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[BUG] Context menu not working under Box/iCloud folder #913

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soliujing opened this issue Sep 1, 2021 · 6 comments
Closed

[BUG] Context menu not working under Box/iCloud folder #913

soliujing opened this issue Sep 1, 2021 · 6 comments

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@soliujing
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What is the issue?
Context menu not working under Box folder after it using Apple's File Provider APIs.
It does not work under iCloud folder as well.

Possible root cause:
Backend file path for box has been changed from "external drive" to "cloud folder (similar to iCloud files)"

How does one reproduce the issue?
After Box mirgrated with new file API, it persists all the time.
https://support.box.com/hc/en-us/articles/4404386710419

Screenshots
Snip_20210901_165804
Snip_20210901_171028

Debug information (Logs, OS, Hardware, Version, etc.)
macOS: 12.0 Beta (21A5506j)
Box: Version 2.23.422
Folder: ~/Library/CloudStorage/Box-Box/2021_xxxx/
iCloud folder: ~/Library/Mobile Documents/com~apple~CloudDocs/Downloads/

@aonez
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aonez commented Sep 6, 2021

Hi @soliujing! Try adding the full Home Folder in the Finder Extension list, like that:

Screen Shot 2021-09-06 at 11 57 12

I should check why this is happening with some folders.

@aonez aonez added this to the Look at milestone Sep 6, 2021
@soliujing
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nope :) it didn't work even after I have enabled for both "home" folder & exactly "iCloud path"

@aonez
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aonez commented Sep 11, 2021

@soliujing I'm testing this one, no issue but on Big Sur:

Screen Shot 2021-09-11 at 11 59 26

The Box folder seems to be created on the user path /Users/User/Box

I'll try later in the Monterey beta. Using Box Drive 2.23.426, had to enable system extensions to use it.

@aonez
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aonez commented Sep 11, 2021

Now I've reproduced the issue with the Box Drive beta for Monterey. Will need to investigate further.

You can still use the services:

Screenshot 2021-09-11 at 13 22 26

@soliujing
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Sure, thanks @aonez
The "service" is what I am using now.

@aonez
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aonez commented Oct 6, 2023

This will be workaround with the introduction of a toolbar item in the Finder in the upcoming version 1.3.5, expected for the next Tuesday. Hopefully it'll be helpful for you.

#1327 (comment)

Closing in favor of #1327. Thanks again for your feedback an patience @soliujing 🙌🏼

@aonez aonez closed this as completed Oct 6, 2023
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