Document Server cannot be started by supervisord

[porunov]

Do you want to request a feature or report a bug?

Bug

What is the current behavior?

After following the next tutorial the document server cannot be started. Supervisord cannot startup any of ds services.
The tutorial which was used: https://helpcenter.onlyoffice.com/server/linux/document/linux-installation-centos.aspx

The only difference: NodeJS 10 instad of NodeJS 8

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem.

I have tried to install the document server multiple times but without success.

bash documentserver-configure.sh connects to PostgreSQL, Redis and RabbitMQ successfully.
SELINUX is set to disabled in /etc/selinux/config.
All ports are opened:

firewall-cmd --zone=public --add-port=1-65535/tcp --permanent
sudo firewall-cmd --reload

I've tried to use default port and 8089 (i.e. export DS_PORT=8089 in /etc/environment).

The steps are:

1. install NodeJS
2. install nginx
3. install postgresql and postgresql-server
4. service postgresql initdb and chkconfig postgresql on
5. Change ident to trust in /var/lib/pgsql/data/pg_hba.conf
6. service postgresql restart
7. cd /tmp
8. sudo -u postgres psql -c "CREATE DATABASE onlyoffice;"
sudo -u postgres psql -c "CREATE USER onlyoffice WITH password 'onlyoffice';"
sudo -u postgres psql -c "GRANT ALL privileges ON DATABASE onlyoffice TO onlyoffice;"
9. install redis
10. service redis start and systemctl enable redis
11. yum install rabbitmq-server
12. service rabbitmq-server start
systemctl enable rabbitmq-server
13. sudo yum install https://download.onlyoffice.com/repo/centos/main/noarch/onlyoffice-repo.noarch.rpm
14. yum install onlyoffice-documentserver

 service supervisord start
 systemctl enable supervisord
 service nginx start
 systemctl enable nginx

16. bash documentserver-configure.sh and provide all creds (all default)
17. Restart server

In addition before 17 in several installation tries I was trying this fix ONLYOFFICE/onlyoffice-nextcloud#3 (comment)

In addition, in some installation tries I was trying to setup next properties to all /etc/supervisord.d/ds* services which cause a lot of restart tries but all of them are failed.

startretries=5
startsecs=0

In addition I would like to mention that Nextcloud version 16 is installed on the server also.

rwx permissions are granted to users and groups ds, nginx, root for folders /var/www/onlyoffice/ and /etc/onlyoffice.

After that go to http://localhost:8089 or http://localhost (if installed with default port). It will redirect you to http://localhost:8089/welcome/ or http://localhost/welcome/ and show you 502 Bad Gateway.

---

cat /var/log/onlyoffice/documentserver/nginx.error.log

2019/08/01 18:21:31 [error] 25600#0: *12 no live upstreams while connecting to upstream, client: ::1, server: localhost, request: "GET /favicon.ico HTTP/1.1", upstream: "http://localhost/favicon.ico", host: "localhost:8089"
2019/08/01 18:22:22 [error] 25600#0: *12 connect() failed (111: Connection refused) while connecting to upstream, client: ::1, server: localhost, request: "GET /welcome/ HTTP/1.1", upstream: "http://127.0.0.1:8000/welcome/", host: "localhost:8089"
2019/08/01 18:22:22 [error] 25600#0: *12 connect() failed (111: Connection refused) while connecting to upstream, client: ::1, server: localhost, request: "GET /welcome/ HTTP/1.1", upstream: "http://[::1]:8000/welcome/", host: "localhost:8089"
2019/08/01 18:22:22 [error] 25600#0: *12 no live upstreams while connecting to upstream, client: ::1, server: localhost, request: "GET /favicon.ico HTTP/1.1", upstream: "http://localhost/favicon.ico", host: "localhost:8089"
2019/08/01 18:39:55 [error] 25600#0: *19 connect() failed (111: Connection refused) while connecting to upstream, client: 27.115.124.6, server: , request: "GET /welcome/ HTTP/1.1", upstream: "http://127.0.0.1:8000/welcome/", host: "109.86.184.197", referrer: "http://www.baidu.com"
2019/08/01 18:39:55 [error] 25600#0: *19 connect() failed (111: Connection refused) while connecting to upstream, client: 27.115.124.6, server: , request: "GET /welcome/ HTTP/1.1", upstream: "http://[::1]:8000/welcome/", host: "109.86.184.197", referrer: "http://www.baidu.com"
2019/08/01 18:39:57 [error] 25600#0: *22 no live upstreams while connecting to upstream, client: 27.115.124.6, server: , request: "GET /welcome/ HTTP/1.1", upstream: "http://localhost/welcome/", host: "109.86.184.197", referrer: "http://www.baidu.com"
2019/08/01 18:50:00 [error] 25600#0: *24 connect() failed (111: Connection refused) while connecting to upstream, client: ::1, server: localhost, request: "GET /welcome/ HTTP/1.1", upstream: "http://127.0.0.1:8000/welcome/", host: "localhost:8089"
2019/08/01 18:50:00 [error] 25600#0: *24 connect() failed (111: Connection refused) while connecting to upstream, client: ::1, server: localhost, request: "GET /welcome/ HTTP/1.1", upstream: "http://[::1]:8000/welcome/", host: "localhost:8089"
2019/08/01 18:50:00 [error] 25600#0: *24 no live upstreams while connecting to upstream, client: ::1, server: localhost, request: "GET /favicon.ico HTTP/1.1", upstream: "http://localhost/favicon.ico", host: "localhost:8089"

---

cat /var/log/onlyoffice/documentserver/docservice/err.log

supervisor: couldn't chdir to /var/www/onlyoffice/documentserver/server/DocService/sources/: EACCES
supervisor: child process was not spawned
supervisor: couldn't chdir to /var/www/onlyoffice/documentserver/server/DocService/sources/: EACCES
supervisor: child process was not spawned

---

supervisorctl restart all

ds:docservice: ERROR (spawn error)
ds:converter: ERROR (spawn error)
ds:spellchecker: ERROR (spawn error)
ds:metrics: ERROR (spawn error)
ds:gc: ERROR (spawn error)

---

supervisorctl status

ds:converter                     FATAL     Exited too quickly (process log may have details)
ds:docservice                    FATAL     Exited too quickly (process log may have details)
ds:gc                            FATAL     Exited too quickly (process log may have details)
ds:metrics                       FATAL     Exited too quickly (process log may have details)
ds:spellchecker                  FATAL     Exited too quickly (process log may have details)

---

cat /var/log/supervisor/supervisord.log

2019-08-01 18:26:08,046 INFO exited: docservice (exit status 127; not expected)
2019-08-01 18:26:08,048 INFO exited: converter (exit status 127; not expected)
2019-08-01 18:26:08,048 INFO exited: spellchecker (exit status 127; not expected)
2019-08-01 18:26:08,051 INFO exited: metrics (exit status 127; not expected)
2019-08-01 18:26:08,052 INFO exited: gc (exit status 127; not expected)
2019-08-01 18:26:11,059 INFO spawned: 'docservice' with pid 7236
2019-08-01 18:26:11,062 INFO spawned: 'converter' with pid 7237
2019-08-01 18:26:11,064 INFO spawned: 'spellchecker' with pid 7238
2019-08-01 18:26:11,065 INFO spawned: 'metrics' with pid 7239
2019-08-01 18:26:11,067 INFO spawned: 'gc' with pid 7240
2019-08-01 18:26:11,068 INFO exited: docservice (exit status 127; not expected)
2019-08-01 18:26:11,068 INFO gave up: docservice entered FATAL state, too many start retries too quickly
2019-08-01 18:26:11,069 INFO exited: converter (exit status 127; not expected)
2019-08-01 18:26:11,070 INFO gave up: converter entered FATAL state, too many start retries too quickly
2019-08-01 18:26:11,070 INFO exited: spellchecker (exit status 127; not expected)
2019-08-01 18:26:11,071 INFO gave up: spellchecker entered FATAL state, too many start retries too quickly
2019-08-01 18:26:11,071 INFO exited: metrics (exit status 127; not expected)
2019-08-01 18:26:11,073 INFO gave up: metrics entered FATAL state, too many start retries too quickly
2019-08-01 18:26:11,073 INFO exited: gc (exit status 127; not expected)
2019-08-01 18:26:12,075 INFO gave up: gc entered FATAL state, too many start retries too quickly

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What is the expected behavior?

Start document server correctly.

Did this work in previous versions of DocumentServer?

I was able to run Onlyoffice DocumentServer and Nextcloud on the same server in Fedora 28. I don't remember the exact version of Onlyoffice but it was > 5. The version of Nextcloud was 13.

DocumentServer version:

5.3.4

Operating System:

Fedora 30

Browser version:

Firefox Quantum 68.0

[ShockwaveNN]

Hi, seems there is some permissions issues with /var/www/onlyoffice/documentserver/server/DocService/sources/ folder.
Also please note, that we officially do not support Fedora as rpm, and I think it's a better idea to you to use Docker on Fedora

[porunov]

@ShockwaveNN I don't know why there are such permissions problems but I followed your suggestion and installed Docker on Fedora and started Document server as you proposed. Document server started perfectly in Docker.

[ShockwaveNN]

@porunov Glad to hear, I think issue may be closed. Feel free to open new issue if you if you find some more troubles.