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Devices gone in z-way smarthome after reboot #156

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perhusaas opened this issue Nov 16, 2020 · 11 comments
Open

Devices gone in z-way smarthome after reboot #156

perhusaas opened this issue Nov 16, 2020 · 11 comments

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@perhusaas
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When the unit is rebooted, the devices disappear from the rooms in the smarthome GUI. They come back when i restart the z-way-server.service manually.

The main devices still shows in the z-wave device list, but the configuration menu only has a "rename device" box, all options on child devices are gone.

I can still actuate devices in expert UI, so the network is running.

System:
Chromebox 1 running Debian Buster
UZB with lisence
Z-Way version 3.0.0

@PoltoS
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PoltoS commented Nov 17, 2020

First of all please upgrade to v3.1.1 and then if the erro still persists, please provide more info and evidance.

@perhusaas
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Ok, but is 3.1.1 ready for Debian 10.6 Buster? This page says 3.0.0 for debian?
https://storage.z-wave.me/z-way-server/

@PoltoS
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PoltoS commented Nov 22, 2020

Okey, you are right. Doesn't ubuntu version work btw?

@perhusaas
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I updated using Ubuntu 3.1.0, and this problem is gone. 👍
I will try to upgrade to 3.1.1 in a while.

@perhusaas
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That was'nt true after all, i'm still seeing this issue from time to time.
Is there any logs i can look at to find the issue?

@PoltoS
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PoltoS commented Jan 6, 2021

Please provide logs from Z-Way start to idle state and specify which device is missing. We will check the log for errors

@perhusaas
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Where do i find that log?
All devices are missing..

@PoltoS
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PoltoS commented Jan 8, 2021

If all are missing, Z-Way has failed to connect to the UZB1. Most probable is that the port changes from /dev/ttyACM1 to /dev/ttyACM0 or vice versa

@PoltoS
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PoltoS commented Jan 8, 2021

Log is in /var/log/z-way-server.log

Also do dmesg and search for ACM - show those lines and +/- 5 around

@PoltoS
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PoltoS commented Jan 8, 2021

If thisi s the case, you can use udev to set constant tty name to the dongle

@perhusaas
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That isn't the case, as the devices are there and working in "expert" GUI. Its just the smarthome GUI that is empty.
I use /Serial/ByID to address the UZB so its no problem.

I found the log, but it hasnt happend in a few days. I'll power cycle it tomorrow to test.

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