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Files are not displayed, clearing cache fixes this temporarily #360

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clesmian opened this issue Oct 1, 2024 · 1 comment
Open

Files are not displayed, clearing cache fixes this temporarily #360

clesmian opened this issue Oct 1, 2024 · 1 comment
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@Andrew-Dudov
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waiting feedback Issues that we waiting to be answered from author of issue

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@clesmian
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clesmian commented Oct 1, 2024

Often, when I open a file (either via share or directly through the app) I only get the viewer screen with no pages being displayed. When I then click on edit and try to use any of the tools, the dialog opens, but is also empty.

Clearing the cache fixes this issue for a few files until it reappears.

I'm on Android 13 running OnlyOffice Version 8.1.2, build 566, SDK 8.1.1.25.

Any help in debugging this would be appreciated. Especially since I do not have a way to reproduce this apart from opening some files over a period of time until it reappears.
@Andrew-Dudov
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Hello @clesmian Please send me a video of the bug.

@Rita-Bubnova Rita-Bubnova added the waiting feedback Issues that we waiting to be answered from author of issue label Oct 10, 2024
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@clesmian @Rita-Bubnova @Andrew-Dudov