description
Enable and configure SMS gateways on your workspace.

SMS

This setting lets you configure various SMS gateways on your workspace.

To access this menu, navigate to Administration > Workspace > Settings > SMS.

Enabled: This lets you enable or disable SMS service on your server.
Service: Select the available SMS services e.g Twilio, Mobex, Voxtelesys
Omnichannel Department (Default): If set, all new incoming chats initiated by this integration are routed to this department.

Mobex

Create a Mobex account at https://mobex.biz/ and get a plan with the needed credentials to configure your Mobex SMS integration.

Mobex SMS Gateway Address: IP or Host of your Mobex service with the specified port. E.g. http://192.168.1.1:1401 or https://www.example.com:1401
Mobex SMS REST API Address: IP or Host of your Mobex REST API. E.g. http://192.168.1.1:8080 or https://www.example.com:8080
Username: Your username
Password: Your Mobex password
From: Originating address/phone number when sending a new SMS to Live Chat client
List of numbers to send SMS from: Comma-separated list of numbers to use in sending brand new messages, eg. 123456789, 123456788, 123456888

Account SID: Your account's SID. It is provided by Twilio.
Auth Token: Your Twilio auth token
File Uploads Enabled: When enabled, file uploads will be active in SMS
Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

Auth Token: Your Voxtelesys auth token
URL: The Voxtelesys URL e.g https://smsapi.voxtelesys.net/api/v1/sms
File Uploads Enabled: When enabled, file uploads are made available
Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.