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Account creation for Restcomm cloud with Salesforce.com approval automation #2478

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marca56 opened this issue Sep 5, 2017 · 0 comments
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marca56 commented Sep 5, 2017

Enhance the current manual process for demo accounts on cloud:

  • on account creation, gather pre-sales or sales sponsor
  • send new request to pre-sales or sales sponsor via Force.com REST API
  • Salesforce needs new fields for account active/inactive, count down timer in days;
    • account active/inactive can be manually toggled;
    • count down timer set for 14 days;
    • Salesforce.com to send a reminder email to demo customer and alert to pre-sales or sales sponsor after 13 days;
    • demo account can be renewed 3 times
  • demo accounts limited to a minimum of $100 in calls or SMSs, no more than 20 calls or SMSs per day
  • daily activity on demo accounts is reported to pre-sales or sales sponsor via email
  • support is through pre-sales or sales, with GSS escalation-- cloud and other engineers are off-limits
  • enable 2FA with SMS (if possible)
  • enable credit card or PayPal for overages (if possible)
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