https://ns.adobe.com/experience/customerJourneyManagement/message-delivery-feedback
Provide details for the delivery feedback for a single message in the Message Execution.
| Abstract | Extensible | Status | Identifiable | Custom Properties | Additional Properties | Defined In |
|---|---|---|---|---|---|---|
| Can be instantiated | Yes | Stable | No | Forbidden | Permitted | adobe/experience/customerJourneyManagement/message-delivery-feedback.schema.json |
- Adobe CJM ExperienceEvent - Message Delivery Feedback Details
https://ns.adobe.com/experience/customerJourneyManagement/message-delivery-feedback- Extensibility base schema
https://ns.adobe.com/xdm/common/extensible - Adobe ExperienceEvent - Offer details
https://ns.adobe.com/experience/customerJourneyManagement/offers
- Extensibility base schema
{
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/feedbackStatus": "bounce",
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageFailure": {
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/reason": "Messagebox is Full",
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/code": "FR-123",
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/type": "Soft",
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/category": "sync"
},
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/retryCount": 1,
"https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/offers": {
"xdm:offerID": "1234",
"xdm:placementID": "12345",
"xdm:propositionID": "9898",
"xdm:offerCount": 5
}
}| Property | Type | Required | Defined by |
|---|---|---|---|
| https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/feedbackStatus | enum |
Optional | Adobe CJM ExperienceEvent - Message Delivery Feedback Details (this schema) |
| https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageExclusion | object |
Optional | Adobe CJM ExperienceEvent - Message Delivery Feedback Details (this schema) |
| https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageFailure | object |
Optional | Adobe CJM ExperienceEvent - Message Delivery Feedback Details (this schema) |
| https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/offers | Adobe ExperienceEvent - Offer details | Optional | Adobe CJM ExperienceEvent - Message Delivery Feedback Details (this schema) |
| https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/retryCount | integer |
Optional | Adobe CJM ExperienceEvent - Message Delivery Feedback Details (this schema) |
* |
any | Additional | this schema allows additional properties |
Provide status of a delivery attempt across different channels(Email,Push,SMS etc.), Not all enums are used for all the channels, so follow the detailed documentation.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/feedbackStatus
- is optional
- type:
enum - defined in this schema
The value of this property must be equal to one of the known values below.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/feedbackStatus Known Values
| Value | Description |
|---|---|
error |
Message processing failed |
exclude |
Message profile filtered out |
sent |
Message sent |
bounce |
Message bounced |
delay |
Message delayed |
duplicate |
Duplicate message skipped |
denylist |
Invalid destination skipped |
delivered |
Message Delivered |
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageExclusion
- is optional
- type:
object - defined in this schema
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageExclusion Type
object with following properties:
| Property | Type | Required |
|---|---|---|
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/code |
string | Optional |
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/reason |
string | Optional |
Provide top level exclusion reason, like typology rule, mandatory parameter missing.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/code
- is optional
- type:
string
string
Provide exclusion subcode, like exact typology rule-id.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/reason
- is optional
- type:
string
string
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageFailure
- is optional
- type:
object - defined in this schema
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/messageFailure Type
object with following properties:
| Property | Type | Required |
|---|---|---|
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/category |
string | Optional |
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/code |
string | Optional |
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/reason |
string | Optional |
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/type |
string | Optional |
Classifies whether it is a sync bounce or async bounce.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/category
- is optional
- type:
string
string
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/category Known Values
| Value | Description |
|---|---|
sync |
The delivery failed synchronously. |
async |
The delivery failed asynchronously. |
Failure code for a failed delivery attempt.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/code
- is optional
- type:
string
string
Failure reason for a failed delivery attempt.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/reason
- is optional
- type:
string
string
Classifies whether it is a soft bounce or hard bounce.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/type
- is optional
- type:
string
string
| Value | Description |
|---|---|
soft |
The reason for failed delivery is temporary. |
hard |
The reason for failed delivery is permanent. |
Describes offer(s) involved in a message feedback.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/offers
- is optional
- type: Adobe ExperienceEvent - Offer details
- defined in this schema
- Adobe ExperienceEvent - Offer details –
https://ns.adobe.com/experience/customerJourneyManagement/offers
Number of failed attempts before the current event. The retryCount starts with '0', for message which is sent in first attempt will have 'retryCount' as 0.
https://ns.adobe.com/experience/customerJourneyManagement/messageDeliveryfeedback/retryCount
- is optional
- type:
integer - defined in this schema
integer