experienceevent-support-request.schema.md

Support Request Schema

https://ns.adobe.com/xdm/mixins/experienceevent-support-request

Included for any type of support request initiated by the customer.

Abstract	Extensible	Status	Identifiable	Custom Properties	Additional Properties	Defined In
Can be instantiated	Yes	Deprecated	No	Forbidden	Permitted	fieldgroups/deprecated/experienceevent-support-request.schema.json

Support Request Example

{
  "xdm:supportRequest": {
    "xdm:supportRequestSteps": {
      "xdm:tool-usage": {
        "xdm:toolUsageCancelled": 1,
        "xdm:toolUsageComplete": 1,
        "xdm:toolUsageFailure": 1,
        "xdm:toolUsageID": "T421",
        "xdm:toolUsageName": "calculator",
        "xdm:toolUsageSaved": 1,
        "xdm:toolUsageStart": 1,
        "xdm:toolUsageStep": 1,
        "xdm:toolUsageStepName": "enter parameters",
        "xdm:toolUsageSubmitted": 1,
        "xdm:toolUsageType": "generic"
      }
    }
  }
}

Support Request Properties

Property	Type	Required	Defined by
xdm:supportRequest	object	Optional	Support Request (this schema)
*	any	Additional	this schema allows additional properties

xdm:supportRequest

xdm:supportRequest

• is optional
• type: object
• defined in this schema

xdm:supportRequest Type

object with following properties:

Property	Type	Required
xdm:supportRequestSteps		Optional

xdm:supportRequestSteps

Support Request Steps

Extension of toolUsage data type.

xdm:supportRequestSteps

• is optional
• type: reference

xdm:supportRequestSteps Type

• – https://ns.adobe.com/xdm/datatypes/tool-usage