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support.html
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<!-- last_modified_at: --><!DOCTYPE html>
<html lang="en" data-appurl='https://fqa.test.signpath.io'>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="canonical" href='https://signpath.github.io/website-staging//support' />
<!-- Begin Jekyll SEO tag v2.6.1 -->
<link rel='preload' as='style' href='/assets/css/line-awesome.min.css' onload="this.rel='stylesheet'">
<title>Support | SignPath</title>
<meta property="og:title" content="Support | SignPath" />
<meta property="og:locale" content="en_US" />
<meta property="og:description" content="Contact our support team" />
<meta property="og:url" content="https://signpath.github.io/website-staging//support" />
<meta property="og:site_name" content="SignPath.io" />
<meta name="description" content="Contact our support team"/>
<!-- End Jekyll SEO tag -->
<link rel='stylesheet' href='/assets/css/hint.min.css'>
<link rel="stylesheet" href="/assets/css/index.css?cache=2024-12-18">
<link rel="alternate" type="application/atom+xml" title="SignPath.io Blog" href="/feed.xml">
<script src='/assets/index.js?cache=2024-12-18'></script>
<script src='/assets/js/main-bundle.js?cache=2024-08-05'></script><link rel="icon" href="/assets/favicon-50x50.png" sizes="32x32">
<link rel="icon" href="/assets/favicon.png" sizes="192x192">
<link rel="apple-touch-icon-precomposed" href="/assets/favicon.png">
<meta name="msapplication-TileImage" content="/assets/favicon.png">
</head>
<body>
<header>
<div>
<a href='/'><img src='/assets/signpath-logo-white.svg' width="181" height="36" alt='SignPath'></a>
<nav>
<ul><li>
<a href='/product'> Product </a>
<ul><li> <a href='/product/features'> Features </a> </li><li> <a href='/product/editions'> Editions </a> </li><li class='separator' /><li> <a href='/product/devops'> For DevOps teams </a> </li><li> <a href='/product/infosec'> For InfoSec teams </a> </li><li> <a href='/product/open-source'> For Open Source projects </a> </li><li class='separator' /><li> <a href='/product/office-macros'> Office macro signing </a> </li><li> <a href='/product/thales-dpod'> Thales DPoD Cloud HSM </a> </li><li> <a href='/product/pkic-best-practices'> PKI Consortium best practices </a> </li></ul>
</li><li>
<a href='/code-signing'> Code Signing </a>
<ul><li> <a href='/code-signing/introduction'> Introduction </a> </li><li> <a href='/code-signing/theory'> Theory </a> </li><li> <a href='/code-signing/windows-platform'> Windows Platform </a> </li><li> <a href='/code-signing/test-certificates'> Managing Test Certificates </a> </li><li> <a href='/code-signing/private-keys'> Storage of Private Keys </a> </li><li> <a href='/code-signing/media-coverage'> Media Coverage </a> </li></ul>
</li><li>
<a href='/documentation'> Documentation </a>
<ul><li> <a href='/documentation/getting-started'> Getting Started </a> </li><li> <a href='/documentation/managing-certificates'> Managing Certificates </a> </li><li> <a href='/documentation/users'> Managing Users </a> </li><li> <a href='/documentation/projects'> Setting up Projects </a> </li><li> <a href='/documentation/signing-code'> Signing Code </a> </li><li> <a href='/documentation/signing-containers'> Signing Container Images </a> </li><li class='separator' /><li> <a href='/documentation/artifact-configuration'> Artifact Configuration </a> </li><li> <a href='/documentation/build-system-integration'> Build System Integration </a> </li><li> <a href='/documentation/trusted-build-systems'> Trusted Build Systems </a> </li><li> <a href='/documentation/origin-verification'> Origin Verification </a> </li><li class='separator' /><li> <a href='/documentation/powershell'> PowerShell cmdlets </a> </li><li> <a href='/documentation/crypto-providers'> Crypto Providers </a> </li><li class='separator' /><li> <a href='/documentation/changelog'> Product updates </a> </li></ul>
</li><li>
<a href='/about-us'> About us </a>
<ul><li> <a href='/company'> Company </a> </li><li> <a href='/team'> Team </a> </li><li> <a href='/blog'> Blog </a> </li><li> <a href='/jobs'> Jobs </a> </li><li> <a href='/support'> Support </a> </li><li> <a href='/contact'> Contact </a> </li></ul>
</li><li class='search'>
<div>
<div>
<form method="get" target="_self" action="/search">
<input type='search' name='q' placeholder="Search SignPath.io" />
</form>
</div>
</div>
<span tabindex='0'>
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"><path d="M 19 3 C 13.488281 3 9 7.488281 9 13 C 9 15.394531 9.839844 17.589844 11.25 19.3125 L 3.28125 27.28125 L 4.71875 28.71875 L 12.6875 20.75 C 14.410156 22.160156 16.605469 23 19 23 C 24.511719 23 29 18.511719 29 13 C 29 7.488281 24.511719 3 19 3 Z M 19 5 C 23.429688 5 27 8.570313 27 13 C 27 17.429688 23.429688 21 19 21 C 14.570313 21 11 17.429688 11 13 C 11 8.570313 14.570313 5 19 5 Z"/></svg>
</span>
</li>
<li class='login'><a class='btn btn-flat' href='https://fqa.test.signpath.io/Web/Home/Login'>Login</a>
<li class='login'><a href='https://fqa.test.signpath.io/Web/Subscription/StartFreeTrial' class='btn btn-primary trial'>Start free trial</a></li>
</li>
</ul>
<a id='main-menu-toggle' href='#' onclick='document.querySelector("header > div > nav > ul").classList.toggle("open")'>
<div></div>
<div></div>
<div></div>
</a>
</nav>
</div>
</header>
<main>
<section class="bg-black font-white top-section">
<div>
<h1>Contact our support team</h1>
</div>
</section>
<section class="default-section">
<div>
<article>
<p>There are two ways to contact our support team:</p>
<ul>
<li><strong>Per Email</strong> at <a href="mailto:support@signpath.io">support@signpath.io</a>:
<ul>
<li>Use for first interactions or single requests</li>
</ul>
</li>
<li>On our <strong><a href="https://support.signpath.io">support portal</a></strong>:
<ul>
<li>Requires signing up</li>
<li>All open and previous tickets and their status can be tracked</li>
<li>Individual employees can be granted permissions to view all tickets of their company</li>
</ul>
</li>
</ul>
<div class="columns">
<a href="mailto:support@signpath.io" class="btn btn-secondary">
<div><svg class="icon footer" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"><path fill="currentColor" d="M 3 8 L 3 26 L 29 26 L 29 8 Z M 7.3125 10 L 24.6875 10 L 16 15.78125 Z M 5 10.875 L 15.4375 17.84375 L 16 18.1875 L 16.5625 17.84375 L 27 10.875 L 27 24 L 5 24 Z" /></svg>
</div>
Email us
</a>
<a href="https://support.signpath.io" class="btn btn-secondary">
<div><svg class="icon footer" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><!--! Font Awesome Free 6.5.2 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d="M64 80c-8.8 0-16 7.2-16 16V416c0 8.8 7.2 16 16 16H512c8.8 0 16-7.2 16-16V96c0-8.8-7.2-16-16-16H64zM0 96C0 60.7 28.7 32 64 32H512c35.3 0 64 28.7 64 64V416c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V96zm96 64a32 32 0 1 1 64 0 32 32 0 1 1 -64 0zm104 0c0-13.3 10.7-24 24-24H448c13.3 0 24 10.7 24 24s-10.7 24-24 24H224c-13.3 0-24-10.7-24-24zm0 96c0-13.3 10.7-24 24-24H448c13.3 0 24 10.7 24 24s-10.7 24-24 24H224c-13.3 0-24-10.7-24-24zm0 96c0-13.3 10.7-24 24-24H448c13.3 0 24 10.7 24 24s-10.7 24-24 24H224c-13.3 0-24-10.7-24-24zm-72-64a32 32 0 1 1 0-64 32 32 0 1 1 0 64zM96 352a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z" /></svg></div>
Support portal
</a>
</div>
<blockquote class="panel info">
<p><strong>Sharing operational secrets</strong></p>
<p>In case you need to share operational secrets with us, please encrypt them using this <a href="/assets/other/signpath_ops_gpg_public_key.asc">GPG public key</a>. If you don’t have GPG tooling installed, you can use the <a href="https://keybase.io/encrypt#signpath_ops">keybase.io</a> service (encryption is performed on the client).</p>
</blockquote>
</article>
</div>
</section>
<!-- last_modified_at: --><section class='bg-dark-grey font-white newsletter' id="newsletter">
<div>
<h2>Sign up for news and special offers</h2>
<form class="ml-block-form" action="https://app.mailerlite.com/webforms/submit/d7c3i1" data-code="d7c3i1" method="post">
<input type="text" class="form-control" data-inputmask="" name="fields[name]" value="" placeholder="Name">
<input type="email" class="form-control" data-inputmask="" name="fields[email]" value="" placeholder="Email">
<input type="hidden" name="ml-submit" value="1">
<button type="submit" class="btn btn-secondary newsletter">Subscribe</button>
</form>
</div>
</section>
</main>
<footer>
<div>
<div>
<img src='/assets/signpath-logo-white.svg' width="334" height="67" alt='SignPath'/>
<svg viewBox="0 0 244 18">
<text x="0" y="15" textLength="244" lengthAdjust="spacingAndGlyphs">CODE SIGNING SIMPLE & SECURE</text>
</svg>
<div>
<a target="_blank" href="https://www.linkedin.com/company/33243108" rel="noopener noreferrer">
<svg class="icon footer" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"><path fill="currentColor" d="M 8.6425781 4 C 7.1835781 4 6 5.181625 6 6.640625 C 6 8.099625 7.182625 9.3085938 8.640625 9.3085938 C 10.098625 9.3085938 11.283203 8.099625 11.283203 6.640625 C 11.283203 5.182625 10.101578 4 8.6425781 4 z M 21.535156 11 C 19.316156 11 18.0465 12.160453 17.4375 13.314453 L 17.373047 13.314453 L 17.373047 11.310547 L 13 11.310547 L 13 26 L 17.556641 26 L 17.556641 18.728516 C 17.556641 16.812516 17.701266 14.960938 20.072266 14.960938 C 22.409266 14.960937 22.443359 17.145609 22.443359 18.849609 L 22.443359 26 L 26.994141 26 L 27 26 L 27 17.931641 C 27 13.983641 26.151156 11 21.535156 11 z M 6.3632812 11.310547 L 6.3632812 26 L 10.923828 26 L 10.923828 11.310547 L 6.3632812 11.310547 z"/></svg></a>
<a target="_blank" href="mailto:info@signpath.io" rel="noopener noreferrer"><svg class="icon footer" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"><path fill="currentColor" d="M 3 8 L 3 26 L 29 26 L 29 8 Z M 7.3125 10 L 24.6875 10 L 16 15.78125 Z M 5 10.875 L 15.4375 17.84375 L 16 18.1875 L 16.5625 17.84375 L 27 10.875 L 27 24 L 5 24 Z"/></svg>
</div>
</div>
<div>
<a href='/privacy-policy'>Privacy Policy</a>
<a href='/terms-of-service'>Terms of Service</a>
<a href='/status'><span style="color: lightgreen;"><svg class="icon small" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"><path fill="currentColor" d="M 28.28125 6.28125 L 11 23.5625 L 3.71875 16.28125 L 2.28125 17.71875 L 10.28125 25.71875 L 11 26.40625 L 11.71875 25.71875 L 29.71875 7.71875 Z"/></svg>
</span>Status
</a>
</div>
</div>
</footer>
<div id='cookie-info'>
<h3>Cookie settings</h3>
<div class="container">
<span>We use cookies to enhance your browsing experience.</span>
<p class="mobile show-more active"><a>Show more information</a></p>
<p class="mobile show-less"><a>Show less information</a></p>
<span class="information">By clicking the “Accept” button below, you agree that non-essential cookies on our website may be used by us and by third parties, some of them located in the USA. Learn more about our cookies in our <a
href='/privacy-policy'>Privacy
Policy</a>
</span>
<div class="actions">
<button class='btn btn-primary' id='acknowledge-cookies-btn'>Accept</button>
<button class="btn btn-grey" id='refuse-cookies-btn'>Refuse</button>
</div>
</div>
<script>
const queryString = window.location.search;
const urlParams = new URLSearchParams(queryString);
const adgroupid = urlParams.get('adgroupid') ? urlParams.get('adgroupid') : document.cookie.match('(^|;)\\s*' + 'adgroupid' + '\\s*=\\s*([^;]+)')?.pop() || ''
if (adgroupid) {
const els_trial = document.querySelectorAll("a[href='" + window.location.protocol + '//' + window.location.hostname + '/Web/Subscription/StartFreeTrial' + "']")
const els_login = document.querySelectorAll("a[href='" + window.location.protocol + '//' + window.location.hostname + '/Web/Home/Login' + "']");
for (let child of els_trial) {
if (child.tagName === 'A') {
child.href = child.href + '?websiteCorrelationId=' + adgroupid
}
}
for (let child of els_login) {
if (child.tagName === 'A') {
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</script>
</div>
</footer>
</body>
</html>