Player fails to load in Android

[arthurgeron-work]

Describe the bug
Video does not play on android, the player stays in a loading loop, each load it crashes and then starts again.

To reproduce
Using version 1.2.0, try loading the following URL in a react-native application: https://mobile.tradersclub.com.br/tcmediaapi/v1/file/hls/685d3dae-2f68-4f2f-be44-82a20f687716.m3u8
I'm not using expo

Expected behavior
Should play the stream correctly or to call onError method

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Simulator or Real Device: Real Device
• Device: Samsung a11
• OS: One UI Core 3.1, Android 11

Debug logs

On App Launch the following is logged:
Could not find generated setter for class com.amazonaws.ivs.reactnative.player.AmazonIvsViewManager
Could not find generated setter for class com.perrystreet.AwsIvsPlayerViewManager

When video tries to play it logs:

Additional context
Add any other context about the problem here.

[arthurgeron-work]

Identified that this only happens if all available qualities resolutions can't be decoded by the Android device

[maxstoller]

Hi @arthurgeron-work, I noticed this content is not an IVS stream. The IVS player SDK is designed to work with IVS content. Playback of 3P content is considered best-effort.

Based on the decode error in the logs, it looks like the device is not able to decode the 1280x2274 stream. I think the Snapdragon 450 chipset used in the Samsung A11 only supports up to 1080p. I suggest trying a 1080x1920 stream.

I will bring this feedback to the team and see if we can better handle these errors.

[arthurgeron-work]

I see! Only that I think the player shouldn't be switching to a null quality and trying to load it anyway, instead at least it should trigger the react "onError" method right?

[maxstoller]

Agreed, it sounds like we may be able to improve our error handling here. We will look into this. Thanks for the feedback.

[maxstoller]

@arthurgeron-work Just to confirm, does the app crash when you try to play the stream, or does playback fail without onError being triggered?

[arthurgeron-work]

The player throws an exception in the Native level but it does not bubble up to the JS Thread, the player keeps looping.

[arthurgeron-work]

I'm recording a video right now to clarify

[arthurgeron-work]

@maxstoller
https://user-images.githubusercontent.com/71399856/195664847-e9278dc9-3666-4ee6-be41-27aa0d9ee859.mp4

[maxstoller]

It looks like the app doesn't crash, but onError is never triggered even though the video is not decodable. The issue is clear now. Thanks for the video.