[BUG REPORT] Sound delay with Corsair Virtuoso headset

[nicotitine]

I have a sound delay using this specific headset. The delay is about 1 to 2 seconds while we were testing with a friend, but it can go higher in a real game.
The green circle around the other player avatar is displaying in real time, but the sound "takes time" to arrive.
I tried using other audio configuration, the issue does not occur.
I tried to specify in the settings which specker to use, this does not change anything.
I did not notice the same problem using the original CrewLink.
The headset's drivers are up to date.

Steps to reproduce the behaviour:

1. Use Corsair Virtuoso wireless headset

Desktop:

• OS: Windows 10 Familly
• Version: 2004

Better-CrewLink:

• Version: 2.3.6

[OhMyGuus]

Can u try to disable this? sometimes that helps with bugs like that.

https://i.imgur.com/jrMBHvD.png

[nicotitine]

Your link doesn't seem to work

[OhMyGuus]

My bad updated the link now,

also try to disable noise suppression in the settings (one of the last settings)

[nicotitine]

Hi, sorry for the time I took to reply. Disabling the option from the sreenshot or the noise suppresion didn't work for me

[Carsnip1]

Also experiencing this problem with a Corsair Void Pro USB. Above fixes didn't fix it either. The other 4 members of my lobby experienced no problems.

[mahorka9001]

Hey got the same delay with my corsair void elite wireless, got about 2 to 5 second of delay, the 7 other people in my lobby didnt have this problem and we were all update, did try what was on the comment, restarted the pc, uninstalled the bettercrewlink to install it again, and still not resolved

[OhMyGuus]

Thanks for the report guys, I'm gonna look into it a bit more to see if I can find more info about it. Will update you guys soon :)

[OhMyGuus]

I need 1 or 2 people with a crosshair headset to test with me, if you want u can contact me on discord:
ThaGuus#2140

https://mirror.bettercrewl.ink/beta/delayfixtest/Better-CrewLink%20Setup%202.4.4.exe

[OhMyGuus]

I still don't know a solution for this, there is an temp fix what u can use and that is using RTX VOICE or voice meter

Easiest but for gtx/rtx gpu's only: https://www.nvidia.com/en-us/geforce/guides/nvidia-rtx-voice-setup-guide
a bit harder to setup: https://vb-audio.com/Voicemeeter/

[MatadorProBr]

Message copied by Discord that ThaGuus made:

I have an audio delay with my corsair headset
This is an issue with the iCUE software of Corsair, sadly we can't really solve this in our code but there are some solutions.

Solutions:

1. Make sure you have iCUE 3.x uninstalled and iCUE 4.x installed https://www.corsair.com/eu/en/downloads and update your headset to the latest firmware. (this might already resolve the issue)
2. Run BetterCrewLink as windows 8 compatibility mode & as admin
   2.1. Right click BetterCrewLink then click properties https://i.imgur.com/WhfCfA9.png
   2.2. Go to compatibility and enable "Run this program in compatibility mode for" and select Windows 7 or 8 also enable "Run this program as an administrator" then click Apply & OK and restart BetterCrewLink : https://i.imgur.com/zLH5cvC.png
3. If solution 1 and 2 didn't fix it then you can use some software to fix it:
   3.1. If you have a NVIDIA gpu then u can use RTX voice (works on gtx gpu's as well) https://www.nvidia.com/en-us/geforce/guides/nvidia-rtx-voice-setup-guide/#Setup-guides after installation you can just select RTX voice as speaker & microphone in the settings and you won't have delay anymore. This will also improve your mic in my opinion. https://i.imgur.com/DdYLjDx.png
   3.2. If you have a AMD gpu or no gpu (igpu) then you can use voicemeeter virtual audio mixer. (Don't have instructions for this yet so only try this if solution 1 & 2 didn't work yet)