|
| 1 | +--- |
| 2 | +title: Login troubleshooting |
| 3 | +--- |
| 4 | + |
| 5 | +import { Steps } from "nextra/components"; |
| 6 | + |
| 7 | +# Login troubleshooting |
| 8 | + |
| 9 | +If you're having trouble logging in to Oneleet, try following the steps below: |
| 10 | + |
| 11 | +<Steps> |
| 12 | +### 1. Close all Oneleet tabs and start in a fresh browser tab |
| 13 | + |
| 14 | +First, close every browser tab that you currently have open for Oneleet across all windows. Then, open a single new browser tab and try logging in again. |
| 15 | + |
| 16 | +> Having multiple Oneleet login pages open at once can cause session mismatches and prevent a successful login. |
| 17 | +
|
| 18 | +### 2. Clear your cookies and site data |
| 19 | + |
| 20 | +Clear all Oneleet-related cookies and site data (including `auth.oneleet.com` and `oneleet.com`), then try logging in again. |
| 21 | + |
| 22 | +> **Example:** clearing cookies and site data in Chrome |
| 23 | +
|
| 24 | + |
| 25 | + |
| 26 | + |
| 27 | + |
| 28 | + |
| 29 | + |
| 30 | +### 3. Force a logout |
| 31 | + |
| 32 | +1. Open a new browser tab |
| 33 | +2. Visit `https://api.oneleet.com/api/v1/users/logout/app` |
| 34 | + • If you’re redirected to the login page, try logging in again |
| 35 | + • If you see an **Unauthorized** message, move on to the next step |
| 36 | + |
| 37 | +> Visiting the above URL ends your current session and can sometimes resolve issues with stale sessions |
| 38 | +
|
| 39 | +### 4. Try an incognito window |
| 40 | + |
| 41 | +Try logging in through an incognito/private browser window. |
| 42 | + |
| 43 | +### 5. Try a different browser |
| 44 | + |
| 45 | +Try logging in with another browser. |
| 46 | + |
| 47 | +### 6. Issues with two-factor authentication |
| 48 | + |
| 49 | +If you're having issues with two-factor authentication codes not working: |
| 50 | + |
| 51 | +##### 1. Check if you're using the right code |
| 52 | + |
| 53 | +Double check that you're using the right code for the email you're trying to log in with, and not a code that you set up for a different email. |
| 54 | + |
| 55 | +##### 2. Make sure your device's clock is properly synced |
| 56 | + |
| 57 | +If you followed the normal setup flow for two-factor authentication and your codes are simply not working, confirm that your device clock is synced with the respective clock servers: |
| 58 | + |
| 59 | +- **Apple devices**: Follow [Apple's time sync guide](https://support.apple.com/en-al/101619) (see section "Set the date and time automatically") |
| 60 | +- **Android devices**: Follow [Google's time sync guide](https://support.google.com/googleplay/thread/55723112?hl=en&msgid=55728968) or [Android's date & time settings](https://support.google.com/android/answer/2841106?hl=en) |
| 61 | +- **Windows devices**: Follow [Microsoft's time zone guide](https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261) and make sure it's configured correctly |
| 62 | + |
| 63 | +### 7. Get in touch |
| 64 | + |
| 65 | +If none of the above works, reach out to us via your dedicated Slack channel with us or at support@oneleet.com and share the details below so we can help resolve your issue more quickly: |
| 66 | + |
| 67 | +1. A screenshot of the error page you're seeing |
| 68 | +2. The URL of the error page |
| 69 | +3. If you're trying to log in with Google and your email recently changed because your company migrated to a new domain, please include both your previous and new email addresses |
| 70 | + |
| 71 | +</Steps> |
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