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Feature: Surveys targeted to events #16681

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joethreepwood opened this issue Jul 20, 2023 · 2 comments
Closed

Feature: Surveys targeted to events #16681

joethreepwood opened this issue Jul 20, 2023 · 2 comments
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enhancement New feature or request

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@joethreepwood
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Is your feature request related to a problem?

Sometimes there's a desire to send a survey to someone when they do something, rather than based on a property or a feature flag; to trigger a survey based on an event.

This is currently blocking to PostHog/meta#120 but other examples include:

  • I want to send to a survey when someone churns (example above), or leaves a beta
  • I want to send a survey when someone completes a purchase
  • I want to send a survey when someone finishes a customer service experience
  • I want to send a survey when someone presses a button marked 'Feedback'
  • I want to send a survey when someone signs up, or renews
  • I want to send a survey when someone uses a feature for the first time

Currently this doesn't seem to be possible for surveys, which can only target based on properties or cohorts, with flags as a variable.

Describe the solution you'd like

Event-based targeting for surveys. An immediate survey trigger is definitely the most desirable, but potentially it could have other formats?

When [Event] is completed
When [Event] is completed + [X] Days/Hours
When [Event] AND [Event] are completed
When [Event] AND [Event] are completed + [X] Days/Hours

Describe alternatives you've considered

Additional context

Thank you for your feature request – we love each and every one!

@joethreepwood joethreepwood added the enhancement New feature or request label Jul 20, 2023
@benjackwhite
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If we do this. Then we do this.

@kiran-4444
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I'd like to work on this, may be a part of it initially (like sending surveys to people who opted out of beta). Can I go ahead with this?

@joethreepwood joethreepwood closed this as not planned Won't fix, can't repro, duplicate, stale Apr 29, 2024
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3 participants