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feat(client-connect): This release adds a persistent connection field to UserPhoneConfig that maintains agent's softphone media connection for faster call connections.
1 parent 22e49d1 commit 59e863b

15 files changed

+127
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lines changed

‎clients/client-connect/src/commands/CreatePredefinedAttributeCommand.ts‎

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@@ -44,8 +44,9 @@ export interface CreatePredefinedAttributeCommandOutput extends __MetadataBearer
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* </li>
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* <li>
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* <p>Create an attribute for business unit name that has a list of predefined business unit
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* names used in your organization. This is a use case where information for a contact varies between transfers or conferences. For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment attributes</a>.</p>
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* names used in your organization. This is a use case where information for a contact varies
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* between transfers or conferences. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment
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* attributes</a>.</p>
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* </li>
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* </ul>
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* <p>

‎clients/client-connect/src/commands/CreateUserCommand.ts‎

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@@ -59,6 +59,7 @@ export interface CreateUserCommandOutput extends CreateUserResponse, __MetadataB
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* AutoAccept: true || false,
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* AfterContactWorkTimeLimit: Number("int"),
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* DeskPhoneNumber: "STRING_VALUE",
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* PersistentConnection: true || false,
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* },
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* DirectoryUserId: "STRING_VALUE",
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* SecurityProfileIds: [ // SecurityProfileIds // required

‎clients/client-connect/src/commands/DescribePredefinedAttributeCommand.ts‎

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@@ -33,24 +33,25 @@ export interface DescribePredefinedAttributeCommandOutput
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__MetadataBearer {}
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/**
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* <p>Describes a predefined attribute for the specified Amazon Connect instance. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes for:</p>
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* <p>Describes a predefined attribute for the specified Amazon Connect instance. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes
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* for:</p>
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* <ul>
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* <li>
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* <p>Routing proficiency (for example, agent certification) that has
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* predefined values (for example, a list of possible certifications). For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* <p>Routing proficiency (for example, agent certification) that has predefined values (for
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* example, a list of possible certifications). For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* predefined attributes for routing contacts to agents</a>.</p>
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* </li>
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* <li>
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* <p>Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment attributes</a>.</p>
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* <p>Contact information that varies between transfers or conferences, such as the name of the
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* business unit handling the contact. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment
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* attributes</a>.</p>
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* </li>
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* </ul>
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* <p>For the predefined attributes per instance quota, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon Connect quotas</a>.</p>
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* <p>
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* <b>Endpoints</b>: See <a href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon Connect endpoints and
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* quotas</a>.</p>
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* quotas</a>.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript

‎clients/client-connect/src/commands/DescribeUserCommand.ts‎

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@@ -61,6 +61,7 @@ export interface DescribeUserCommandOutput extends DescribeUserResponse, __Metad
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* // AutoAccept: true || false,
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* // AfterContactWorkTimeLimit: Number("int"),
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* // DeskPhoneNumber: "STRING_VALUE",
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* // PersistentConnection: true || false,
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* // },
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* // DirectoryUserId: "STRING_VALUE",
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* // SecurityProfileIds: [ // SecurityProfileIds

‎clients/client-connect/src/commands/DisassociateRoutingProfileQueuesCommand.ts‎

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@@ -32,6 +32,8 @@ export interface DisassociateRoutingProfileQueuesCommandOutput extends __Metadat
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/**
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* <p>Disassociates a set of queues from a routing profile.</p>
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* <p>Up to 10 queue references can be disassociated in a single API call. More than 10 queue
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* references results in a single call results in an InvalidParameterException.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript

‎clients/client-connect/src/commands/GetContactMetricsCommand.ts‎

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@@ -28,14 +28,37 @@ export interface GetContactMetricsCommandInput extends GetContactMetricsRequest
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export interface GetContactMetricsCommandOutput extends GetContactMetricsResponse, __MetadataBearer {}
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/**
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* <p>Gets the real-time metrics of the specified contact.</p>
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* <p>Retrieves the position of the contact in the queue.</p>
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* <p>
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* <b>Use cases</b>
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* </p>
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* <p>Following are common uses cases for this API:</p>
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* <p>Following are common uses cases for position in queue:</p>
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* <ul>
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* <li>
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* <p>You can use this API to retrieve the position of the contact in the queue.</p>
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* <p>Understand the expected wait experience of a contact.</p>
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* </li>
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* <li>
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* <p>Inform customers of their position in queue and potentially offer a callback.</p>
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* </li>
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* <li>
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* <p>Make data-driven routing decisions between primary and alternative queues.</p>
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* </li>
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* <li>
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* <p>Enhance queue visibility and leverage agent proficiencies to streamline contact
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* routing.</p>
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* </li>
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* </ul>
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* <p>
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* <b>Important things to know</b>
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* </p>
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* <ul>
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* <li>
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* <p>The only way to retrieve the position of the contact in queue is by using this API. You
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* can't retrieve the position by using flows and attributes.</p>
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* </li>
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* <li>
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* <p>For more information, see the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Position in queue</a> metric in the
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* <i>Amazon Connect Administrator Guide</i>. </p>
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* </li>
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* </ul>
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* <p>

‎clients/client-connect/src/commands/ListPredefinedAttributesCommand.ts‎

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@@ -28,24 +28,25 @@ export interface ListPredefinedAttributesCommandInput extends ListPredefinedAttr
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export interface ListPredefinedAttributesCommandOutput extends ListPredefinedAttributesResponse, __MetadataBearer {}
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/**
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* <p>Lists predefined attributes for the specified Amazon Connect instance. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes for:</p>
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* <p>Lists predefined attributes for the specified Amazon Connect instance. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes
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* for:</p>
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* <ul>
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* <li>
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* <p>Routing proficiency (for example, agent certification) that has
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* predefined values (for example, a list of possible certifications). For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* <p>Routing proficiency (for example, agent certification) that has predefined values (for
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* example, a list of possible certifications). For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* predefined attributes for routing contacts to agents</a>.</p>
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* </li>
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* <li>
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* <p>Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment attributes</a>.</p>
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* <p>Contact information that varies between transfers or conferences, such as the name of the
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* business unit handling the contact. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment
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* attributes</a>.</p>
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* </li>
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* </ul>
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* <p>For the predefined attributes per instance quota, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon Connect quotas</a>.</p>
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* <p>
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* <b>Endpoints</b>: See <a href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon Connect endpoints and
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* quotas</a>.</p>
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* quotas</a>.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript

‎clients/client-connect/src/commands/SearchPredefinedAttributesCommand.ts‎

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@@ -29,24 +29,25 @@ export interface SearchPredefinedAttributesCommandInput extends SearchPredefined
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export interface SearchPredefinedAttributesCommandOutput extends SearchPredefinedAttributesResponse, __MetadataBearer {}
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/**
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* <p>Searches predefined attributes that meet certain criteria. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes for:</p>
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* <p>Searches predefined attributes that meet certain criteria. A <i>predefined
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* attribute</i> is made up of a name and a value. You can use predefined attributes
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* for:</p>
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* <ul>
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* <li>
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* <p>Routing proficiency (for example, agent certification) that has
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* predefined values (for example, a list of possible certifications). For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* <p>Routing proficiency (for example, agent certification) that has predefined values (for
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* example, a list of possible certifications). For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* predefined attributes for routing contacts to agents</a>.</p>
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* </li>
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* <li>
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* <p>Contact information that varies between transfers or conferences, such as the name of the business unit handling the contact. For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment attributes</a>.</p>
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* <p>Contact information that varies between transfers or conferences, such as the name of the
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* business unit handling the contact. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment
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* attributes</a>.</p>
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* </li>
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* </ul>
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* <p>For the predefined attributes per instance quota, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon Connect quotas</a>.</p>
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* <p>
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* <b>Endpoints</b>: See <a href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon Connect endpoints and
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* quotas</a>.</p>
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* quotas</a>.</p>
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* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript

‎clients/client-connect/src/commands/SearchUsersCommand.ts‎

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@@ -159,6 +159,7 @@ export interface SearchUsersCommandOutput extends SearchUsersResponse, __Metadat
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* // AutoAccept: true || false,
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* // AfterContactWorkTimeLimit: Number("int"),
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* // DeskPhoneNumber: "STRING_VALUE",
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* // PersistentConnection: true || false,
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* // },
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* // RoutingProfileId: "STRING_VALUE",
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* // SecurityProfileIds: [ // SecurityProfileIds

‎clients/client-connect/src/commands/UpdatePredefinedAttributeCommand.ts‎

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@@ -28,7 +28,7 @@ export interface UpdatePredefinedAttributeCommandInput extends UpdatePredefinedA
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export interface UpdatePredefinedAttributeCommandOutput extends __MetadataBearer {}
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/**
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* <p>Updates a predefined attribute for the specified Amazon Connect instance. A <i>predefined
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* <p>Updates a predefined attribute for the specified Amazon Connect instance. A <i>predefined
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* attribute</i> is made up of a name and a value.</p>
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* <p>For the predefined attributes per instance quota, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon Connect quotas</a>.</p>
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* <p>
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* <p>Following are common uses cases for this API:</p>
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* <ul>
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* <li>
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* <p>Update routing proficiency (for example, agent certification) that has
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* predefined values (for example, a list of possible certifications). For more information, see
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
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* <p>Update routing proficiency (for example, agent certification) that has predefined values
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* (for example, a list of possible certifications). For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
4342
* predefined attributes for routing contacts to agents</a>.</p>
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* </li>
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* <li>
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* <p>Update an attribute for business unit name that has a list of predefined business unit
47-
* names used in your organization. This is a use case where information for a contact varies between transfers or conferences. For more information, see
48-
* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment attributes</a>.</p>
46+
* names used in your organization. This is a use case where information for a contact varies
47+
* between transfers or conferences. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use contact segment
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* attributes</a>.</p>
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* </li>
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* </ul>
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* <p>
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* <b>Endpoints</b>: See <a href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon Connect endpoints and
53-
* quotas</a>.</p>
53+
* quotas</a>.</p>
5454
* @example
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* Use a bare-bones client and the command you need to make an API call.
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* ```javascript

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