What time zone format do I send?

[MelGrubb]

When I retrieve records from the raw REST API, I can see that there are separate fields in the json like this:

      "time_zone": "Eastern Time (US & Canada)",
      "iana_time_zone": "America/New_York",

In the API library, though, there is a single field on User called "TimeZone". I'm assuming it matches up to the "time_zone" field, but that's a goofy format that nobody really uses, at least not behind the scenes. I don't see a way to send normal/standard/sane IANA time zones in to the User.CreateOrUpdate method, so does anyone know whether Zendesk will properly figure it out based on format or whether I have to do some translation of my own?

[MelGrubb]

This appears to be a bug on Zendesk's side, by the way. If you send their verbose values, both time_zone and iana_time_zone will be set properly. If you send a standard IANA value, both fields will be set to the IANA value, and things won't work right. At the time I'm writing this, the customer list view will show the proper value, but the details page will show an empty drop-down.