bug/ServerError

[rutvikjshah]

Describe the bug

Subject: Assistance Required with Error ServerError: {"detail":"HTTP Error 403: Forbidden"}

Hi Team/ @MthwRobinson ,

I am currently developing my unstructured pipelines using your open-source product, but I’ve encountered an issue that’s preventing me from proceeding.

Yesterday, the code was running smoothly; however, today, I am consistently facing the following error. I reviewed the documentation, which suggests that the issue might be related to an incorrect API key. However, I created my free account just yesterday, and everything worked fine at that time.

I have attached screenshots and detailed error logs below for your reference. Could you please help resolve this issue? If the problem lies on my end, kindly guide me so I can address it accordingly.

⚠️ Error

INFO: Preparing to split document for partition.
INFO: Starting page number set to 1
INFO: Allow failed set to 0
INFO: Concurrency level set to 5
INFO: Splitting pages 1 to 6 (6 total)
INFO: Determined optimal split size of 2 pages.
INFO: Partitioning 3 files with 2 page(s) each.
INFO: Partitioning set #1 (pages 1-2).
INFO: Partitioning set #2 (pages 3-4).
INFO: Partitioning set #3 (pages 5-6).
INFO: HTTP Request: GET https://api.unstructured.io/general/docs "HTTP/1.1 200 OK"
INFO: HTTP Request: POST https://api.unstructured.io/general/v0/general "HTTP/1.1 200 OK"
INFO: HTTP Request: POST https://api.unstructured.io/general/v0/general "HTTP/1.1 500 Internal Server Error"
ERROR: Failed to partition set 1.

--------------------------------------------------------------
ServerError                               Traceback (most recent call last)
Cell In[51], [line 22](vscode-notebook-cell:?execution_count=51&line=22)
     [15](vscode-notebook-cell:?execution_count=51&line=15) req = operations.PartitionRequest(
     [16](vscode-notebook-cell:?execution_count=51&line=16)     partition_parameters=shared.PartitionParameters(
     [17](vscode-notebook-cell:?execution_count=51&line=17)         files=files,
     [18](vscode-notebook-cell:?execution_count=51&line=18)     )
     [19](vscode-notebook-cell:?execution_count=51&line=19) )
     [21](vscode-notebook-cell:?execution_count=51&line=21) try:
---> [22](vscode-notebook-cell:?execution_count=51&line=22)     resp = client.general.partition(request=req)
     [23](vscode-notebook-cell:?execution_count=51&line=23) except SDKError as e:
     [24](vscode-notebook-cell:?execution_count=51&line=24)     print(e)

File ~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:107, in General.partition(self, request, retries, server_url, timeout_ms)
    [105](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:105) if utils.match_response(http_res, "5XX", "application/json"):
    [106](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:106)     data = utils.unmarshal_json(http_res.text, errors.ServerErrorData)
--> [107](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:107)     raise errors.ServerError(data=data)
    [109](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:109) content_type = http_res.headers.get("Content-Type")
    [110](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:110) raise errors.SDKError(
    [111](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:111)     f"Unexpected response received (code: {http_res.status_code}, type: {content_type})",
    [112](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:112)     http_res.status_code,
    [113](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:113)     http_res.text,
    [114](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:114)     http_res,
    [115](https://file+.vscode-resource.vscode-cdn.net/sample/PycharmProjects/sample-playground/sample/llm/unstructured_io/~/Desktop/POCs/venv/lib/python3.12/site-packages/unstructured_client/general.py:115) )

ServerError: {"detail":"HTTP Error 403: Forbidden"}

Thank you for your support!

Best regards,
Rutvik Shah

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[ColemanDunn]

I am also getting the 403, never have before today

[cragwolfe]

This issue has been resolved.
For reference, this had impacted the Free API but not the Paid API.

Thanks for reporting the issue.

[scanny]

Closing as resolved.