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Usuário não encontrado ou senha incorreta #12953

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lecooliver opened this issue Dec 14, 2018 · 0 comments
Closed

Usuário não encontrado ou senha incorreta #12953

lecooliver opened this issue Dec 14, 2018 · 0 comments

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@lecooliver
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Estou recebendo a mensagem Usuário não encontrado ou senha incorreta quando tento logar, mesmo tendo certeza de que a senha está correta. Esse problema está acontecendo com a empresa inteira.
Quando tento alterar a senha, recebo a o token no e-mail e quanto informo a nova senha, aparece a mensagem Erro ao alterar senha

  • Version of Rocket.Chat Server: 0.72.1
  • Operating System: Ubuntu 16.04 (4.4.0-87-generic Rocket file #110-Ubuntu SMP Tue Jul 18 12:55:35 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux)
  • Deployment Method: snap
  • Number of Running Instances: 1
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@lecooliver