Fulfillment Inbound v2024-03-20: "severity":"ERROR","code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later."

[loco925]

Could you please tell me how to handle the following return error? We are experiencing intermittent errors from certain interfaces, and even after waiting for a long time, the error persists. It seems that once this error occurs, no subsequent requests will succeed, which is blocking our process. We have a lot of orders to process recently, so please prioritize this issue.

---

SALE_SITE：UK
GetInboundOperationStatus

{"requestData":{"operationId":"6cd8a3e3-8e61-435a-a5e2-566fe5950cb6"}}

respond：
{"operationStatus":"FAILED","operationId":"823d2dd6-53bd-4cd4-b65e-fe3ccc36db49","operation":"createInboundPlan","operationProblems":[{"severity":"ERROR","code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later."}]}

---

SALE_SITE：AU

GetInboundOperationStatus

{"requestData":{"operationId":"58d8c44d-0abd-4f66-ad0e-a3fb594385d8"}}

respond：
{"operationStatus":"FAILED","operationId":"7d4436db-b4da-4310-8bab-e9ab7ad238f7","operation":"generatePlacementOptions","operationProblems":[{"severity":"ERROR","code":"InternalServerError","message":"ERROR: Something went wrong. Please try again later."}]}

[JimMcKenzieSmith]

I opened a case about an Internal Server Error on the setPackingInformation api endpoint. I've been waiting 7 days with an open case, They are "working with our internal team to reach a resolution on your case."

So, don't expect any kind of speedy resolution to internal server errors. At least a week, probably longer.

[loco925]

At present, there are quite a few cases of this situation in Europe, sometimes getting stuck and unable to go at all. The new shipment process is too complicated compared to the old one, which really affects the efficiency and usability of shipping，I have been waiting for a reply

[Christin519]

At present, there are quite a few cases of this situation in Europe, sometimes getting stuck and unable to go at all. The new shipment process is too complicated compared to the old one, which really affects the efficiency and usability of shipping，I have been waiting for a reply

Me too

[puppsupr]

Hi,
As this requires more details from you, to troubleshoot this issue, please open a support case following the guidance here so we can pursue the investigation as additional details are required from your end.

If you don't get traction, please post the case numbers here.

[loco925]

Hello, could you please reply to the question here? The previous case response was not very useful and has not yielded any results. I have already written out the input and output data here. Could you please take a look internally.