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Ubisys C4 firmware update fail - "device did not request any image blocks" #19248

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Ulrar opened this issue Oct 10, 2023 · 1 comment
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problem Something isn't working

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@Ulrar
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Ulrar commented Oct 10, 2023

What happened?

Z2M reports my Ubisys C4 has a firmware update available, but then fails to perform it with a timeout error.

I have tried rebooting both the system, adapter and device itself multiple times but no success.
I also updated the coordinator to the latest firmware to be sure, but again no success. This has been going on for a while now.

What did you expect to happen?

Update the firmware. I have already updated this specific device through Z2M before, it used to work I believe.

How to reproduce it (minimal and precise)

  • Get a Ubisys C4
  • Try to udpate the firmware

Zigbee2MQTT version

1.33.1 commit: 7e63039

Adapter firmware version

20230507

Adapter

TubesZB poe (older model with cc chip, not the newer one)

Debug log

debug 2023-10-10 10:31:53: getNewImage for '0x001fee0000008c3e', meta {"hardwareVersionMin":0,"hardwareVersionMax":4,"fileVersion":36701218,"url":"http://fwu.ubisys.de/smarthome/OTA/release/10F2-7B39-0000-0004-02300422-spo-fmi4.ota.zigbee"}
debug 2023-10-10 10:31:53: getNewImage for '0x001fee0000008c3e', image header {"otaUpgradeFileIdentifier":{"type":"Buffer","data":[30,241,238,11]},"otaHeaderVersion":256,"otaHeaderLength":60,"otaHeaderFieldControl":4,"manufacturerCode":4338,"imageType":31545,"fileVersion":36701218,"zigbeeStackVersion":2,"otaHeaderString":"ubisys C4 2.3.0\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000","totalImageSize":128510,"minimumHardwareVersion":0,"maximumHardwareVersion":4}
debug 2023-10-10 10:31:53: Received Zigbee message from 'Switch - Kitchen - Remote', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":35718162,"imageType":31545,"manufacturerCode":4338}' from endpoint 232 with groupID 0
debug 2023-10-10 10:33:28: Received Zigbee message from 'Switch - Kitchen - Remote', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":35718162,"imageType":31545,"manufacturerCode":4338}' from endpoint 232 with groupID 0
info  2023-10-10 10:34:23: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{"id":"Switch - Kitchen - Remote"},"error":"Update of 'Switch - Kitchen - Remote' failed (Timeout: device did not request any image blocks)","status":"error","transaction":"1sxbp-4"}'
    at /app/node_modules/zigbee-herdsman-converters/src/lib/ota/common.ts:386:28
@Ulrar Ulrar added the problem Something isn't working label Oct 10, 2023
@sjorge
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sjorge commented Oct 10, 2023

Already fixed in dev #19129

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