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Echo Glow Devices no longer being recognized #2350

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bdf0506 opened this issue Jul 21, 2024 · 12 comments
Open

Echo Glow Devices no longer being recognized #2350

bdf0506 opened this issue Jul 21, 2024 · 12 comments
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bug Something isn't working

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@bdf0506
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bdf0506 commented Jul 21, 2024 •
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IMPORTANT: Please search the issues, including closed issues, and the FAQ before opening a new issue. The template is mandatory; failure to use it will result in issue closure.

Describe the bug

Echo Glow devices are no longer being recognized by this integration. It looks like this issue may have been addressed in #2185, but post closure of the issue, there are still reports of issues happening. Might also be related to #2344

To Reproduce

  1. Connect an Echo Glow Device to your Amazon account.
  2. It will show up in the debug log as an unsupported device, despite it previously being supported. Unsure at what point it stopped working.

Expected behavior

The integration should process this device as a supported light entity. #680 is the initial support for this device type in this integration.

Screenshots

n/a

System details

  • Home-assistant (version): 2024.7.3
  • alexa_media (version from const.py or HA startup): 4.11.1
  • alexapy (version from pip show alexapy or HA startup): 1.27.19
  • Amazon 2FA is enabled (y/n). <!---We will not debug login issues if unanswered--->: yes

Logs
Please provide logs.

2024-07-21 10:20:40.759 DEBUG (MainThread) [custom_components.alexa_media.alexa_entity] Found unsupported device {'applianceId': 'AAA_SonarCloudService_00PgJs-vMoWMNHGYq<redacted>BLzk9G9nWN2bHcHn-EmRYg', 'endpointTypeId': 'A2OV3VSK41OD7X', 'driverIdentity': {'namespace': 'AAA', 'identifier': 'SonarCloudService'}, 'manufacturerName': 'Amazon', 'friendlyDescription': 'Amazon branded Smart Light', 'modelName': '', 'deviceType': '', 'version': '0', 'friendlyName': 'First light', 'friendlyNameModifiedAt': 1682551996772, 'capabilitiesModifiedAt': 1682551996772, 'ipAddress': '', 'port': '', 'entityId': '6f7f269a<redacted>', 'applianceNetworkState': {'reachability': 'REACHABLE', 'lastSeenAt': 1721571640312, 'createdAt': 1682551996772, 'lastSeenDiscoverySessionId': {'value': '4c63b196-a1b5-4a4f-ac79-ac5267be208f'}}, 'tags': {'tagNameToValueSetMap': {}}, 'additionalApplianceDetails': {'additionalApplianceDetails': {'deviceType': 'A2OV3VSK41OD7X', 'configurationVersion': '1', 'swVersion': '101000004', 'regionIdentifier': '00.ATVPDKIKX0DER', 'deviceSerialNumber': '<redacted>'}}, 'firmwareVersion': '0', 'actions': [], 'capabilities': [{'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'powerState'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'interfaceName': 'Alexa.PowerController'}, {'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'mode'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'configuration': {'ordered': False, 'supportedModes': [{'value': '4', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Campfire'}, '@type': 'asset'}]}}, {'value': '6', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Christmas'}, '@type': 'asset'}]}}, {'value': '3', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.ColorFlow'}, '@type': 'asset'}, {'value': {'assetId': 'Alexa.Value.Rainbow'}, '@type': 'asset'}]}}, {'value': '5', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Disco'}, '@type': 'asset'}]}}, {'value': '13', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Dragonfire'}, '@type': 'asset'}]}}, {'value': '11', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Firetruck'}, '@type': 'asset'}]}}, {'value': '7', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Hanukkah'}, '@type': 'asset'}]}}, {'value': '8', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Kwanzaa'}, '@type': 'asset'}]}}, {'value': '2', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.MoodLight'}, '@type': 'asset'}]}}, {'value': '14', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.NightOwl'}, '@type': 'asset'}]}}, {'value': '10', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Siren'}, '@type': 'asset'}]}}, {'value': '1', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.SolidColor'}, '@type': 'asset'}, {'value': {'assetId': 'Alexa.Value.SingleColor'}, '@type': 'asset'}, {'value': {'assetId': 'Alexa.Value.Normal'}, '@type': 'asset'}]}}, {'value': '12', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Underwater'}, '@type': 'asset'}]}}, {'value': '9', 'modeResources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Value.Valentines'}, '@type': 'asset'}]}}]}, 'resources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Setting.Mode'}, '@type': 'asset'}]}, 'instance': '1', 'interfaceName': 'Alexa.ModeController'}, {'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'color'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'interfaceName': 'Alexa.ColorController'}, {'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'brightness'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'interfaceName': 'Alexa.BrightnessController'}, {'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'toggleState'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'resources': {'friendlyNames': [{'value': {'assetId': 'Alexa.Setting.Tap'}, '@type': 'asset'}, {'value': {'assetId': 'Alexa.Value.TapControl'}, '@type': 'asset'}, {'value': {'assetId': 'Alexa.Value.Tapping'}, '@type': 'asset'}]}, 'instance': '3', 'interfaceName': 'Alexa.ToggleController'}, {'capabilityType': 'AVSInterfaceCapability', 'type': 'AlexaInterface', 'version': '3', 'properties': {'supported': [{'name': 'connectivity'}], 'proactivelyReported': True, 'retrievable': True, 'readOnly': False}, 'interfaceName': 'Alexa.EndpointHealth'}], 'applianceTypes': ['LIGHT'], 'isEnabled': True, 'aliases': [{'friendlyName': 'Night Light', 'id': {'uuid': 'e3f8cb82-790b-40b6-a2a9-8d400bcb59d8', 'type': 'ALIAS'}, 'enabled': True}], 'connectedVia': '', 'alexaDeviceIdentifierList': [{'dmsDeviceSerialNumber': '<redacted>', 'dmsDeviceTypeId': 'A2OV3VSK41OD7X'}], 'applianceKey': '6f7f269a-57dc-4e09-a6cc-45565b178420', 'identifiers': {'networkInterfaceIdentifiers': []}, 'ipaddress': '', 'applianceLambdaControlled': True, 'applianceDriverIdentity': {'namespace': 'AAA', 'identifier': 'SonarCloudService'}, 'mergedApplianceIds': ['AAA_SonarCloudService_00PgJs-vMo<redacted>bHcHn-EmRYg']}

Formatted JSON for ease of reading:

{
   "applianceId":"AAA_SonarCloudService_00PgJs-vMoWMNHGYq<redacted>BLzk9G9nWN2bHcHn-EmRYg",
   "endpointTypeId":"A2OV3VSK41OD7X",
   "driverIdentity":{
      "namespace":"AAA",
      "identifier":"SonarCloudService"
   },
   "manufacturerName":"Amazon",
   "friendlyDescription":"Amazon branded Smart Light",
   "modelName":"",
   "deviceType":"",
   "version":"0",
   "friendlyName":"First light",
   "friendlyNameModifiedAt":1682551996772,
   "capabilitiesModifiedAt":1682551996772,
   "ipAddress":"",
   "port":"",
   "entityId":"6f7f269a<redacted>",
   "applianceNetworkState":{
      "reachability":"REACHABLE",
      "lastSeenAt":1721571640312,
      "createdAt":1682551996772,
      "lastSeenDiscoverySessionId":{
         "value":"4c63b196-a1b5-4a4f-ac79-ac5267be208f"
      }
   },
   "tags":{
      "tagNameToValueSetMap":{
         
      }
   },
   "additionalApplianceDetails":{
      "additionalApplianceDetails":{
         "deviceType":"A2OV3VSK41OD7X",
         "configurationVersion":"1",
         "swVersion":"101000004",
         "regionIdentifier":"00.ATVPDKIKX0DER",
         "deviceSerialNumber":"<redacted>"
      }
   },
   "firmwareVersion":"0",
   "actions":[
      
   ],
   "capabilities":[
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"powerState"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "interfaceName":"Alexa.PowerController"
      },
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"mode"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "configuration":{
            "ordered":false,
            "supportedModes":[
               {
                  "value":"4",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Campfire"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"6",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Christmas"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"3",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.ColorFlow"
                           },
                           "@type":"asset"
                        },
                        {
                           "value":{
                              "assetId":"Alexa.Value.Rainbow"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"5",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Disco"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"13",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Dragonfire"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"11",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Firetruck"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"7",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Hanukkah"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"8",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Kwanzaa"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"2",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.MoodLight"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"14",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.NightOwl"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"10",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Siren"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"1",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.SolidColor"
                           },
                           "@type":"asset"
                        },
                        {
                           "value":{
                              "assetId":"Alexa.Value.SingleColor"
                           },
                           "@type":"asset"
                        },
                        {
                           "value":{
                              "assetId":"Alexa.Value.Normal"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"12",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Underwater"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               },
               {
                  "value":"9",
                  "modeResources":{
                     "friendlyNames":[
                        {
                           "value":{
                              "assetId":"Alexa.Value.Valentines"
                           },
                           "@type":"asset"
                        }
                     ]
                  }
               }
            ]
         },
         "resources":{
            "friendlyNames":[
               {
                  "value":{
                     "assetId":"Alexa.Setting.Mode"
                  },
                  "@type":"asset"
               }
            ]
         },
         "instance":"1",
         "interfaceName":"Alexa.ModeController"
      },
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"color"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "interfaceName":"Alexa.ColorController"
      },
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"brightness"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "interfaceName":"Alexa.BrightnessController"
      },
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"toggleState"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "resources":{
            "friendlyNames":[
               {
                  "value":{
                     "assetId":"Alexa.Setting.Tap"
                  },
                  "@type":"asset"
               },
               {
                  "value":{
                     "assetId":"Alexa.Value.TapControl"
                  },
                  "@type":"asset"
               },
               {
                  "value":{
                     "assetId":"Alexa.Value.Tapping"
                  },
                  "@type":"asset"
               }
            ]
         },
         "instance":"3",
         "interfaceName":"Alexa.ToggleController"
      },
      {
         "capabilityType":"AVSInterfaceCapability",
         "type":"AlexaInterface",
         "version":"3",
         "properties":{
            "supported":[
               {
                  "name":"connectivity"
               }
            ],
            "proactivelyReported":true,
            "retrievable":true,
            "readOnly":false
         },
         "interfaceName":"Alexa.EndpointHealth"
      }
   ],
   "applianceTypes":[
      "LIGHT"
   ],
   "isEnabled":true,
   "aliases":[
      {
         "friendlyName":"Night Light",
         "id":{
            "uuid":"e3f8cb82-790b-40b6-a2a9-8d400bcb59d8",
            "type":"ALIAS"
         },
         "enabled":true
      }
   ],
   "connectedVia":"",
   "alexaDeviceIdentifierList":[
      {
         "dmsDeviceSerialNumber":"<redacted>",
         "dmsDeviceTypeId":"A2OV3VSK41OD7X"
      }
   ],
   "applianceKey":"6f7f269a-57dc-4e09-a6cc-45565b178420",
   "identifiers":{
      "networkInterfaceIdentifiers":[
         
      ]
   },
   "ipaddress":"",
   "applianceLambdaControlled":true,
   "applianceDriverIdentity":{
      "namespace":"AAA",
      "identifier":"SonarCloudService"
   },
   "mergedApplianceIds":[
      "AAA_SonarCloudService_00PgJs-vMo<redacted>bHcHn-EmRYg"
   ]
}

Additional context
@SConaway
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Looks like this is being tracked here: #2344

@danielbrunt57
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@bdf0506

  • alexa_media (version from const.py or HA startup): 4.11.1

Include devices connected via Echo was broken is releases 4.11.1 to 4.11.4 but has been resolved in 4.11.5.
Please upgrade to the latest integration release and if your issue is resolved, would you be so kind as to close it?
Thanks!

@SConaway
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You might need to turn the option on and off a few times to get it to work too, I had to.

@danielbrunt57
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I'm looking for testers for my current: __init__.py.zip

** Note - it is still a WIP but it currently seems to address:

  • Extended entities are unavailable for the first 10 * scan_interval seconds if http2push is true until the first poll occurs.
  • Error "Too many requests"

@danielbrunt57 danielbrunt57 mentioned this issue Jul 27, 2024
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@danielbrunt57
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@bdf0506
I was going to get one of these to test but I'm sorry to report that the Amazon Echo Glow Device for Kids was discontinued by Amazon on December 31, 2022:
Amazon axes Glow video-calling device for kids - CNBC
Customer reviews: Amazon Glow | Video-Calling &amp

It appears that while it may still work for you locally within your Amazon cloud network of devices, I strongly suspect that since the continual advancement of the Amazon infrastructure and what we are able get programmatically from it is in constant flux, I strongly believe that the integration can no longer support a device that we no longer have access to at an HTTP/S level.

@danielbrunt57 danielbrunt57 added wontfix This will not be worked on amazonissue Issue needs to have a change made by Amazon labels Aug 1, 2024
@bdf0506
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bdf0506 commented Aug 1, 2024

Apologies for not being able to test this. I’ll be able to get to this in a couple of days.

However, the device that’s referenced in my initial logs (Echo Glow) is not the one you’ve linked (Amazon Glow). The Echo Glow light which is still for sale, is really just like a smart bulb.

https://a.co/d/7czphVh

@listlesslife
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@danielbrunt57 As mentioned previously, the issue at hand is not with the Amazon Glow devices (although there may be understandable problems with that). It's the Echo Glow devices (a big frosted RBG light) that have become unavailable within HA. Amazon is still selling them, they're still working in the Alexa app without issue, so they're likely still supported by Amazon. I think it's been about a month or more since these devices became unavailable in HA.

@danielbrunt57
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Found it: https://www.amazon.com/Echo-Glow-Multicolor-Certified-Compatible/dp/B07KRY43KN?ie=UTF8&useRedirectOnSuccess=1&ref_=dex_glow_signin&path=%2FEcho-Glow-Multicolor-Certified-Compatible%2Fdp%2FB07KRY43KN

Unfortunately, unless I were to personally acquire one to debug it, I don't see how I can help...

@danielbrunt57 danielbrunt57 added bug Something isn't working help wanted Extra attention is needed and removed wontfix This will not be worked on amazonissue Issue needs to have a change made by Amazon labels Aug 7, 2024
@chrishas35
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@danielbrunt57 this issue is closed but recently marked bug/help wanted without reopening. should it be reopened for tracking?

Unfortunately, unless I were to personally acquire one to debug it, I don't see how I can help...

If you'd like to add one to a wishlist, I'd be happy to make the purchase and have it sent to you directly.

@danielbrunt57 danielbrunt57 reopened this Oct 14, 2024
@danielbrunt57
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@chrishas35 Here is link to Amazon wishlist.

@chrishas35
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Should arrive tomorrow. While my Glow devices are detected, they do not update state so hopefully this helps get some attention on these devices.

@github-actions github-actions bot removed the help wanted Extra attention is needed label Oct 15, 2024
@danielbrunt57
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danielbrunt57 commented Oct 22, 2024 •
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@chrishas35 Thank you very much for the device!
Unfortunately, I've been unsuccessful after several hours in adding this device to my account/network. The Alexa App just fails to discover anything and just sits there with "...", forever (Add Device > Echo > Echo Glow). I've enable the parental controls in my account. I've tried when it's blinking blue, also held the power button to get it blinking orange and held it longer to get the blinking red (reset) and nothing. The initial discovery should be via Bluetooth (hence blinking blue). At this point, I'm suspecting it might be related to my account/devices/app being in amazon.ca and not accepting/recognizing it? If so, the app should not let me pick an Echo Glow. I'm stumped...

Screenshot_20241022_021459_Amazon Alexa

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@chrishas35 @bdf0506 @SConaway @danielbrunt57 @listlesslife