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Android device communicates with server but can't syncs data to server #3716

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selectapps opened this issue Jul 14, 2024 · 1 comment
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@selectapps
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After installing the APK on an Android device, device information syncs to the server and are viewable on server in Tangerine. However, data collected through forms not sync to the server. What might be causing this issue, and how can it be fixed?

The configurations details and images are given here:

Ubuntu Version: Ubuntu Noble 24.04 (LTS)
Docker version: 24.0.7, build 24.0.07.0ubuntu4
Tangerine version: v3.32.0-pre-14
Nginx version: 1.24.0
couchdb version: 2.3.1
Configured Godaddy domain and SSL on Server, that works fine.

Deployed Device:
Device ID=175650
Screenshot 2024-07-13 175650

Sync Setting:
Created Test Form and setup two-way sync
Screenshot 2024-07-13 175746

Device Information sync with Server (picture from server)
Screenshot 2024-07-13 175837

Sync Details from Android Device:
Image2024-07-14at4-41-01PM3
Image2024-07-14at4-41-01PM2
Image2024-07-14at4-41-01PM1

@lachko
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lachko commented Aug 27, 2024

it looks like the tablet synced but there were some errors. Can you check the errors doc for more details as to what the issue is?

There is also no location assigned to the tablet or sync level - not sure if this was redacted on the photo. Sync2 works only whern both device and user profile contain location and configured correctly.

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