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NethServer Support Program

The NethServer Support Program by Nethesis enables exclusive access to the NethServer Stable Updates Repository,updates, monitoring tools and immediate professional support services for your NethServer deployments. It enables you to successfully deploy, monitor and manage your NethServer instances, complimenting your IT resources and increasing the efficiency and reliability of your service.

Why join a NethServer Support Program?

A NethServer Support subscription provides you the confidence of knowing that your NethServer deployment is backed by the best available technical expertise and with the support you need for your organization

Which are the plans offered?

Pick the right plan for you and your team and scale as your need grows:

See our spreadsheet

  1. Subscription period is one year from purchase date.
  2. Technical support for the Premium, Standard and Basic Subscription is done via the web and email based Nethesis Helpdesk Portal (in English or Italian) at https://helpdesk.nethesis.it
  3. Community support for the Startup Subscription is done via the community platform at http://community.nethserver.org

Scope of coverage

A NethServer Support Program subscription includes the following:

  • Installation
  • Usage
  • Configuration
  • Diagnosis
  • Bug reports and fixes for packages in the NethServer repository

Additional info

  • Technical support always covers all latest stable release.
  • We do not support modified packages, third party software, community projects upon which our releases are based on.
  • Specifically Nethesis supports only packages into the updates repository. No other third party repositories like: StephDL and NethForge

NethServer Support Program FAQ

What audience are you targeting?

Consultants and Sysadmins that need/use NethServer to serve their companies and clients. Freelance IT professional that have installed NethServer to their clients

What does it mean 1 Business Day support?

Nethesis Support can answer within 4 hours but just between 9-18 Italian timezone. That's why 1 business day

How many subscriptions do I need?

Each NethServer that will join the Support Program needs a subscription. Every subscription key is bound to the unique "Server ID" of your server.

How many support tickets do I get in total if I buy two or more NethServer Support Program subscriptions?

With every subscription you purchase you will get a certain amount of included support tickets. For example: If you run two servers with NethServer and you order two Basic Subscriptions (each with three support tickets included) you have in total six support tickets, three for each server.)

I'd like to subscribe many NethServer

Having already have a fair amount of installations (more than 5) or you plan to add new installations, you could find interesting joining the Partner Program. It offers more affordable prices when the number of installations increases.

How can I join the Support Program?

We're not ready to offer the program yet but we will get you in touch. Please submit the form below providing your contact information, you will added to our waitlist

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NethServer Partner Program

The purpose of the Nethesis Partner program by Nethesis is to enable customers to purchase NethServer Enterprise Edition via a certified partner who provides fulfillment support as well as first tier customer support in local time zone and local language. Companies who enter into a Nethesis Partner agreement typically have existing relationships with customers and help them procure information technology products.

Why join a NethServer Partner Program?

Being a partner enables you to successfully deploy and manage your servers. Our open approach gives you direct access to Nethesis engineers, the latest knowledge and best practices. We provide technical expertise, guidance and collaboration with phone and email.

With the NethServer Partner program you get:

  • Huge profit margin
  • Wide application suite that meets all your needs.
  • Access to the core Nethesis engineers
  • High quality referrals
  • Full lifecycle support with up to 15 years security and stability fixes
  • Professional Support by phone, email or helpdesk portal.
  • Technical expertise and help covering project inception to production
  • Technical pre-sales support
  • Additional products based on NethServer Enterprise like:
  • NethVoice: enteprise PBX based on Asterisk and FreePBX. With integrated video conferencing and communication features based on WebRTC
  • NethCTI: softphone with WebRTC technology, presence panel, mobile app and CRM integrations.
  • NethMonitor: proactive monitoring of computer networks.
  • Help to scale your NethServer installations
  • Influence on the roadmap of the open source project
  • Access to consulting for custom capabilities
  • Nethesis consulting goes beyond technical expertise, offering strategic advice for organizations. We analyze your challenges and help you implement a comprehensive, cost-effective and compliance-aware solution which reduces complexity and risks while delivering the highest security and privacy protection.

###In short A partner program is a long-term relationship that provides higher profit margins, unlimited availability of all our training tools, marketing contents and support channels

NethServer Partner Program FAQ

What audience does the partner program target?

IT Companies that aim to sell NethServer to their customers. Consultants or IT professional with 5 or more NethServer intallations to different customers.

How to join the NethServer Partner Program?

If you are interested in becoming a partner please fill in the form below. We will contact you within a few days.

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NethServer Distributor Program

Because of the success of NethServer worldwide, Nethesis is looking for new distributors in other countries. As distributor you can create your own network of partners. Nethesis is willing to consider a set of exclusive formulas. Would you like to create your own product suite? You can have our products OEM and whitelabeled. A dsitributor provides fulfillment support as well as first and second tier customer support in local time zone and local language.

Why join a NethServer Distributor Program?

You will get all Partner benefits plus:

  • Rebranding / White Label
  • Multi-Level Monitoring Panel
  • Market-cornered
  • Co-marketing and co-promotion arrangements

How to join the NethServer Distributor Program?

If you are interested in becoming a distributor please fill in the form below. We will contact you within a few days.

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FAQ

In what languages do I get support?

Nethesis provides support in Italian and English. We hope in the future to add other languages.

I'd like to support the NethServer project, am I in the right place?

An investment in a NethServer Support subscription or becoming a Partner is also an investement into the NethServer project. A fair amount of the subscription will is used to fund development of NethServer

How do I determine which program is best for my application?

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Why would I pay for open source software?

NethServer is great out of the box. But installing and running a server in a secure and reliable manner and for hundreds or thousands of users, important for a mission critical environment, is not always easy. You probably want access to an expert if something does not function as expected. We provide not only that but also pro-active support with installation and security issues. By offering more in-depth knowledge than anybody else, we give you the confidence you need to be able to rely on NethServer

NethServer is open source, what is behind your prices?

We offer a product which not only has the features, but also the stability and ease of use that helps your business be successful. And we support that with quick and quality help, providing direct contact with real and qualified engineers, access to expertise on scaling your server, improvements you really need and want and more. All to make sure your NethServer server works as smooth as possible so your team can get work done instead of wait for IT to fix their infrastructure or worry about data theft.