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I can't connect to Spotify #28

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chosenpaul opened this issue Dec 28, 2020 · 1 comment
Open

I can't connect to Spotify #28

chosenpaul opened this issue Dec 28, 2020 · 1 comment

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@chosenpaul
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Hello together,

i cant connect to Spotify -> Spotify Visualizer dont work so.
There is a popup to authorize with Spotify, i try to connect, session closed and still doesnt work.
Can you help me please?
dw

Thanks a lot!

@amybytes amybytes changed the title I can connect to Spotify I can't connect to Spotify Dec 28, 2020
@amybytes
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Have you tried the suggestions from issues #19 and #27? A summary is below:

Make sure your Nanoleaf device is supported; only the Aurora (Light Panels) and Canvas devices are supported currently. Any devices from the "Nanoleaf Shapes" family such as the hexagons are not supported yet. Which device do you have?

Also try:

Try closing and reopening the Spotify app on your device first, then start playing music before you open Nanoleaf for Desktop and see if it recognizes the song playing. You shouldn't have to do this every time, I find it just happens sometimes for me (and I believe it is a problem on Spotify's end).

Let me know if it still doesn't work (assuming your device is supported) after trying the above. Also, after you connect to Spotify you say your session is closed. Does a green browser window saying "Authentication complete" appear before the session is closed?

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