Restore (via Download) from the Nextcloud version context (GUI) of a word (docx) document will fail/hang #357

Githopp192 · 2020-09-10T13:19:12Z

Steps to reproduce

Happens every time, when trying to restore a word document via Nextcloud versions control.
Direct Restore (not download) will be successful.

Direct open of an Office Document via Browser (word,excel..) without going over the "versions" context, will be opened via OnlyOffice without any issues.

Expected behavior

OnlyOffice will show Word-Document to be restored in read-only mode, and then the user is able to download / restore the file via Download button (right corner of the Nextcloud GUI)

Actual behavior

Restore (via Download) from the Nextcloud version context of a word (docx) document, the document will open in OnlyOffice, but the whole process will hang.
Happens every time, when trying to restore a word document via Nextcloud versions control.
Direct Restore (not download) will be successful.

Tried with different browsers - same effect (Opera/Mozilla/Edge/Chrome)

Server configuration detail

Operating system: Linux 4.18.0-193.14.2.el8_2.x86_64 #1 SMP Sun Jul 26 03:54:29 UTC 2020 x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 10.3.17

PHP version:

7.4.10
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, intl, json, ldap, exif, mysqlnd, PDO, Phar, posix, shmop, SimpleXML, sockets, sodium, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlwriter, xsl, mysqli, pdo_mysql, pdo_sqlite, xmlreader, apcu, igbinary, imagick, msgpack, smbclient, zip, memcached, redis, libsmbclient, Zend OPcache

Nextcloud version: 19.0.2 - 19.0.2.2

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: origin Nextcloud, Upgrade from NC 18.0.8

Signing status

Array
(
)

List of activated apps

Enabled:
 - accessibility: 1.5.0
 - activity: 2.12.0
 - analytics: 2.4.1
 - announcementcenter: 3.8.1
 - apporder: 0.11.0
 - audioplayer: 2.11.2
 - audioplayer_editor: 0.2.2
 - audioplayer_sonos: 1.1.1
 - bookmarks: 3.3.4
 - browser_warning: 1.0.0
 - bruteforcesettings: 2.0.1
 - calendar: 2.0.4
 - circles: 0.19.5
 - cloud_federation_api: 1.2.0
 - comments: 1.9.0
 - contacts: 3.3.0
 - contactsinteraction: 1.0.0
 - cookbook: 0.7.6
 - cospend: 1.0.5
 - data_request: 1.6.0
 - dav: 1.15.0
 - deck: 1.0.5
 - documentserver_community: 0.1.7
 - drawio: 0.9.7
 - event_update_notification: 1.0.2
 - extract: 1.2.4
 - federatedfilesharing: 1.9.0
 - federation: 1.9.0
 - files: 1.14.0
 - files_antivirus: 3.0.0
 - files_downloadactivity: 1.8.0
 - files_mindmap: 0.0.22
 - files_pdfviewer: 1.8.0
 - files_photospheres: 1.19.1
 - files_rightclick: 0.16.0
 - files_sharing: 1.11.0
 - files_trashbin: 1.9.0
 - files_versions: 1.12.0
 - files_videoplayer: 1.8.0
 - firstrunwizard: 2.8.0
 - flowupload: 1.0.0
 - forms: 2.0.4
 - groupfolders: 7.0.0
 - issuetemplate: 0.7.0
 - logreader: 2.4.0
 - lookup_server_connector: 1.7.0
 - maps: 0.1.6
 - nextcloud_announcements: 1.8.0
 - notes: 3.6.4
 - notifications: 2.7.0
 - oauth2: 1.7.0
 - onlyoffice: 5.0.0
 - password_policy: 1.9.1
 - photos: 1.1.0
 - polls: 1.4.3
 - privacy: 1.3.0
 - provisioning_api: 1.9.0
 - quicknotes: 0.6.0
 - quota_warning: 1.8.0
 - rainloop: 7.0.2
 - ransomware_protection: 1.7.0
 - recommendations: 0.7.0
 - serverinfo: 1.9.0
 - settings: 1.1.0
 - sharebymail: 1.9.0
 - socialsharing_diaspora: 2.1.0
 - socialsharing_email: 2.1.0
 - socialsharing_facebook: 2.1.0
 - socialsharing_twitter: 2.1.0
 - spreed: 9.0.3
 - support: 1.2.1
 - suspicious_login: 3.2.1
 - systemtags: 1.9.0
 - tasks: 0.13.3
 - terms_of_service: 1.5.1
 - text: 3.0.1
 - theming: 1.10.0
 - timemanager: 0.1.4
 - twofactor_backupcodes: 1.8.0
 - twofactor_totp: 5.0.0
 - updatenotification: 1.9.0
 - video_converter: 0.1.4
 - viewer: 1.3.0
 - workflow_pdf_converter: 1.4.0
 - workflow_script: 1.4.0
 - workflowengine: 2.1.0
Disabled:
 - admin_audit
 - breezedark
 - dashboard
 - dicomviewer
 - drop_account
 - encryption
 - external
 - files_accesscontrol
 - files_external
 - files_fulltextsearch
 - files_markdown
 - fulltextsearch
 - fulltextsearch_elasticsearch
 - impersonate
 - joplin
 - jsloader
 - passman
 - passwords
 - radio
 - registration
 - richdocuments
 - sharerenamer
 - socialsharing_googleplus
 - survey_client
 - user_ldap
 - weather

Configuration (config/config.php)

{
    "memcache.local": "\\OC\\Memcache\\APCu",
    "filelocking.enabled": true,
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0,
        "dbindex": 0,
        "timeout": 1.5,
        "password": "***REMOVED SENSITIVE VALUE***"
    },
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "REMOVED ",
        "REMOVED",
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/REMOVED ",
    "htaccess.RewriteBase": "\/",
    "overwriteprotocol": "https",
    "dbtype": "mysql",
    "version": "19.0.2.2",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "maintenance": false,
    "theme": "",
    "loglevel": 0,
    "updater.release.channel": "stable",
    "auth.bruteforce.protection.enabled": true,
    "check_for_working_htaccess": true,
    "data-fingerprint": "aREMOVED 1a",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpmode": "REMOVED ",
    "mail_smtpauthtype": "LOGIN",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpsecure": "REMOVED ",
    "mail_smtpauth": 1,
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "REMOVED ",
    "session_lifetime": 1200,
    "session_keepalive": false,
    "logtimezone": "EREMOVED ",
    "logfile": "\/media\/log\/nextcloud.log",
    "knowledgebaseenabled": false,
    "log_rotate_size": REMOVED ,
    "mail_sendmailmode": "REMOVED "
}

Are you using external storage, if yes which one: no

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36 Edg/84.0.522.63

Operating system: centos-release-8.2-2.2004.0.1.el8.x86_64

Logs

Web server error log

Nextcloud log

do not know .. if these error messages has got something to do with it !? -->

Fatal	webdav	OCA\DAV\Connector\Sabre\Exception\InvalidPath: Der Dateiname enthält mindestens ein ungültiges Zeichen/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php - line 81:OCA\DAV\Connector\Sabre\ObjectTree->getNodeForPath()/var/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php - line 89:Sabre\DAV\CorePlugin->httpGet()/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 474:Sabre\DAV\Server->emit()/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php - line 262:Sabre\DAV\Server->invokeMethod()/var/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php - line 89:Sabre\DAV\CorePlugin->httpHead()/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 474:Sabre\DAV\Server->emit()/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 251:Sabre\DAV\Server->invokeMethod()/var/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 319:Sabre\DAV\Server->start()/var/www/html/nextcloud/apps/dav/appinfo/v1/webdav.php - line 82:Sabre\DAV\Server->exec()/var/www/html/nextcloud/remote.php - line 167:require_once("/var/www/ht ... p")

Browser log

Screenshots -->

The text was updated successfully, but these errors were encountered:

HelenBelova17 · 2020-09-30T10:12:02Z

@Githopp192,
please specify some additional information:

Currently installed version of the ONLYOFFICE Document Server;
Update the ONLYOFFICE integration app to 6.0.0 and specify if the issue persists;
Is the issue occures with all DOCX files?

Githopp192 · 2020-10-01T15:10:52Z

HelenBelova17

installed version of the ONLYOFFICE Document Server: 6.0.0
already on **[6.0.0]
Just checked again .. issue persists (with all DOCX files - i tried different ones)

HelenBelova17 · 2020-10-01T15:34:38Z

@Githopp192,
As far as I know, the latest version of ONLYOFFICE Document Server is 5.6. Where did you get version 6.0 from?

Githopp192 · 2020-10-01T17:33:36Z

as you may know .. OnlyOffice is now a fully integrated App, working together with Nextcloud Hub ..
Indeed it is the "Community Version of OO" .. there you can see/check the version, which is available (it is 6.0.0) on Github for "Nextcloud Hub"

https://github.com/ONLYOFFICE/onlyoffice-nextcloud

Githopp192 · 2020-10-01T19:05:08Z

just saved the OO settings into the Nextcloud Gui .. shows this Version:

So .. i think the Version 6.0.0 is the Nextcloud Version .. and the OO-Version inside is 5.4

LinneyS · 2020-10-02T06:57:06Z

6.0.0 - Nextcloud ONLYOFFICE integration app
5.6.5 - ONLYOFFICE Document Server
0.1.7 - Community Document Server (showed as 5.4)

Please note that Community Document Server was developed by Nextcloud Team, if you have any issues with it, please contact them in the appropriate GitHub repository.

If you are using our official method of integration (Nextcloud + dedicated Document Server instance as per our installation guide), we will be glad to answer your questions. Please see more info on our forum.

LinneyS · 2020-10-02T07:13:41Z

The analysis showed that Community Document Server does not work with Version History

Githopp192 · 2020-10-02T09:45:35Z

Thanks LinneyS for your statement.

BTW .. i did open the request through the official Nextcloud Apps Link -->

https://apps.nextcloud.com/apps/onlyoffice

LinneyS · 2020-10-02T10:49:51Z

You should have done it here
https://apps.nextcloud.com/apps/documentserver_community

LinneyS added the documentserver_community label Oct 2, 2020

LinneyS closed this as completed Oct 2, 2020

LinneyS added the version history label Oct 2, 2020

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Restore (via Download) from the Nextcloud version context (GUI) of a word (docx) document will fail/hang #357

Restore (via Download) from the Nextcloud version context (GUI) of a word (docx) document will fail/hang #357

Githopp192 commented Sep 10, 2020 •

edited

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HelenBelova17 commented Sep 30, 2020

Githopp192 commented Oct 1, 2020

HelenBelova17 commented Oct 1, 2020

Githopp192 commented Oct 1, 2020 •

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Githopp192 commented Oct 1, 2020 •

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LinneyS commented Oct 2, 2020 •

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LinneyS commented Oct 2, 2020

Githopp192 commented Oct 2, 2020

LinneyS commented Oct 2, 2020

Restore (via Download) from the Nextcloud version context (GUI) of a word (docx) document will fail/hang #357

Restore (via Download) from the Nextcloud version context (GUI) of a word (docx) document will fail/hang #357

Comments

Githopp192 commented Sep 10, 2020 • edited Loading

Steps to reproduce

Expected behavior

Actual behavior

Server configuration detail

Client configuration

Logs

HelenBelova17 commented Sep 30, 2020

Githopp192 commented Oct 1, 2020

HelenBelova17 commented Oct 1, 2020

Githopp192 commented Oct 1, 2020 • edited Loading

Githopp192 commented Oct 1, 2020 • edited Loading

LinneyS commented Oct 2, 2020 • edited Loading

LinneyS commented Oct 2, 2020

Githopp192 commented Oct 2, 2020

LinneyS commented Oct 2, 2020

Githopp192 commented Sep 10, 2020 •

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Githopp192 commented Oct 1, 2020 •

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Githopp192 commented Oct 1, 2020 •

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LinneyS commented Oct 2, 2020 •

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