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V4 - Email Notifications for Issues aren’t working #3779

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baemien opened this issue Oct 1, 2020 · 3 comments
Closed

V4 - Email Notifications for Issues aren’t working #3779

baemien opened this issue Oct 1, 2020 · 3 comments

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@baemien
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baemien commented Oct 1, 2020

Describe the bug

Ombi V4 is not sending out emails regarding issues (Issue Created or Issue Resolved)

However, it does send out request emails and test emails

To Reproduce

User creates an issue
Admin does not receive email

Admin marks issue as resolved
User does not receive email

Expected Behaviour

Email should be sent to admin that an issue was created and an email should be sent to the user when the issue is resolved

Screenshots

N/A

Logs

2020-10-01 18:21:11.748 -04:00 [Error] Failed to notify for notification: EmailNotification { NotificationName: "EmailNotification" } System.NullReferenceException: Object reference not set to an instance of an object. at Ombi.Notifications.NotificationMessageCurlys.Setup(NotificationOptions opts, ChildRequests req, CustomizationSettings s, UserNotificationPreferences pref) in /home/vsts/work/1/s/src/Ombi.Notifications/NotificationMessageCurlys.cs:line 124 at Ombi.Notifications.BaseNotification`` 1.Parse(NotificationOptions model, NotificationTemplates template, NotificationAgent agent) in /home/vsts/work/1/s/src/Ombi.Notifications/BaseNotification.cs:line 218 at Ombi.Notifications.BaseNotification`` 1.LoadTemplate(NotificationAgent agent, NotificationType type, NotificationOptions model) in /home/vsts/work/1/s/src/Ombi.Notifications/BaseNotification.cs:line 187 at Ombi.Notifications.Agents.EmailNotification.LoadTemplate(NotificationType type, NotificationOptions model, EmailNotificationSettings settings) in /home/vsts/work/1/s/src/Ombi.Notifications/Agents/EmailNotification.cs:line 59 at Ombi.Notifications.Agents.EmailNotification.NewIssue(NotificationOptions model, EmailNotificationSettings settings) in /home/vsts/work/1/s/src/Ombi.Notifications/Agents/EmailNotification.cs:line 122 at Ombi.Notifications.BaseNotification`` 1.NotifyAsync(NotificationOptions model, Settings settings) in /home/vsts/work/1/s/src/Ombi.Notifications/BaseNotification.cs:line 90 at Ombi.Notifications.BaseNotification`` 1.NotifyAsync(NotificationOptions model) in /home/vsts/work/1/s/src/Ombi.Notifications/BaseNotification.cs:line 58 at Ombi.Notifications.NotificationService.NotifyAsync(INotification notification, NotificationOptions model) in /home/vsts/work/1/s/src/Ombi.Notifications/NotificationService.cs:line 49

Desktop

  • OS: Docker

Ombi Version

  • Version 4.0.483.0
  • Media Server: Plex
  • Database Type: MySQL

Additional Context

This problem only happens with Issues and not Requests. This problem only started occurring a few updates ago.

@ombi-bot
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ombi-bot commented Oct 1, 2020

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Have you looked at the wiki yet? https://github.com/tidusjar/ombi/wiki/
Before posting make sure you also read our FAQ.
Make the title describe your issue. Having 'not working' or 'I get this bug' for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Thanks!
Ombi Bot.

@tidusjar
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tidusjar commented Oct 2, 2020

image

Cannot reproduce, are you able to provide any further information?

@tidusjar
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tidusjar commented Oct 2, 2020

Nevermind, found it

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3 participants