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🐛 Source Zendesk Support: Error on Cursor Field #11973

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Tracked by #12935
kyle-cheung opened this issue Apr 13, 2022 · 4 comments
Closed
Tracked by #12935

🐛 Source Zendesk Support: Error on Cursor Field #11973

kyle-cheung opened this issue Apr 13, 2022 · 4 comments
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@bazarnov
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autoteam community team/connectors-python team/tse Technical Support Engineers type/bug Something isn't working

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@kyle-cheung
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kyle-cheung commented Apr 13, 2022 •
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Environment

Is this your first time deploying Airbyte: No
OS Version / Instance: EC2 t2.large
Memory / Disk: 16Gb
Deployment: Docker
Airbyte Version: 0.35.56-alpha
Source name/version: Zendesk Support 0.2.3
Destination name/version: Snowflake 0.4.24
Step: Normalization
Severity: High
Description: I upgraded my Zendesk Support from 0.1.12 to 0.2.3 and now all of the jobs fail. Downgrading back to 0.1.12 works and the jobs finish. Not sure what’s happening, logs attached. Per @alafanechere 's help on discourse, It looks like a date field, used as a cursor field on one of the stream, is None and the connector expects it to be non nullable to perform a date parsing.

Discourse Link
https://discuss.airbyte.io/t/zendesk-support-0-2-3-errors-out-but-0-1-12-runs-fine/416/3

Logs

logs-6403.txt
@kyle-cheung kyle-cheung added needs-triage type/bug Something isn't working labels Apr 13, 2022
@kyle-cheung
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cc @alafanechere

@kyle-cheung
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0.1.12 does not run successfully now.
logs-7023.txt

@bleonard bleonard added autoteam team/tse Technical Support Engineers labels Apr 26, 2022
@bazarnov bazarnov mentioned this issue May 22, 2022
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@bazarnov bazarnov self-assigned this May 24, 2022
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@kyle-cheung
Please try to update on the latest version available and run the sync again. The cursor_field for certain streams were updated.

@roman-romanov-o roman-romanov-o self-assigned this May 25, 2022
@bazarnov bazarnov changed the title Zendesk Support 0.2.3 Error on Cursor Field 🐛 Source Zendesk Support: Error on Cursor Field May 26, 2022
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Closing the issue for now, if the problem persist - please re-open the issue.

@roman-romanov-o roman-romanov-o removed their assignment May 27, 2022
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autoteam community team/connectors-python team/tse Technical Support Engineers type/bug Something isn't working
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@bleonard @marcosmarxm @misteryeo @bazarnov @kyle-cheung @roman-romanov-o @octavia-squidington-iii