Printing multiple files not working

[mcp292]

Problem

I cannot print multiple files lp(r) file1.pdf file2.pdf. I can print single files lp(r) file1.pdf.

When printing multiple files, the printer will sometimes audibly "gear up" and then stop. Observing lpstat -p, I see "Waiting for job to complete" when sent and then "Print job canceled at printer." shortly after. Concurrently, lpq shows a job and then "no entries".

I've also noted that about a minute after these cancelled jobs, sometimes the printer audibly gears up as if it's feeding paper, and maintains a whir for about 15 seconds, then goes to sleep.

Setup

I have a Brother HL-L2370DW.

I have set up avahi by following these instructions (making sure to disable and stop systemd-resolve.service). I connected over the network using the dnssd URI and the everywhere driver.

Tried

1. Upgrading and restarting system.
2. Removing printer (lpadmin -x).
3. Resetting printer (factory, network, machine).
4. Re-adding printer.

Notes

There is a firmware update available, but I don't have a way to update it on Linux as far as I'm aware (they only provide tools for Mac and Windows and I only have access to Linux machines).

[zdohnal]

Hi,

what CUPS version do you have?
What OS?
Would you mind enabling CUPS debug logging with cupsctl LogLevel=debug2 and trying to print the multiple files again?

Thank you in advance!

[mcp292]

Certainly!

CUPS 2.4.2
ArchLinux

This is some of the most recent output of /var/log/cups/error_log after issuing cupsctl LogLevel=debug2, and lp file1.txt file2.txt:

EDIT: Please use attaching feature, otherwise the thread is unreadable.

error_log_short.txt

[mcp292]

This is the entire file with LogLevel=debug:

EDIT: Copied long log is unreadable in a thread, use file attachments.

error_log_full.txt

[zdohnal]

Hi,

the error_log says the job was canceled on the printer due document-format-error - it seems some machines are affected by it (I tested it on HP Color LaserJet Pro MFP M277dw and it worked for me).

Japhier opened an issue for it, let's merge it there - #643 .