I'm not using the supervisor, I run everything (HA, z2m, etc.) in containers.

noderat · 2022-05-05T00:10:30Z

I've been bitten by this now as well, my network and all devices work fine for about 5-10 minutes and then everything fails. I'm running on amd64 with home assistant is install. I've tried different USB ports, and I've tried all 6 of my Sonoff dongles as well as my backup CC2652P Circuitsetup.us dongle all running the same latest firmware available and all tested using default gain setting of 5 dBm

Each device was reflashed to a blank state prior to test, host PC running home assistant OS (latest release 2022.4 and 2022.5 releases) freshly rebooted and zigbee2mqtt was allowed to restore the network to the adapter on startup.

I have disabled usb powersave through cmdline.txt on my boot partition and confirmed it has a value of -1

eladiogalvez · 2022-05-08T11:01:34Z

Here same issue in a OrangePi and CC2652R (VS201 - Blue led):

Linux 4.19.62-sunxi Docker #5.92 SMP Wed Jul 31 22:07:23 CEST 2019 armv7l GNU/Linux
Docker version 20.10.15, build fd82621
Homeassistant core-2022.3.5
Homeassistant supervisor-2022.05.0

Some tests:

With cc2652r and firmware CC2652R_coordinator_20220219 similar timeouts errors
With cc2652r and firmware CC2652R_coordinator_20210120 try to book, but after some logs about information communicated with Zigbee devices the usb coordinator device is restarted and also service.

Finally I tried to install all needed software to boot only zigbee2mqtt (dev branch some hours from last commit) in a windows, connected dongle to the windows pc, copied all needed db/configurations files from OrangePi updating port device to com and Mqtt server, and the result:

With cc2652r and firmware CC2652R_coordinator_20220219 => boots correctly, read information but when try to send for example an open blind, is not working and result in timeouts in communication with devices. This issue I suppose that is related with firmware. => After firmware rewrite I get some timeouts, but finally works also stable and correctly.
With cc2652r and firmware 20210120 => work stable and correctly

eladiogalvez · 2022-05-08T15:00:46Z

I upgraded orangepi where is working hasssio-supervisor from Debian 10 (Buster) to Debian 11 (Bullseye) and component "Zigbee2mqtt Edge" is working again correctly with last firmware "CC2652R_coordinator_20220219".

github-actions · 2022-06-08T00:02:19Z

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 7 days

lazarvgd · 2022-09-05T16:50:28Z

I have exact same problem with Sonoff zigbee adapter. Is there a fix for this?

klemic · 2022-09-13T08:58:33Z

after new installation of my IOBROKER and pivCCU on bullseye lite I also have these error messages, spent hours but no idea how to solve
`

zigbee.0	2022-09-13 10:53:35.280	error	Error herdsman start
zigbee.0	2022-09-13 10:53:35.279	error	Failed to start Zigbee
zigbee.0	2022-09-13 10:53:35.277	error	Starting zigbee-herdsman problem : "Error while opening serialport 'Error: Error Resource temporarily unavailable Cannot lock port'"
zigbee.0	2022-09-13 10:53:34.938	info	Installed Version: ioBroker/ioBroker.zigbee#1fff5415828c773bb5d1dd3f54bbffd39b0483c8
zigbee.0	2022-09-13 10:53:34.909	info	Starting Zigbee npm ...
zigbee.0	2022-09-13 10:53:34.908	info	Try to reconnect. 1 attempts left
zigbee.0	2022-09-13 10:53:24.904	error	Error herdsman start
zigbee.0	2022-09-13 10:53:24.903	error	Failed to start Zigbee
zigbee.0	2022-09-13 10:53:24.902	error	Starting zigbee-herdsman problem : "Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)"

`

artem-zinnatullin · 2023-03-25T04:15:49Z

Getting same issue with zigbee2mqtt 1.30.2 running in k8s on OrangePi 5 and providing access to Sonoff USB Zigbee stick via https://github.com/squat/generic-device-plugin

Creating configuration file...
Zigbee2MQTT:info  2023-03-25 04:05:42: Logging to console and directory: '/app/data/log/2023-03-25.04-05-42' filename: log.txt
Zigbee2MQTT:info  2023-03-25 04:05:42: Starting Zigbee2MQTT version 1.30.2 (commit #cdf62ea)
Zigbee2MQTT:info  2023-03-25 04:05:42: Starting zigbee-herdsman (0.14.96)
Zigbee2MQTT:error 2023-03-25 04:06:03: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2023-03-25 04:06:03: Failed to start zigbee
Zigbee2MQTT:error 2023-03-25 04:06:03: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2023-03-25 04:06:03: Exiting...
Zigbee2MQTT:error 2023-03-25 04:06:03: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:103:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:132:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:101:27)
    at start (/app/index.js:107:5)

However right before switching to Zigbee2Mqtt I was able to set up ZHA with Homeassistant running on same hardware in k8s (privileged mode) and it was running totally fine, so it seems to be an issue of Zigbee2Mqtt so far judging by other comments here..

I'll be trying to run it in privileged mode in k8s, will report back if it works.

Upd: adding privileged mode to zigbee2mqtt container and restarting OrangePi 5 still ends up crashing with Error: SRSP - SYS - ping after 6000ms :(

artem-zinnatullin · 2023-03-25T04:42:19Z

Got it working! Had to specify adapter in configuration.yaml for my Sonoff Zigbee adapter:

serial:
      port: /dev/ttyACM0
      adapter: ezsp

Works in k8s in both privileged mode and through https://github.com/squat/generic-device-plugin!

bastienjalbert · 2023-12-13T20:10:43Z

Got it working! Had to specify adapter in configuration.yaml for my Sonoff Zigbee adapter:
serial:
      port: /dev/ttyACM0
      adapter: ezsp
Works in k8s in both privileged mode and through https://github.com/squat/generic-device-plugin!

Real fix here !

Redforce04 · 2024-08-13T02:31:12Z

For people finding this in 2024 - adapter ezsp has been deprecated and you should now use ember.

maximouche · 2024-11-05T21:30:07Z

wow. Thanks !!!!
It took me days to finally find this solution.
I personally have a zigate, so I added adapter: zigate according to the doc here : https://www.zigbee2mqtt.io/guide/configuration/adapter-settings.html
The list of accepted values is :

    # Optional: adapter type, specify if you are experiencing startup problems (default: shown below, options: zstack, deconz, ember, zigate)

My conf looks like this :

homeassistant: true
frontend: true
mqtt:
  base_topic: zigbee2mqtt
  server: mqtt://mosquitto
serial:
  port: /dev/ttyUSB0
  adapter: zigate
...

I was missing the adapter line before and it was not working.
Now it does.

(Note that I run this in containers on Synology DSM 7.2 and "synokernel usb serial drivers" package)

afaucogney added the problem Something isn't working label Feb 8, 2022

github-actions bot added the stale Stale issues label Mar 24, 2022

github-actions bot removed the stale Stale issues label Mar 26, 2022

github-actions bot added the stale Stale issues label Jun 8, 2022

github-actions bot closed this as completed Jun 15, 2022

eronisko mentioned this issue Dec 8, 2023

Zigbee2MQTT Add-on - Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms) home-assistant/operating-system#2952

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Unresolved Error: SRSP - SYS - ping after 6000ms with Sonoff Zigbee 3.0 Dongle #11311

Unresolved Error: SRSP - SYS - ping after 6000ms with Sonoff Zigbee 3.0 Dongle #11311

afaucogney commented Feb 8, 2022

afaucogney commented Feb 8, 2022

sorentorp commented Feb 9, 2022

Minims commented Feb 10, 2022

orxaz commented Feb 10, 2022

orxaz commented Feb 11, 2022

joohann commented Feb 11, 2022

matteopiccioni commented Feb 21, 2022

github-actions bot commented Mar 24, 2022

tlse-vins commented Mar 25, 2022 •

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FrandsAndersen commented Apr 9, 2022 •

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MihailRizov commented Apr 12, 2022

FrandsAndersen commented Apr 12, 2022

renatoccosta commented Apr 23, 2022

renatoccosta commented Apr 23, 2022

dewet22 commented Apr 23, 2022

radinsky commented May 4, 2022 •

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dewet22 commented May 4, 2022

noderat commented May 5, 2022

eladiogalvez commented May 8, 2022 •

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eladiogalvez commented May 8, 2022

github-actions bot commented Jun 8, 2022

lazarvgd commented Sep 5, 2022

klemic commented Sep 13, 2022

artem-zinnatullin commented Mar 25, 2023 •

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artem-zinnatullin commented Mar 25, 2023

bastienjalbert commented Dec 13, 2023

Redforce04 commented Aug 13, 2024

maximouche commented Nov 5, 2024 •

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Unresolved Error: SRSP - SYS - ping after 6000ms with Sonoff Zigbee 3.0 Dongle #11311

Unresolved Error: SRSP - SYS - ping after 6000ms with Sonoff Zigbee 3.0 Dongle #11311

Comments

afaucogney commented Feb 8, 2022

What happened?

afaucogney commented Feb 8, 2022

sorentorp commented Feb 9, 2022

Minims commented Feb 10, 2022

orxaz commented Feb 10, 2022

orxaz commented Feb 11, 2022

joohann commented Feb 11, 2022

matteopiccioni commented Feb 21, 2022

github-actions bot commented Mar 24, 2022

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