ElasticSuite Loses Connection to OpenSearch During Reindexing in Magento 2.4 Enterprise

[diazrma]

Preconditions
Magento Version: Magento 2.4 (Enterprise)
ElasticSuite Version: ElasticSuite 2.10.22.2 (Open Source)
Environment: Production

Steps to reproduce
Run the reindex process in Magento.
Observe the behavior between ElasticSuite and OpenSearch.
Check the logs for connection issues between ElasticSuite and OpenSearch.

Expected result
Reindexing completes without losing the connection between ElasticSuite and OpenSearch.

Actual result
ElasticSuite sometimes loses connection with OpenSearch during reindexing.

[romainruaud]

hi @diazrma

are you running on Adobe Commerce Cloud ? Who's your hosting provider ?

[diazrma]

Good affernoon, @romainruaud
Yes is Adobe Commerce Cloud

[romainruaud]

well then the error you're seeing indicates that the Opensearch cluster was not reachable. This is not due to Elasticsuite. Did you ask Adobe Commerce Cloud team about this ?

Regards

[diazrma]

Good morning, yes we are going to open a ticket with them but they wanted to check with you first if you have ever had a similar case.