Repairtagger Documentation Version 2.0
Need Help? email us at support@repairtagger.com
Repairtagger is your ticket tracking, customer database, and notification system. Keep track of your customers and their repair history, using any tags you like. With texts and email templates, notifying your customers is easier than ever.
If you are new to Repairtagger, start with :ref:`ticketlife` to get a step by step explanation of how to use the app.
- Tag
- A physical tag that is attached to the item to be repaired. This tag must have a number, either embedded in a QR code, or written on the tag. You can refer to :ref:`tagoptions` for a description of tag options, and :ref:`scantag` to learn how to scan a tag.
Ticket
A record in Repairtagger that stores the information about an item that needs repair. A ticket will have a reference to the customer it is for, the repair(s) to be done, the amount charged for each repair, how much the customer paid when they dropped the item off, and optionally, notes and photos.
See: :ref:`scantag` for more details.
Customer
A record in Repairtagger that stores a customer's name and optionally a mobile phone number, landline number, email, notes, and photos.
See: :ref:`customerlist` for more details.
Customer List
A searchable list of your Customers.
See: :ref:`customers` for more details.
Ticket List
A list of your tickets, divided into the following categories:Active
Repairs not yet done and/or the customer has not been notified.Complete
Customer has been notified and the item is waiting for pickup.Archived
Item is complete, the customer has picked it up, and the ticket has been archived.
See: :ref:`ticketlist` for more details.
Reports
A simple overview of your ticket numbers for the month.
See: :ref:`reports` for more details.
Price List
Your price list is divided into categories, which each have their own repair types. A repair type is given a name, a category, a price, and if that repair type has a range, you can specifiy the max price.
See: :ref:`pricelist` for more details.
.. toctree:: :maxdepth: 2 :caption: Getting Started The life and times of a ticket<ticketlife/index.rst> Step 1. Scan a tag <ticketlife/scantag.rst> Step 2: Fill in ticket information <ticketlife/intake.rst> Step 3: Do the work <ticketlife/dothework.rst> Step 4: Notify the customer <ticketlife/notifications.rst> Step 5: Pickup and Archival <ticketlife/pickup.rst>
.. toctree:: :maxdepth: 2 :caption: Tag Options Physical Tag Options<tagoptions/index.rst>
.. toctree:: :maxdepth: 2 :caption: Reports Reports<reports/index.rst>
.. toctree:: :maxdepth: 2 :caption: Tickets Introduction<tickets/index.rst> Ticket List<tickets/ticketlist.rst> View Ticket<tickets/viewticket.rst> Edit Ticket<tickets/editticket.rst> Delete Ticket<tickets/deleteticket.rst> Archived Tickets<tickets/archivedticket.rst>
.. toctree:: :maxdepth: 2 :caption: Scan Scan <scan/index.rst>
.. toctree:: :maxdepth: 2 :caption: Customers Introduction<customers/index.rst> Customer List <customers/customerlist.rst> Customer Status Page <customers/customerstatus.rst> Edit Customer <customers/editcustomer.rst>
.. toctree:: :maxdepth: 2 :caption: Admin Introduction<admin/index.rst> Managing your Price List <admin/pricelist.rst> Due Dates <admin/duedates.rst> Notifications <admin/notificationtemplates.rst> Help <admin/help.rst> Business Information <admin/bizinformation.rst> Account <admin/account.rst> Subscription <admin/subscription.rst>
.. toctree:: :maxdepth: 2 :caption: Customer Repair Status Page Customer Repair Status Page <repairstatuspage/index.rst>