Integration of OpenTelemetry tracing via Custom Policy not working

[holymind84]

Successfully integrated OpenTelemetry traces with Dynatrace through the connector with great results.

However, I'm facing issues while trying to extend this functionality through a Custom Mulesoft policy:

• Created a custom policy containing OpenTelemetry configuration
• Applied the policy through API Manager
• Expected behavior: policy should capture all application trace values
• Actual behavior: no traces are captured, and no error messages are shown

Has anyone successfully implemented OpenTelemetry tracing through a custom Mulesoft policy? Any guidance would be appreciated.

[manikmagar]

Hi @holymind84! Glad to hear that integration with Dynatrace worked great.

We haven't tried using this module from within the policies. As the module captures traces based on the runtime notifications, I am unsure if that will work for policies. Even if it works, my understanding is, you will still need to include and configure the module in individual APIs. The policy won't change the internals of the applications.