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update app to allow user deletion and show the reason why the app requests photo permission #421

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DonnieBLT opened this issue Jul 21, 2024 · 0 comments · Fixed by #424
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@DonnieBLT
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Guideline 5.1.1(v) - Data Collection and Storage

The app supports account creation but does not appear to include an option to initiate account deletion.

Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using the app.

Next Steps

If the app already supports account deletion, reply to this message and let us know how to locate this feature. If the app does not support account deletion, revise the app to include an option to initiate account deletion and delete all user data you are not legally required to retain.

If you are unable to offer account deletion or need to provide additional customer service flows to facilitate and confirm account deletion, either because the app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation. If you have questions regarding your legal obligations, check with your legal counsel.

Keep these requirements in mind when updating the app to support account deletion:

  • Only offering to temporarily deactivate or disable an account is insufficient.
  • If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process.
  • You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.

Resources

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

The app requests the user’s consent to access the photo library, but doesn’t sufficiently explain the use of the photo library in the purpose string.

To help users make informed decisions about how their data is used, permission request alerts need to explain and include an example of how the app will use the requested information.

Next Steps

Revise the purpose string in the app's Info.plist file for the photo library to explain why your app needs access and include an example of how the user's data will be used.

You can modify the app's Info.plist file using the property list editor in Xcode.

Resources

Please see attached screenshots for details.

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