New Source: Help Scout

[sherifnada]

Requirements:

• Build a Help Scout source connector using the HelpScout Mailbox API
• Build this connector using the low code CDK

Streams to support:

• Conversations
• Conversation Threads
• Customers
• Mailboxes
• Mailbox Fields
• Mailbox Folders
• Users
• Workflows
• Get Satisfaction Rating

[cheyura]

Webhook-based? (no/partially/yes)
partially
https://developer.helpscout.com/webhooks/
Available authentication modes (API key/Oauth/other)
Mailbox API - read and write data to Help Scout mailboxes. OAuth 2 https://developer.helpscout.com/mailbox-api/overview/authentication/
Docs API - read and write data to your Docs sites. API leys https://developer.helpscout.com/docs-api/

Creating an account
Self-service paid https://www.helpscout.com/pricing/

Has Sandbox environment ?
No, but trial 15-day is availabale

How to populate the account with data?
UI,API

Available streams for sync
Beacon - live chat, help docs, and a customer portal all in one
Mailbox API - read and write data to Help Scout mailboxes
Docs API - read and write data to your Docs sites

Integration supports incremental sync?
No

Other information/blockers
OAuth for Mailbox API

[polmonso]

Why is this issue closed?

[igrankova]

@polmonso, I'm sorry, it was a migration to ZenHub and the issue was accidently closed, the status Done for vetting doesn't exist anymore and it confused me during the bulk processing of all issues. It should be in Backlog (scoped).

[evwltrs]

I'll take this 👍

[evwltrs]

#21489

[natikgadzhi]

We're going to work on this soon. @katmarkham, @aldogonzalez8 assign this to Alfredo once we invite him to GH repo.

[mdolon]

Any updates to this?

[natikgadzhi]

@mdolon embarrasingly, no. This should be very doable, we just didn't get to this.

@pabloescoder would you like to take this as an "L" task to make a manifest-only connector for Help Scout? I'm happy to assign this to you if you're down, I expect the first version should be very quick with AI assist.

[pabloescoder]

@natikgadzhi Sure, I can take this up!

[pabloescoder]

@natikgadzhi I raised a PR for this: #52614

[natikgadzhi]

Well, alright, we have Help Scout connector now — it will be available on Cloud and OSS in about 10-15 minutes.

[mdolon]

Thank you @natikgadzhi and team for the prompt response, truly impressive!