Slow internet connections cause EA App to crash constantly, making it unusable (when otherwise things would still be downloadable)

[ell1e]

Compatibility Report

• Name of the game with compatibility issues: All EA Games, e.g. Sims 4, Mass Effect LE, Dragon Age Inquisition, ...
• Steam AppID of the game: all newer EA games, e.g. 1222670, 1328670, 1255340, ...

System Information

• GPU: AMD AMD Radeon Graphics (radeonsi, renoir, LLVM 17.0.6, DRM 3.54, 6.6.11-1-default)
• Video driver version: Driver Version: 4.6 (Compatibility Profile) Mesa 24.0.1 (git-3e361635b8
• Kernel version: 6.6.11-1-default
• Link to full system information report as Gist:
• Proton version: latest Proton Experimental

I confirm:

• that I haven't found an existing compatibility report for this game. (there are others, but it's pretty hard to figure out which ones are the same issue. EA App seems to have a huge amount of problems. I hope maybe someone can eventually contact EA and convince them do a less weird job at testing it with Proton. It's sad that all the games themselves without exception work and then EA App just implodes so often with new updates, ruining things. You would think running the actual games would be the harder part...)
• that I have checked whether there are updates for my system available.

Symptoms

Reproduction

1. Make sure to nuke game's compatibility folder with Proton/wine data in it
2. Launch game for the first time
3. Wait for EA App to show the install dialog, click "Let's go", wait for it to update. It should finish to download the update successfully.
4. Then, EA App restarts to update, and crash:

[kisak-valve]

Hello @ell1e, please add PROTON_LOG=1 %command% to the game's launch options of a couple affected games and attach the generated $HOME/steam-$APPID.log to this issue report as a file. (Proton logs compress well if needed.) Also, please copy the contents of Steam Runtime Diagnostics from Steam (Steam -> Help -> Steam Runtime Diagnostics) and put it in a gist, then include a link to the gist in this issue report.

[ell1e]

I've been busy with other things, but I found out some small tidbits by accident:

The problem seems to be made way worse by "Enable in-game overlay" even though EA App also crashes a lot without that. But with the in-game overlay disabled, restarting it 1-2 times will usually make it stay open for a few hours which is an improvement I guess. However, that also makes it impossible to actually launch the actual game, so I'm not sure there's much of a point.

The problem seems to be also made worse by internet connection hiccups.

[ell1e]

I had the possibility to check with a faster connection, no issues. So it's connection slowness and or hiccups that cause EA App to constantly crash. A fix would be appreciated since this makes it unusable.