How to debug ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image4.png'

[MaximeMaW]

This issue is unique.

• I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Docker

Version information

7.5.1.1

Expected Behavior

Document should open

Actual Behavior

An "unknown error" displays when opening a file.

Reproduction Steps

I don't know. A working version of the file was restored and the bug cannot be reproduced anymore. However, the file was inaccessible for several hours and we have no idea of what happened.

Additional information

Docker logs shows the following messages:

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2024-09-17T07:07:56.020] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037
/media/image4.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image4.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.027] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image2.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image2.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.028] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image1.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image1.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.029] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image3.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image3.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.030] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image7.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image7.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.030] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image5.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image5.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.031] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image6.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image6.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.032] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image8.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image8.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.035] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image10.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image10.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.035] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image9.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image9.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.036] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image11.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
    path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image11.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.036] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image12.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image12.png',
  expose: false,
  statusCode: 404,
  status: 404
}
[2024-09-17T07:07:56.042] [ERROR] [localhost] [docId] [userId] nodeJS - [Error: ENOENT: no such file or directory, stat '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image13.png'] {
  errno: -2,
  code: 'ENOENT',
  syscall: 'stat',
  path: '/var/lib/onlyoffice/documentserver/App_Data/cache/files/data/1072778037/media/image13.png',
  expose: false,
  statusCode: 404,
  status: 404
}

This type of error happens ~1/day

How can I debug such issues? Or at least resolve them quicker?
Many thanks!

[igwyd]

Hello @MaximeMaW, first of all update the document server and the connector application to the latest version, we are constantly fixing many bugs and this one is probably already fixed. If the bug recurs after update, then provide nextcloud, connector app, documentserver versions and last logs with errors/