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In Sweden, the most common method for 3D secure authorization is the app BankID. In the current solution, the user will have to launch the app manually. Most other online payment solutions offer a button/link that the user can click to launch the app directly from the website.
The current work flow causes confusion for some of our new users and we have to spend a lot of time giving them support on how to launch the BankID app, sign the purchase and then return to the website.
In Sweden, the most common method for 3D secure authorization is the app BankID. In the current solution, the user will have to launch the app manually. Most other online payment solutions offer a button/link that the user can click to launch the app directly from the website.
The current work flow causes confusion for some of our new users and we have to spend a lot of time giving them support on how to launch the BankID app, sign the purchase and then return to the website.
There is an API/universal link for this: https://www.bankid.com/en/utvecklare/guider/teknisk-integrationsguide/programstart
I hope you will consider this since the lack of this feature leads to a lot of frustration for many of our Swedish customers.
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